Robyn Tombacher, EVP, Global Business Transformation & IMO Operations at Warner Bros. Discovery, sees employee participation as essential to designing better work. People bring knowledge of requirements, exceptions, and everyday realities that a central transformation team can miss.
Her approach connects workflow changes with the responsibilities and expertise employees need. When AI helps produce an output, people still need to evaluate it, apply judgment, and decide what happens next.
That connection drew Robyn to Reejig: understanding where AI could help and what it would mean for the work and the people doing it. She advocates building that expertise internally, bringing technology, HR, and process redesign together with business teams.