Most companies diving into AI focus on the basics. What systems should we buy? What jobs can we automate? But Bill Pelster (Co-founder, The Josh Bersin Company) and Siobhan Savage (CEO and Co-founder, Reejig) ask something more important:
In a recent Reejig webinar, Bill and Siobhan shared how organizations move from experimenting with AI to actually transforming how work gets done.
Here are the key takeaways.
The conversation kicked off with a sharp reframing from Bill:
This shift changes how we think about automation. AI does not replace people. It replaces tasks. Sometimes just parts of tasks. To make good decisions, leaders need to understand work at a deeper level. What people do every day. How long it takes. What could be done differently.
Bill explained a simple but powerful model:
Right now, many executives think in stage 4. Their teams are still in stage 2. They use AI to write emails a bit faster. That gap slows progress and creates frustration.
AI capability is compounding. Work visibility is not.
Traditional job architecture was built for a different era. It supports pay bands and compliance. It does not tell you what people are actually doing. Or how that is changing.
Instead of starting with jobs, Bill and Siobhan recommend starting with the work. That means mapping out the tasks and sub-tasks inside every role. Once you know what work looks like, you figure out what to automate. What to redesign. Where to upskill.
From Job Architecture to Work Architecture.
In the past, this kind of work required big consulting projects. Months of workshops, spreadsheets, sticky notes. Now it takes minutes.
Through their partnership, Reejig's deep task data is now inside Galileo, the AI assistant from the Josh Bersin Company. Together, they give you:
This is the kind of insight companies used to pay hundreds of thousands of dollars for.
Chances are, your company already has systems like Microsoft Copilot, ServiceNow, or Workday. The opportunity is figuring out how to use them better. Galileo and Reejig show you where these systems fit. What they can automate. How to activate them quickly.
Bill put it plainly:
Find a team that is ready. Pick a task with high automation potential. Use the technology you already have. Then test, learn, and expand. One pilot becomes three. Then 50. That is how real transformation scales.
Once you automate one task, others follow. New systems bring new opportunities. The job of leadership becomes helping people adapt. Not just to new technology. To a new way of working.
The best organizations are ready for this. Not because they are technology experts. Because they are good at change. They experiment. They adapt. They move forward. This is Stealth Change Management in practice. The new way of working becomes the default before anyone has to "adopt" it.
AI can be overwhelming. The way forward is actually clear.
To lead an AI-powered transformation, you need more than data. You need a clear, shared understanding of the work people do. Where AI fits. How to bring your teams with you.
That is what Galileo and the Work Operating System offer. Insight, structure, and a place to start.
"This is one of the most important times that we all as leaders will have in our career." - Siobhan Savage
Book a demo to see how Work Intelligence makes work visible from day one.