Abby Rich, Director, Enterprise & Workforce Design at Medtronic, sees work redesign as expertise an organization needs to own. As technology changes, people need a team that understands their work, can rethink it, and can help them succeed with new responsibilities.
Her approach starts with the outcomes a role needs to deliver. She examines the tasks, where they belong, and where human judgment matters before deciding how technology should contribute.
Working with Reejig gives Abby’s team the work data to make those decisions. Her ambition is to build an ongoing internal practice that connects work redesign with employee development and clear expectations for how people contribute.