Finance AI Impact Analysis

Work. Reinvented: What Your Data Tells You

To reinvent your workforce and embrace AI, these are the key steps to take—and here’s what your data reveals about your jobs and work:

See your jobs and work broken down into tasks to understand what is actually being done.
Identify where AI can drive value based on maturity, ROI, and applicability.
Determine the right AI solution for each task: out-of-the-box, configuration, or design and build.
Understand the workforce impact so you can plan and lead responsible transformation.

Click to see all roles:

Fraud Operations Analyst

Grade:: L3
Headcount:: 100
Band:: $82,000

Work Intelligence™

Your organization is now equipped with Work Intelligence™— a live layer of data that quantifies opportunity across roles, tasks, and teams

Metric	What It Tells You
AI Potential Index (AIPI)	57.81% of total work is ready for automation
Annual Salary Exposure	$8,200,000 across analyzed roles
Total Potential Savings	$4,740,256 unlocked by automating tasks
Operational Efficiency Index (OEI)	33.55% potential impact on overall operational efficiency
Velocity of Output (VOI)	21.45% increase in delivery speed
Capacity Increase from Task Consolidation (CITC)	10.40% efficiency gains from reducing task overlap and streamlining duplicated tasks
Time to Benefit Realization (TBR)	8.8 months until Benefits visible after initial deployment

Tasks

Monitor and analyze transactions to detect potential fraud or financial crime activity.	85%	9.71%	$677K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: please analyze transaction datasets to identify suspicious patterns and summarize potential fraud indicators.
Facilitator Agent (Teams)	Prompt: please generate real-time meeting notes and action items while discussing ongoing fraud alerts and detection results.
Copilot Visual Creator	Prompt: please create visual dashboards or diagrams illustrating trends and suspicious transaction activity for review presentations.
Configured Workflow
Microsoft Security Copilot: Alert Triage Agent	Automatically prioritize and summarize suspicious transaction alerts to reduce manual review workload.
Copilot Analyst Agent	Analyze structured and unstructured transaction data to generate insights and identify suspicious patterns.
Azure AI Search	Perform retrieval augmented generation (RAG) to ground fraud detection insights in enterprise transaction data.
Copilot Agent
Conversational Design Step	Create a guided dialog to capture transaction parameters, suspicious activity indicators, and monitoring preferences from the user.
Tools/Data Integration Step	Integrate with transaction monitoring systems, enterprise databases, and machine learning fraud detection models accessible via Copilot Studio agents.
AI Processing/Output Format Step	Automatically analyze transaction data to identify anomalies using AI models and present prioritized alerts and patterns through natural language summaries.

Skills

General
Human
Technology

Transaction Analysis
Risk Assessment
Regulatory and Compliance Knowledge
Attention to Detail
Critical Thinking
Communication Skills
Data Analytics
Fraud Detection Software Proficiency
Database Querying

Investigate flagged transactions to determine the legitimacy and risk impact of suspected fraud cases.	60%	24.27%	$1.19M

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: please aggregate and summarize evidence from transaction data and related case files to support investigation decisions.
Copilot Writing Coach	Prompt: please draft clear and concise investigation summaries and risk impact notes for internal reporting.
Facilitator Agent (Teams)	Prompt: please capture discussion points and decisions during investigation team meetings and highlight key follow-up tasks.
Configured Workflow
Microsoft Security Copilot: Alert Triage Agent	Pre-filter and classify flagged transactions to identify cases requiring deeper human investigation.
Copilot Researcher Agent	Aggregate evidence, summarize case details, and generate preliminary reports for investigation support.
Facilitator Agent (Teams)	Capture investigation meeting notes, assign follow-up tasks, and track progress for case resolution.
Copilot Agent
Conversational Design Step	Design a conversational workflow to gather context, evidence, and investigation outcomes from analysts while prompting for additional required details.
Tools/Data Integration Step	Connect to investigation case management platforms, evidence repositories, and risk scoring tools integrated with organizational data.
AI Processing/Output Format Step	Use AI to aggregate evidence, generate case summaries, prioritize investigations, and recommend risk scores while flagging inconsistencies or gaps for analyst review.

Skills

General
Human
Technology

Fraud Detection and Analysis
Risk Assessment
Financial Crime Regulations and Compliance Knowledge
Attention to Detail
Critical Thinking
Communication Skills
Data Analysis and Interpretation
Fraud Detection Software Utilization
Transaction Monitoring Systems

Report confirmed fraud and financial crime incidents to relevant internal teams and external regulatory bodies.	70%	9.71%	$557K

Take Action

Out-of-the-Box
Copilot Writing Coach	Prompt: please draft incident reports using regulatory templates and ensure compliance tone and clarity.
Knowledge Agent (SharePoint)	Prompt: please retrieve relevant regulatory policies and previous reports to ensure consistency and completeness in reporting.
Copilot Analyst Agent	Prompt: please summarize key incident data and trends from case management systems to include in reports.
Configured Workflow
Copilot Analyst Agent	Generate detailed and narrative-rich incident reports based on structured case data and findings.
Copilot Writing Coach	Refine and tailor report language and tone for compliance and regulatory audiences.
Project Manager Agent (Planner)	Automatically schedule report submissions and track regulatory deadlines and stakeholder communications.
Copilot Agent
Conversational Design Step	Guide users through a templated reporting conversation collecting incident details, compliance metadata, and regulatory filing requirements.
Tools/Data Integration Step	Integrate with case management systems, regulatory reporting databases, and document generation platforms within Microsoft 365.
AI Processing/Output Format Step	Generate standardized, compliance-aligned incident reports with automated narratives and regulatory citations ready for distribution or submission.

Skills

General
Human
Technology

Knowledge of Fraud and Financial Crime Regulations
Incident Documentation and Reporting
Risk Assessment
Effective Communication
Attention to Detail
Confidentiality and Ethical Judgment
Use of Reporting and Case Management Systems
Regulatory Reporting Platforms
Data Analysis Tools

Implement and maintain fraud detection and prevention controls consistent with regulatory standards and organizational policies.	40%	9.71%	$318K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: please analyze control performance data and recommend adjustments to alert thresholds based on recent fraud trends.
Knowledge Agent (SharePoint)	Prompt: please provide access to up-to-date regulatory standards and organizational policies relevant to fraud detection controls.
Copilot Writing Coach	Prompt: please draft updates to control documentation and communication materials for team distribution.
Configured Workflow
Copilot Researcher Agent	Continuously research regulatory updates and best practices to inform control implementation.
Copilot Analyst Agent	Analyze control performance data and assist in tuning alert thresholds to optimize fraud detection.
Project Manager Agent (Planner)	Manage and track control maintenance tasks and compliance milestones across teams.
Copilot Agent
Conversational Design Step	Prompt control owners with questions about control parameters, alert thresholds, and policy alignment for ongoing tuning and validation.
Tools/Data Integration Step	Access control configuration repositories, alert management tools, and policy documentation stored in enterprise content systems.
AI Processing/Output Format Step	Apply AI to recommend optimized alert thresholds and control parameters with justifications based on historical data and regulatory frameworks.

Skills

General
Human
Technology

Fraud Detection Expertise
Regulatory Compliance Knowledge
Risk Assessment and Management
Attention to Detail
Communication Skills
Problem-Solving
Data Analysis
Fraud Detection Systems
Regulatory Reporting Software

Collaborate with cross-functional teams including IT, legal, compliance, and customer service to enhance fraud prevention strategies.	25%	2.91%	$60K

Take Action

Out-of-the-Box
Facilitator Agent (Teams)	Prompt: please summarize cross-functional meeting discussions, track action items, and send follow-up reminders.
Community Agent (Viva Engage)	Prompt: please curate relevant knowledge articles and community inputs to support fraud prevention strategy discussions.
Copilot Writing Coach	Prompt: please draft clear collaborative communications and strategy briefs for multi-team stakeholders.
Configured Workflow
Facilitator Agent (Teams)	Generate real-time meeting notes, action items, and follow-ups to keep collaboration focused and actionable.
Community Agent (Viva Engage)	Support ongoing knowledge sharing by answering questions and curating fraud prevention content within teams.
Copilot Analyst Agent	Provide data-driven insights and visual summaries during cross-functional discussions to inform strategy.
Copilot Agent
Conversational Design Step	Facilitate structured conversations to capture team inputs, clarify roles, and propose collaboration agendas and follow-up actions.
Tools/Data Integration Step	Integrate with Microsoft Teams, SharePoint knowledge bases, and workflow collaboration tools for secure content and task sharing.
AI Processing/Output Format Step	Summarize collaboration outcomes, create meeting agendas and action item lists, and provide intelligent reminders to enhance cross-team coordination.

Skills

General
Human
Technology

Fraud Detection and Prevention
Regulatory and Compliance Knowledge
Risk Management
Cross-Functional Collaboration
Communication Skills
Problem-Solving
Project Management
Fraud Analytics and Data Interpretation
Collaboration Tools Proficiency

Maintain accurate documentation of fraud cases, investigations, and outcomes for audit and compliance purposes.	75%	2.91%	$179K

Take Action

Out-of-the-Box
Copilot Writing Coach	Prompt: please standardize investigative notes and summarize case outcomes into audit-ready documentation.
Knowledge Agent (SharePoint)	Prompt: please organize and maintain documentation in compliance with governance standards to ensure audit readiness.
Facilitator Agent (Teams)	Prompt: please capture real-time case review discussions and decisions for inclusion in case files.
Configured Workflow
Copilot Researcher Agent	Automatically compile investigation notes and evidence into standardized, compliant documentation.
Copilot Writing Coach	Enhance clarity, grammar, and professional tone of documentation for audits and compliance reviews.
Knowledge Agent (SharePoint)	Organize and maintain updated case files and ensure AI-consumable, searchable fraud records.
Copilot Agent
Conversational Design Step	Use a guided notebook-style conversation prompt to capture investigation findings, timelines, and resolution status from analysts.
Tools/Data Integration Step	Connect to case management systems, document repositories, and audit tracking tools within organizational platforms.
AI Processing/Output Format Step	Leverage NLP to standardize notes, generate compliance-ready case summaries, and ensure documentation completeness with validation checks.

Skills

General
Human
Technology

Attention to Detail
Knowledge of Fraud Investigation Processes
Regulatory Compliance Understanding
Effective Communication
Organizational Skills
Confidentiality and Ethical Judgment
Document Management Systems
Data Entry and Record Keeping Software
Audit Management Tools

Provide training and guidance to junior team members on fraud detection processes and tools.	15%	2.91%	$36K

Take Action

Out-of-the-Box
Viva Learning Copilot	Prompt: please recommend and curate learning paths on fraud detection tools and processes tailored to junior staff roles.
Copilot Writing Coach	Prompt: please draft clear instructional materials, guidance emails, and training session summaries for juniors.
Copilot Prompt Coach	Prompt: please help formulate effective AI prompts for juniors learning to use fraud analysis tools.
Configured Workflow
Copilot Learning Coach	Recommend targeted learning paths and resources tailored to junior team members’ roles and development needs.
Viva Learning Copilot	Summarize course contents and suggest next-best learning steps to support continuous skill development.
Copilot Writing Coach	Help draft clear training materials, guides, and communication for junior staff onboarding.
Copilot Agent
Conversational Design Step	Create a role-based interactive FAQ and walkthrough session that adapts guidance based on trainee input and learning progress.
Tools/Data Integration Step	Integrate with Viva Learning and training content repositories, including policy and procedural documentation.
AI Processing/Output Format Step	Generate personalized learning paths, provide on-demand explanations of fraud concepts, and suggest relevant training resources.

Skills

General
Human
Technology

Fraud Detection Knowledge
Financial Crime Compliance
Training and Coaching
Communication Skills
Empathy
Leadership
Fraud Detection Systems Proficiency
Data Analysis Tools
Learning Management Systems (LMS)

Analyze emerging fraud trends and typologies to update operational procedures and detection methods.	50%	2.91%	$119K

Take Action

Out-of-the-Box
Copilot Researcher Agent	Prompt: please summarize recent fraud trends, market practices, and emerging typologies with referenced sources.
Copilot Analyst Agent	Prompt: please analyze internal transaction data to detect new suspicious patterns and emerging fraud types.
Copilot Writing Coach	Prompt: please draft updates to operational procedures incorporating new fraud detection methodologies.
Configured Workflow
Copilot Researcher Agent	Continuously research and summarize emerging fraud patterns, market trends, and threat intelligence.
Copilot Analyst Agent	Correlate internal transaction data with external threat intelligence to detect evolving fraud typologies.
Microsoft Security Copilot: Threat Intelligence Briefing Agent	Deliver recurring intelligence briefs highlighting relevant fraud threats and vulnerabilities.
Copilot Agent
Conversational Design Step	Prompt users to specify timeframes, data sources, and focus areas for trend analysis and emerging threat identification.
Tools/Data Integration Step	Access internal incident databases and external threat intelligence feeds with integration to knowledge management systems.
AI Processing/Output Format Step	Use AI to detect new fraud patterns and typologies, generate trend reports, and recommend operational procedure adjustments.

Skills

General
Human
Technology

Fraud Risk Analysis
Operational Procedure Design
Financial Crime Knowledge
Critical Thinking
Collaboration
Communication Skills
Data Analysis
Fraud Detection Systems
Regulatory Technology (RegTech)

Use data analytics and fraud detection software to enhance identification and prioritization of suspicious activities.	90%	9.71%	$717K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: please run analytics on transaction and case data to prioritize suspicious activities by risk score.
Facilitator Agent (Teams)	Prompt: please capture investigation prioritization discussions and update task assignments accordingly.
Copilot Visual Creator	Prompt: please generate visual reports highlighting high-risk activities and prioritization metrics for review.
Configured Workflow
Microsoft Security Copilot: Alert Triage Agent	Prioritize suspicious activities by risk, enabling focus on high-impact cases.
Copilot Analyst Agent	Generate insightful dashboards and visualizations based on fraud detection analytics.
Azure AI Search	Enable precise retrieval of past fraud cases and related intelligence to augment prioritization.
Copilot Agent
Conversational Design Step	Guide users in specifying analytic parameters, risk thresholds, and prioritization criteria through a natural language query interface.
Tools/Data Integration Step	Integrate with fraud scoring platforms, real-time data streams, and alert management systems accessible via Copilot Studio.
AI Processing/Output Format Step	Apply AI models to score suspicious activities dynamically and generate prioritized alert lists with supporting rationale.

Skills

General
Human
Technology

Data Analysis
Fraud Detection Techniques
Risk Assessment
Attention to Detail
Critical Thinking
Communication Skills
Data Analytics Tools
Fraud Detection Software
Database Querying

Develop risk assessments related to potential exposure from fraud and financial crime activities.	45%	2.91%	$107K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: please analyze historical fraud data and model exposure scenarios for risk assessment reports.
Copilot Writing Coach	Prompt: please draft comprehensive risk assessment narratives tailored to compliance requirements.
Knowledge Agent (SharePoint)	Prompt: please retrieve relevant risk frameworks and previous assessments for consistency and benchmarking.
Configured Workflow
Copilot Analyst Agent	Perform quantitative analysis on fraud exposure data and simulate risk scenarios.
Copilot Researcher Agent	Gather and synthesize relevant policies and external benchmarks to support risk evaluations.
Project Manager Agent (Planner)	Manage risk assessment workflows, assigning tasks and tracking progress towards completion.
Copilot Agent
Conversational Design Step	Collect key risk factors, exposure scenarios, and input assumptions through structured dialogue to define assessment scope.
Tools/Data Integration Step	Connect to enterprise risk management platforms and transaction data lakes with access controlled via secure APIs.
AI Processing/Output Format Step	Use AI to quantify risk metrics, simulate exposure scenarios, and produce visual risk assessment dashboards and reports.

Skills

General
Human
Technology

Fraud Risk Assessment
Financial Crime Knowledge
Regulatory Compliance
Analytical Thinking
Attention to Detail
Communication Skills
Data Analysis Tools
Risk Management Frameworks
Fraud Detection Systems

Coordinate with law enforcement agencies and external partners during fraud investigations and prosecutions.	20%	0.97%	$16K

Take Action

Out-of-the-Box
Microsoft Teams Copilot (Facilitator Agent)	Prompt: please generate meeting summaries and follow-up action items for coordination calls with external partners.
Knowledge Agent (SharePoint)	Prompt: please securely manage and provide access to shared investigation documents and case files.
Copilot Writing Coach	Prompt: please draft clear and formal communications to external agencies compliant with data privacy and confidentiality.
Configured Workflow
Microsoft Teams (with Facilitator Agent)	Automate meeting notes, action tracking, and communication during coordination sessions with external parties.
Community Agent (Viva Engage)	Curate and share secure knowledge resources relevant to investigations across stakeholder groups.
Copilot Researcher Agent	Summarize investigation updates and compliance information for clear external reporting.
Copilot Agent
Conversational Design Step	Design chat-guided workflows capturing communication needs, sensitive data sharing preferences, and case status updates.
Tools/Data Integration Step	Integrate secure collaboration platforms such as Microsoft Teams with document repositories and external communication portals.
AI Processing/Output Format Step	Automate preparation of case briefs, redact sensitive information, and generate secure, traceable communication logs.

Skills

General
Human
Technology

Fraud Investigation Expertise
Regulatory and Legal Knowledge
Case Management
Communication Skills
Interpersonal Skills
Negotiation and Persuasion
Collaboration and Teamwork
Data Analysis Tools
Case Management Systems
Secure Communication Platforms

Contribute to the development and refinement of fraud and financial crime policies and procedures.	30%	0.97%	$24K

Take Action

Out-of-the-Box
Copilot Researcher Agent	Prompt: please research current regulatory updates and best practices to inform policy revisions.
Copilot Writing Coach	Prompt: please draft and refine policy documents ensuring clarity, compliance and consistent tone.
Knowledge Agent (SharePoint)	Prompt: please organize and surface related governance content for reference during policy development.
Configured Workflow
Copilot Researcher Agent	Perform regulatory change analysis and compare industry best practices automatically.
Copilot Writing Coach	Draft and refine policy documents with clear language and compliance clarity.
Knowledge Agent (SharePoint)	Manage version-controlled, authoritative policy repositories for ongoing governance.
Copilot Agent
Conversational Design Step	Facilitate iterative document review conversations that elicit user input on policy drafts, regulatory updates, and suggested changes.
Tools/Data Integration Step	Connect to regulatory databases, policy repositories, and internal knowledge bases for access to current governance materials.
AI Processing/Output Format Step	Apply AI to summarize regulatory changes, compare policy versions, and generate annotated drafts highlighting key updates.

Skills

General
Human
Technology

Regulatory Knowledge
Risk Assessment
Policy Writing and Documentation
Attention to Detail
Collaboration
Critical Thinking
Data Analysis
Compliance Management Systems
Fraud Detection Tools

Manage case queues and prioritize investigations to meet service level agreements and regulatory expectations.	65%	2.91%	$155K

Take Action

Out-of-the-Box
Project Manager Agent (Planner)	Prompt: please create and update structured investigation task lists prioritizing cases by risk and SLA deadlines.
Facilitator Agent (Teams)	Prompt: please monitor and report on team progress and bottlenecks during case management meetings.
Copilot Analyst Agent	Prompt: please analyze open case data to recommend reallocation or escalation for SLA compliance.
Configured Workflow
Project Manager Agent (Planner)	Automatically assign and prioritize investigation cases based on risk and workload.
Microsoft Security Copilot: Alert Triage Agent	Provide risk-based prioritization of alerts to optimize case queue management.
Facilitator Agent (Teams)	Track progress and generate regular status updates to ensure SLA compliance.
Copilot Agent
Conversational Design Step	Create a dialog to capture current workload, case deadlines, and prioritization criteria from managers and analysts.
Tools/Data Integration Step	Integrate with case management platforms, workflow management tools, and SLA tracking systems.
AI Processing/Output Format Step	Use AI-driven algorithms to dynamically assign, reprioritize, and escalate cases, generating actionable task lists and alerts.

Skills

General
Human
Technology

Case Management
Prioritization and Time Management
Regulatory Compliance Knowledge
Attention to Detail
Decision-Making
Communication Skills
Workflow and Queue Management Systems
Data Analysis Tools
Regulatory Reporting Systems

Perform quality assurance reviews of fraud investigations to maintain high standards of accuracy and compliance.	55%	2.91%	$131K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: please scan investigation case files to identify inconsistencies, gaps, or anomalies for review attention.
Copilot Writing Coach	Prompt: please draft quality assurance feedback reports highlighting compliance issues and recommended actions.
Knowledge Agent (SharePoint)	Prompt: please retrieve relevant compliance standards and previous QA reports to benchmark review quality.
Configured Workflow
Copilot Analyst Agent	Analyze investigation records to flag inconsistencies or deviations from standards.
Copilot Researcher Agent	Summarize regulatory criteria and audit benchmarks to aid review accuracy.
Copilot Writing Coach	Help review and edit QA documentation for clarity and compliance.
Copilot Agent
Conversational Design Step	Design a checklist-driven conversational process guiding QA reviewers through key audit points and documenting findings.
Tools/Data Integration Step	Access investigation case files, audit logs, and compliance documentation stored in secure enterprise repositories.
AI Processing/Output Format Step	Leverage AI to flag inconsistencies, detect missing evidence, and generate structured QA reports with recommendations.

Skills

General
Human
Technology

Quality Assurance
Knowledge of Fraud Detection and Financial Crime Regulations
Attention to Detail
Critical Thinking
Communication Skills
Ethical Judgment and Integrity
Time Management
Fraud Case Management Systems
Data Analysis Tools
Compliance Monitoring Software

Engage with internal stakeholders to communicate fraud risks and raise awareness across the organization.	25%	2.91%	$60K

Take Action

Out-of-the-Box
Copilot Visual Creator	Prompt: please generate engaging visuals and dashboards summarizing fraud risks for internal awareness campaigns.
Copilot Writing Coach	Prompt: please draft clear and tailored communications appropriate for different internal audience segments.
Facilitator Agent (Teams)	Prompt: please summarize stakeholder meeting discussions and capture key messages for wider communication.
Configured Workflow
Copilot Analyst Agent	Generate tailored fraud risk dashboards and reports for stakeholder communication.
Copilot Visual Creator	Create engaging visual presentations summarizing fraud risks and trends.
Facilitator Agent (Teams)	Capture and distribute meeting summaries to reinforce awareness and follow-up actions.
Copilot Agent
Conversational Design Step	Guide users to define communication goals, target audiences, and preferred channels in an interview-style dialog.
Tools/Data Integration Step	Integrate with Power BI, SharePoint, and internal communication platforms such as Microsoft Teams.
AI Processing/Output Format Step	Generate tailored dashboards, automated risk summaries, and communication briefs optimized for different internal stakeholder groups.

Skills

General
Human
Technology

Fraud Risk Knowledge
Financial Crime Regulations
Risk Communication
Interpersonal Communication
Influence and Persuasion
Collaboration and Teamwork
Presentation Skills
Communication Platforms

Lead initiatives to improve fraud operational efficiency through process automation and workflow optimization.	70%	0.97%	$56K

Take Action

Out-of-the-Box
Project Manager Agent (Planner)	Prompt: please build detailed project plans breaking down automation initiatives into actionable workflows and milestones.
Copilot Analyst Agent	Prompt: please analyze current operational data to identify bottlenecks and recommend automation opportunities.
Copilot Idea Coach	Prompt: please facilitate brainstorming to generate and refine ideas for process improvements and automation.
Configured Workflow
Project Manager Agent (Planner)	Develop structured project plans for process automation initiatives with task assignments.
Copilot Studio Custom Agents	Leverage pre-built workflow automation agents to reduce repetitive manual fraud operation tasks.
Microsoft Security Copilot: IT Operations Agent	Automate routine IT and operational checks related to fraud detection systems to enhance uptime.
Copilot Agent
Conversational Design Step	Use interactive prompts to identify repetitive tasks, bottlenecks, and desired automation goals from fraud operations leaders.
Tools/Data Integration Step	Connect to RPA tools and workflow management systems accessible via Copilot Studio with APIs for bot orchestration.
AI Processing/Output Format Step	Map and analyze workflows, recommend automation candidates, and output optimized process models and scripts for deployment.

Skills

General
Human
Technology

Process Improvement
Project Management
Risk Assessment and Mitigation
Leadership
Communication
Collaboration
Process Automation Technologies
Workflow Management Systems
Data Analysis and Reporting Tools

Drive continuous improvement of fraud detection strategies through ongoing feedback and performance metrics analysis.	50%	0.00%	$0

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: please analyze performance metrics and produce insights highlighting areas for fraud strategy refinement.
Copilot Writing Coach	Prompt: please draft executive summaries and recommendations based on analysis outcomes for leadership review.
Facilitator Agent (Teams)	Prompt: please capture key decisions and follow-up plans during strategy review meetings.
Configured Workflow
Copilot Analyst Agent	Aggregate and analyze performance metrics to identify areas for fraud detection improvements.
Copilot Researcher Agent	Research industry trends and new methods to support strategic refinement of detection approaches.
Project Manager Agent (Planner)	Coordinate continuous improvement projects with status tracking and milestone updates.
Copilot Agent
Conversational Design Step	Facilitate periodic review dialogues to capture leadership priorities, KPI targets, and feedback on detection system performance.
Tools/Data Integration Step	Integrate with analytics dashboards, case outcome databases, and strategy documentation repositories.
AI Processing/Output Format Step	Analyze performance data with AI, identify improvement opportunities, and generate actionable recommendations and strategic reports.

Skills

General
Human
Technology

Fraud Detection Expertise
Data Analysis
Risk Assessment
Critical Thinking
Collaboration
Communication Skills
Performance Metrics Management
Fraud Detection Systems Knowledge
Reporting and Visualization Tools

Ensure all fraud operations comply with global regulatory requirements and internal governance frameworks.	40%	9.71%	$318K

Take Action

Out-of-the-Box
Knowledge Agent (SharePoint)	Prompt: please surface updated global regulatory content and internal governance policies to guide compliance checks.
Copilot Researcher Agent	Prompt: please summarize recent regulatory changes and compliance gaps relevant to fraud operations.
Copilot Writing Coach	Prompt: please prepare compliance review reports aligning operations with regulatory requirements and internal standards.
Configured Workflow
Copilot Researcher Agent	Monitor regulatory updates and translate them into actionable compliance briefs.
Knowledge Agent (SharePoint)	Maintain authoritative governance content accessible for fraud operations teams.
Project Manager Agent (Planner)	Manage compliance audit schedules and ensure timely completion of governance tasks.
Copilot Agent
Conversational Design Step	Guide users through compliance checklists and regulatory update prompts to verify operational adherence and identify gaps.
Tools/Data Integration Step	Access regulatory monitoring systems, policy stores, and compliance tracking tools integrated via enterprise content services.
AI Processing/Output Format Step	Apply AI-based gap analysis to produce compliance reports and recommend remedial actions while tracking audit readiness.

Skills

General
Human
Technology

Regulatory Compliance Knowledge
Risk Management
Internal Controls and Governance
Attention to Detail
Effective Communication
Ethical Judgment
Compliance Management Systems
Case Management Tools
Data Analysis and Reporting Tools

Develop and maintain relationships with external fraud networks and industry forums to share intelligence and best practices.	20%	0.97%	$16K

Take Action

Out-of-the-Box
Community Agent (Viva Engage)	Prompt: please monitor and summarize key discussions and intelligence shared in external fraud forums and communities.
Copilot Writing Coach	Prompt: please draft clear and professional communications for external networking and collaboration.
Facilitator Agent (Teams)	Prompt: please document meeting notes and action items during external partner interactions.
Configured Workflow
Community Agent (Viva Engage)	Assist in curating and sharing relevant intelligence and best practices within external and internal communities.
Copilot Researcher Agent	Summarize and compare shared intelligence to keep teams informed of evolving threats.
Microsoft Teams (Facilitator Agent)	Support coordination meetings and track outcomes to strengthen external collaboration.
Copilot Agent
Conversational Design Step	Create guided conversation flows to capture collaboration interests, intelligence sharing topics, and communication schedules.
Tools/Data Integration Step	Connect to secure knowledge sharing platforms, external threat intelligence portals, and community communication tools.
AI Processing/Output Format Step	Curate and summarize shared intelligence using AI, generating digestible updates and best practice recommendations for users.

Skills

General
Human
Technology

Industry Knowledge in Fraud and Financial Crime
Networking and Relationship Management
Effective Communication
Information Sharing & Collaboration
Stakeholder Engagement
Data Privacy and Compliance Awareness
Collaboration Platforms Proficiency
Cybersecurity Awareness

Provide expert recommendations to senior management on fraud risk posture and resource allocation.	35%	0.00%	$0

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: please analyze aggregated risk data and generate scenario models to support management decision-making.
Copilot Writing Coach	Prompt: please draft concise executive recommendations and resource allocation proposals based on data insights.
Copilot Visual Creator	Prompt: please create visual dashboards and charts to clearly communicate risk posture to senior stakeholders.
Configured Workflow
Copilot Analyst Agent	Generate comprehensive dashboards and scenario analyses to inform senior management decisions.
Copilot Researcher Agent	Compile benchmarking data and regulatory insights to support credible recommendations.
Copilot Writing Coach	Refine executive summaries and presentations for clear communication of risk posture.
Copilot Agent
Conversational Design Step	Facilitate structured dialogues to gather management goals, risk tolerance levels, and emerging concerns for tailored insights.
Tools/Data Integration Step	Integrate with risk dashboards, scenario simulation tools, and financial reporting systems available via enterprise AI platforms.
AI Processing/Output Format Step	Generate dynamic risk posture reports with AI-driven scenario analysis and actionable resource allocation recommendations.

Skills

General
Human
Technology

Fraud Risk Assessment
Financial Crime Knowledge
Resource Management
Strategic Thinking
Communication Skills
Leadership
Risk Analytics Tools
Fraud Detection Systems
Reporting & Dashboard Platforms

Skills

General

Transaction Analysis
Risk Assessment
Regulatory and Compliance Knowledge
Fraud Detection and Analysis
Financial Crime Regulations and Compliance Knowledge
Knowledge of Fraud and Financial Crime Regulations
Incident Documentation and Reporting
Fraud Detection Expertise
Regulatory Compliance Knowledge
Risk Assessment and Management
Fraud Detection and Prevention
Risk Management
Knowledge of Fraud Investigation Processes
Regulatory Compliance Understanding
Fraud Detection Knowledge
Financial Crime Compliance
Training and Coaching
Fraud Risk Analysis
Operational Procedure Design
Financial Crime Knowledge
Fraud Detection Techniques
Fraud Risk Assessment
Regulatory Compliance
Fraud Investigation Expertise
Regulatory and Legal Knowledge
Case Management
Regulatory Knowledge
Policy Writing and Documentation
Prioritization and Time Management
Quality Assurance
Knowledge of Fraud Detection and Financial Crime Regulations
Fraud Risk Knowledge
Financial Crime Regulations
Risk Communication
Process Improvement
Risk Assessment and Mitigation
Internal Controls and Governance
Industry Knowledge in Fraud and Financial Crime
Information Sharing & Collaboration
Data Privacy and Compliance Awareness
Cybersecurity Awareness
Resource Management

Human

Attention to Detail
Critical Thinking
Communication Skills
Effective Communication
Confidentiality and Ethical Judgment
Problem-Solving
Cross-Functional Collaboration
Organizational Skills
Empathy
Leadership
Collaboration
Analytical Thinking
Interpersonal Skills
Negotiation and Persuasion
Collaboration and Teamwork
Decision-Making
Ethical Judgment and Integrity
Time Management
Interpersonal Communication
Influence and Persuasion
Communication
Ethical Judgment
Networking and Relationship Management
Stakeholder Engagement
Strategic Thinking

Technology

Data Analytics
Fraud Detection Software Proficiency
Database Querying
Data Analysis and Interpretation
Fraud Detection Software Utilization
Transaction Monitoring Systems
Use of Reporting and Case Management Systems
Regulatory Reporting Platforms
Data Analysis Tools
Data Analysis
Fraud Detection Systems
Regulatory Reporting Software
Project Management
Fraud Analytics and Data Interpretation
Collaboration Tools Proficiency
Document Management Systems
Data Entry and Record Keeping Software
Audit Management Tools
Fraud Detection Systems Proficiency
Learning Management Systems (LMS)
Regulatory Technology (RegTech)
Data Analytics Tools
Fraud Detection Software
Risk Management Frameworks
Case Management Systems
Secure Communication Platforms
Compliance Management Systems
Fraud Detection Tools
Workflow and Queue Management Systems
Regulatory Reporting Systems
Fraud Case Management Systems
Compliance Monitoring Software
Presentation Skills
Communication Platforms
Process Automation Technologies
Workflow Management Systems
Data Analysis and Reporting Tools
Performance Metrics Management
Fraud Detection Systems Knowledge
Reporting and Visualization Tools
Case Management Tools
Collaboration Platforms Proficiency
Risk Analytics Tools
Reporting & Dashboard Platforms

Contact Center Associate

Grade:: L2
Headcount:: 100
Band:: $52,000

Work Intelligence™

Your organization is now equipped with Work Intelligence™— a live layer of data that quantifies opportunity across roles, tasks, and teams

Metric	What It Tells You
AI Potential Index (AIPI)	52.69% of total work is ready for automation
Annual Salary Exposure	$5,200,000 across analyzed roles
Total Potential Savings	$2,739,698 unlocked by automating tasks
Operational Efficiency Index (OEI)	35.15% potential impact on overall operational efficiency
Velocity of Output (VOI)	27.05% increase in delivery speed
Capacity Increase from Task Consolidation (CITC)	11.50% efficiency gains from reducing task overlap and streamlining duplicated tasks
Time to Benefit Realization (TBR)	8.9 months until Benefits visible after initial deployment

Tasks

Respond to inbound client inquiries via phone, email, or chat to resolve issues and provide accurate information	60%	26.32%	$821K

Take Action

Out-of-the-Box
Copilot Writing Coach	Prompt: please help me draft clear, professional, and accurate email or chat responses for inbound client inquiries based on the issue described.
Viva Topics Copilot	Prompt: please provide relevant policy details, product information, and trusted answers from our knowledge base to assist with this client inquiry.
Facilitator Agent (Teams)	Prompt: during team meetings, please capture discussion notes and action items related to common client inquiry issues for follow-up.
Configured Workflow
Copilot Studio Custom Agents	Automate initial client inquiry handling and responses using conversational AI agents integrated with enterprise data.
Viva Topics Copilot	Surface authoritative knowledge articles and client information to assist rapid and accurate responses.
Copilot Writing Coach	Enhance clarity and tone of email/chat replies, ensuring professional and consistent communication.
Copilot Agent
Conversational Design Step	Create an interactive dialogue flow that identifies inquiry type, clarifies client intent, and offers guided troubleshooting or information delivery.
Tools/Data Integration Step	Integrate Copilot Studio to connect with CRM systems, knowledge bases, and communication channels (phone, email, chat) for data retrieval and interaction logging.
AI Processing/Output Format Step	Use AI to interpret client queries, generate accurate responses or troubleshooting steps, and escalate complex issues as necessary.

Skills

General
Human
Technology

Customer Service Knowledge
Financial Product Knowledge
Problem Solving
Clear Communication
Empathy
Active Listening
Multichannel Communication
Customer Relationship Management (CRM) Systems
Knowledge Base Navigation

Process client requests for account updates, transactions, and service changes following organizational policies	55%	26.32%	$753K

Take Action

Out-of-the-Box
Copilot Writing Coach	Prompt: please draft compliant and clear emails or service confirmations based on client account update requests and organizational policies.
Viva Topics Copilot	Prompt: retrieve the latest organizational policies and procedural guidance relating to account updates and transactions.
Copilot Prompt Coach	Prompt: suggest improved prompts for querying CRM or policy documents to efficiently confirm client request compliance.
Configured Workflow
Copilot Studio Custom Agents	Automate common account update and transaction workflows by securely connecting to backend systems.
Viva Topics Copilot	Provide real-time access to updated organizational policies and compliance standards for informed processing.
Copilot Researcher Agent	Support validation and review of policy compliance with multi-source research and summaries.
Copilot Agent
Conversational Design Step	Guide users through structured prompts to capture client request details and validate intent against organizational policies.
Tools/Data Integration Step	Configure the agent to access secure account management systems, transaction processing APIs, and policy repositories through Copilot Studio connectors.
AI Processing/Output Format Step	Automate validation, flag compliance issues, and trigger backend workflows or approvals to fulfill requests with audit trails.

Skills

General
Human
Technology

Regulatory and Compliance Knowledge
Attention to Detail
Customer Service Procedures
Communication Skills
Empathy
Problem Solving
CRM Systems Knowledge
Financial Transaction Processing Software
Data Security and Privacy Tools

Identify client needs and provide tailored financial product information to support informed decision-making	30%	10.53%	$164K

Take Action

Out-of-the-Box
Viva Topics Copilot	Prompt: please summarize relevant financial product features and benefits aligned to this client profile and needs.
Copilot Researcher Agent	Prompt: conduct research on latest market trends and best practices for financial products to support client advisory conversations.
Copilot Writing Coach	Prompt: generate clear and persuasive client advisory emails and product recommendation summaries.
Configured Workflow
Copilot Researcher Agent	Aggregate and summarize relevant financial product data and market trends tailored to client profiles.
Viva Topics Copilot	Surface curated internal content and expert contacts related to financial products for personalized advice.
Copilot Writing Coach	Generate clear, tailored product explanations that help clients make informed financial decisions.
Copilot Agent
Conversational Design Step	Elicit client preferences, goals, and risk profile via guided questioning to understand needs accurately.
Tools/Data Integration Step	Integrate with client profile databases and product information systems accessible via Copilot Studio to retrieve relevant data.
AI Processing/Output Format Step	Leverage AI recommendation engines to generate personalized product suggestions with explanations for human review.

Skills

General
Human
Technology

Financial Product Knowledge
Needs Assessment
Regulatory Compliance Awareness
Active Listening
Empathy
Clear Communication
CRM Software Proficiency
Knowledge Management Systems
Communication Platforms

Document all client interactions thoroughly and update CRM systems to maintain accurate records	70%	10.53%	$383K

Take Action

Out-of-the-Box
Copilot Writing Coach	Prompt: please generate concise summaries of client interaction notes for CRM entry based on conversation transcripts or emails.
Facilitator Agent (Teams)	Prompt: auto-generate meeting notes and action items from client calls and internal case discussions.
Viva Topics Copilot	Prompt: locate relevant client file information and prior interactions from CRM to ensure documentation completeness.
Configured Workflow
Copilot Studio Custom Agents	Automate capture and transcription of client interactions and generate summarized notes for CRM input.
Copilot Writing Coach	Refine and structure documentation content for clarity and compliance before CRM entry.
Viva Topics Copilot	Ensure documentation is linked with updated knowledge bases and organizational policies for consistency.
Copilot Agent
Conversational Design Step	Capture conversation transcripts and prompt users for clarifications or additional notes as needed during or after interactions.
Tools/Data Integration Step	Connect to speech-to-text services, CRM platforms, and internal knowledge bases for seamless gathering and updating of interaction data.
AI Processing/Output Format Step	Utilize NLP summarization to generate concise interaction summaries and automatically update CRM records.

Skills

General
Human
Technology

Attention to Detail
Written Communication
CRM System Proficiency
Time Management
Active Listening
Data Accuracy and Validation
Basic IT Literacy

Escalate complex or sensitive client issues to appropriate specialists or management for resolution	40%	3.16%	$66K

Take Action

Out-of-the-Box
Copilot Writing Coach	Prompt: draft escalation emails explaining the issue clearly with necessary context and urgency for specialist follow-up.
Viva Topics Copilot	Prompt: summarize best practice escalation procedures and policies from internal knowledge bases for proper routing.
Facilitator Agent (Teams)	Prompt: capture key points and decisions during escalation team meetings and assign action items.
Configured Workflow
Copilot Studio Custom Agents	Analyze client communications in real time to detect escalation triggers and initial case classification.
Viva Topics Copilot	Provide contextual knowledge and contacts to ensure escalation routing is accurate and timely.
Facilitator Agent (Teams)	Coordinate follow-up meetings and action item tracking related to escalated client issues.
Copilot Agent
Conversational Design Step	Implement sentiment and urgency assessment through probing questions and flag detection to identify escalation candidates.
Tools/Data Integration Step	Integrate with case management and ticketing systems plus client interaction logs via Copilot Studio for routing decisions.
AI Processing/Output Format Step	Apply AI-driven classification and sentiment analysis to prioritize and route cases with recommended escalation notes.

Skills

General
Human
Technology

Issue Analysis
Knowledge of Financial Products and Services
Escalation Procedures
Communication Skills
Empathy
Conflict Resolution
Customer Relationship Management (CRM) Systems
Communication Platforms
Data Security and Privacy Compliance

Monitor and adhere to all regulatory requirements and internal compliance standards during client interactions	50%	10.53%	$274K

Take Action

Out-of-the-Box
Viva Topics Copilot	Prompt: retrieve applicable regulatory guidelines and compliance checklists relevant to client conversations.
Copilot Writing Coach	Prompt: assist in drafting communications that meet compliance standards and avoid regulatory risks.
Copilot Prompt Coach	Prompt: help create effective query prompts to validate client data and interaction compliance within systems.
Configured Workflow
Copilot Studio Custom Agents	Continuously monitor client communications and transactions to flag any regulatory or compliance risks.
Viva Topics Copilot	Provide up-to-date access to compliance policies and regulatory guidelines during client interactions.
Copilot Researcher Agent	Summarize changes in regulations and deliver briefs for compliance team reviews and updates.
Copilot Agent
Conversational Design Step	Incorporate compliance checkpoints into conversations by prompting users to confirm adherence to key regulatory statements.
Tools/Data Integration Step	Connect the agent to compliance policy databases, conversation recording systems, and real-time monitoring tools.
AI Processing/Output Format Step	Use AI for real-time conversation monitoring and compliance validation, alerting users to potential breaches.

Skills

General
Human
Technology

Regulatory Knowledge
Attention to Detail
Risk Management
Effective Communication
Ethical Judgment
Active Listening
Compliance Management Systems
Customer Relationship Management (CRM) Software
Communication Platforms

Provide feedback to management on recurring client issues and suggest improvements to processes or systems	45%	3.16%	$74K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: analyze customer interaction trends and identify recurring issues with supporting data insights and visualizations.
Copilot Writing Coach	Prompt: draft management reports summarizing recurring client pain points and suggested process improvements.
Facilitator Agent (Teams)	Prompt: document feedback discussion outcomes during meetings and assign follow-up actions.
Configured Workflow
Copilot Analyst Agent	Analyze interaction data to identify patterns and highlight recurring client issues for management visibility.
Copilot Researcher Agent	Research best practices and benchmarks to suggest actionable process improvements.
Copilot Writing Coach	Generate clear and structured feedback reports to communicate insights effectively to management.
Copilot Agent
Conversational Design Step	Collect feedback insights from users through guided prompts focusing on issue frequency and impact areas.
Tools/Data Integration Step	Access interaction databases, customer feedback repositories, and performance dashboards via integrated BI tools.
AI Processing/Output Format Step	Utilize AI analytics and pattern recognition to generate summarized reports with actionable recommendations.

Skills

General
Human
Technology

Issue Analysis
Process Improvement
Reporting and Documentation
Communication Skills
Empathy
Collaboration
Customer Relationship Management (CRM) Systems
Data Analysis Tools
Feedback Management Systems

Coach and support junior contact center staff to improve their customer service skills and product knowledge	25%	1.05%	$14K

Take Action

Out-of-the-Box
Copilot Learning Coach	Prompt: recommend personalized learning paths and resources for junior staff based on their role and skill gaps.
Copilot Writing Coach	Prompt: help prepare coaching session materials and clear feedback communications.
Viva Topics Copilot	Prompt: pull relevant product knowledge and service guidelines as reference materials for training sessions.
Configured Workflow
Copilot Learning Coach	Personalize and recommend learning paths and resources aligned with individual development goals.
Viva Learning Copilot	Automate creation and distribution of structured training collections and customer service playbooks.
Copilot Writing Coach	Assist in drafting coaching feedback and resource summaries for junior staff skill development.
Copilot Agent
Conversational Design Step	Run personalized coaching sessions using structured Q&A and scenario simulations to assess knowledge gaps and provide guidance.
Tools/Data Integration Step	Integrate with learning platforms like Viva Learning Copilot and access training content libraries for relevant materials.
AI Processing/Output Format Step	Generate adaptive learning recommendations and progress summaries to support continuous skill development.

Skills

General
Human
Technology

Coaching Techniques
Customer Service Expertise
Product Knowledge
Effective Communication
Leadership
Empathy
Learning Management Systems (LMS)
Contact Center Software
Performance Monitoring Tools

Manage daily contact center workflows including scheduling, workload balancing, and quality assurance checks	65%	0.00%	$0

Take Action

Out-of-the-Box
Project Manager Agent (Planner)	Prompt: create and adjust daily schedules and task lists based on team availability and workload demands.
Copilot Analyst Agent	Prompt: generate performance and workload reports highlighting imbalances and quality issues for action.
Facilitator Agent (Teams)	Prompt: capture meeting notes from daily stand-ups including QA issues and scheduling updates.
Configured Workflow
Copilot Studio Custom Agents	Automate scheduling and workload balancing by integrating with calendar and contact center systems.
Copilot Analyst Agent	Analyze quality assurance metrics and identify areas needing attention through data insights.
Facilitator Agent (Teams)	Coordinate team meetings and follow-ups for quality assurance and operational reviews.
Copilot Agent
Conversational Design Step	Guide supervisors through inputting scheduling requirements and quality criteria, prompting for workload adjustments as needed.
Tools/Data Integration Step	Connect to workforce management systems, QA platforms, and team calendars to access scheduling and performance data.
AI Processing/Output Format Step	Use AI to optimize schedules, balance workloads, and flag quality issues for follow-up or coaching.

Skills

General
Human
Technology

Workforce Management
Quality Assurance Monitoring
Performance Analytics
Communication Skills
Problem-Solving
Leadership
Workforce Management Systems
Quality Monitoring Tools
Contact Center Analytics Platforms

Develop and maintain strong relationships with key clients by proactively engaging to understand their financial service needs	20%	1.05%	$11K

Take Action

Out-of-the-Box
Copilot Writing Coach	Prompt: draft personalized engagement emails and meeting invitations tailored to client interests and history.
Viva Topics Copilot	Prompt: retrieve client background information and relevant product updates to inform engagement discussions.
Facilitator Agent (Teams)	Prompt: summarize customer meetings to capture key preferences and follow-up actions.
Configured Workflow
Copilot Analyst Agent	Generate client profile insights and alerts on significant activity for timely engagement.
Viva Topics Copilot	Provide quick access to client history, preferences, and products to support personalized communication.
Copilot Writing Coach	Enhance quality of client communication drafts to maintain professional and engaging tone.
Copilot Agent
Conversational Design Step	Automate check-in prompts that encourage gathering client updates and identifying evolving needs via conversational outreach.
Tools/Data Integration Step	Access client history and CRM insights through Copilot Studio integrations for informed interaction preparation.
AI Processing/Output Format Step	Generate personalized engagement summaries and reminders for follow-up actions to build client rapport.

Skills

General
Human
Technology

Client Relationship Management
Financial Product Knowledge
Proactive Engagement
Effective Communication
Empathy
Active Listening
CRM Software Proficiency
Communication Platforms Expertise

Analyze contact center performance metrics and prepare reports to inform senior leadership decision-making	75%	1.05%	$41K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: generate detailed performance reports with insights, trends, and visual dashboards from contact center data.
Copilot Writing Coach	Prompt: draft executive summaries and presentation notes based on data analysis for leadership review.
Copilot Visual Creator	Prompt: create visual charts and slides to effectively communicate performance trends in leadership presentations.
Configured Workflow
Copilot Analyst Agent	Automatically ingest and analyze contact center data to generate actionable performance insights.
Copilot Visual Creator	Convert data insights into visual presentations and dashboards for leadership consumption.
Copilot Writing Coach	Draft executive summaries and report narratives suited to senior leadership audiences.
Copilot Agent
Conversational Design Step	Collect specific reporting parameters and areas of interest from users through guided inquiry to tailor analysis outputs.
Tools/Data Integration Step	Integrate with enterprise BI tools (Power BI, Tableau) and contact center metric systems for data aggregation.
AI Processing/Output Format Step	Use AI to generate insightful dashboards and executive summaries highlighting trends and performance drivers.

Skills

General
Human
Technology

Data Analysis
Report Writing
Performance Metrics Understanding
Critical Thinking
Communication Skills
Attention to Detail
Business Intelligence Tools
Spreadsheet and Data Visualization Software
Contact Center Technology Platforms

Implement continuous improvement initiatives to streamline workflows and enhance the client experience	50%	1.05%	$27K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: analyze workflow data to identify inefficiencies and areas of improvement within the contact center operations.
Copilot Idea Coach	Prompt: facilitate brainstorming sessions to generate and refine ideas for process and service improvements.
Copilot Writing Coach	Prompt: help draft proposals and documentation for continuous improvement initiatives.
Configured Workflow
Copilot Analyst Agent	Analyze workflow data and client feedback to identify inefficiencies and areas for improvement.
Copilot Researcher Agent	Research industry best practices and emerging trends to inform improvement initiatives.
Copilot Writing Coach	Compose project briefs and improvement proposals with clear recommendations and plans.
Copilot Agent
Conversational Design Step	Facilitate feedback collection and idea generation sessions with prompts to identify inefficiencies and potential improvements.
Tools/Data Integration Step	Access process mining and customer feedback tools, integrating with workflow analytics platforms for data input.
AI Processing/Output Format Step	Apply AI-driven process analysis and customer sentiment evaluation to propose prioritized improvement actions.

Skills

General
Human
Technology

Process Improvement
Client Experience Management
Project Management
Data Analysis
Communication
Collaboration
Problem Solving
Change Management
Workflow Automation Tools
Customer Relationship Management (CRM) Systems
Business Intelligence Software

Lead team meetings and briefings to communicate organizational updates, policies, and motivate staff	10%	0.00%	$0

Take Action

Out-of-the-Box
Facilitator Agent (Teams)	Prompt: prepare meeting agendas and capture notes, decisions, and action items during team briefings.
Copilot Writing Coach	Prompt: draft motivational emails and communication briefs summarizing organizational updates post-meeting.
Viva Engage Copilot	Prompt: assist in crafting engaging community posts to reinforce leadership messages and encourage staff interaction.
Configured Workflow
Facilitator Agent (Teams)	Generate meeting agendas, real-time notes, and follow-up actions to keep meetings focused and productive.
Copilot Writing Coach	Draft clear and motivational communications to support organizational updates and staff engagement.
Viva Engage Copilot	Help create and refine community posts to reinforce messages and encourage team collaboration.
Copilot Agent
Conversational Design Step	Design agenda-setting dialogues prompting leaders to specify key points, objectives, and desired outcomes for meetings.
Tools/Data Integration Step	Integrate with Microsoft Teams and Planner for scheduling, document sharing, and meeting facilitation tools.
AI Processing/Output Format Step	Generate meeting agendas, real-time AI notes, and follow-up action lists to enhance meeting productivity.

Skills

General
Human
Technology

Team Leadership
Organizational Communication
Motivational Techniques
Verbal Communication
Active Listening
Emotional Intelligence
Presentation Skills
Video Conferencing Platforms
Meeting Management Tools

Resolve escalated client complaints ensuring satisfactory outcomes while protecting organizational reputation	35%	1.05%	$19K

Take Action

Out-of-the-Box
Copilot Writing Coach	Prompt: draft measured and empathetic responses to client complaints, incorporating suggested resolutions and policies.
Viva Topics Copilot	Prompt: retrieve complaint handling guidelines and escalation procedures from internal knowledge bases.
Copilot Analyst Agent	Prompt: analyze complaint trends and provide insights for improving resolution strategies.
Configured Workflow
Copilot Studio Custom Agents	Assist in gathering relevant data and documents related to the complaint for faster resolution preparation.
Copilot Researcher Agent	Provide summarized contextual insights on similar cases, policies, and suggested resolution paths.
Copilot Writing Coach	Draft professionally worded responses or communication to complainants ensuring tone appropriateness.
Copilot Agent
Conversational Design Step	Elicit detailed complaint context and client expectations through empathetic, structured questioning to guide resolution steps.
Tools/Data Integration Step	Connect with case management, risk assessment databases, and knowledge bases to inform resolution approaches.
AI Processing/Output Format Step	Provide AI-generated risk assessments, resolution recommendations, and communication templates for agent use.

Skills

General
Human
Technology

Conflict Resolution
Financial Product Knowledge
Regulatory Compliance Awareness
Empathy
Active Listening
Effective Communication
Reputation Management
Customer Relationship Management (CRM) Software Proficiency
Communication Platforms Expertise
Data Security and Privacy Systems Knowledge

Collaborate with IT and operations teams to maintain the functionality and security of contact center technologies	30%	1.05%	$16K

Take Action

Out-of-the-Box
Microsoft Security Copilot: IT Operations Agent	Prompt: review and summarize IT incident reports and recommended remediation actions for ongoing system issues.
Facilitator Agent (Teams)	Prompt: capture meeting notes and agreed actions during cross-team collaboration on contact center systems.
Copilot Writing Coach	Prompt: draft clear status update emails and technical communication for IT and operations teams.
Configured Workflow
Microsoft Security Copilot: IT Operations Agent	Automate incident detection, triage, and recommend remediation steps to maintain system health.
Microsoft Security Copilot: Vulnerability Remediation Agent	Prioritize and track remediation of security vulnerabilities in contact center technologies.
Facilitator Agent (Teams)	Coordinate meetings and actions between contact center and IT teams for timely issue resolution.
Copilot Agent
Conversational Design Step	Collect issue descriptions and urgency levels from users via structured dialogue to streamline incident triage.
Tools/Data Integration Step	Integrate with ITSM platforms, monitoring tools, and security alert systems for real-time data and ticket management.
AI Processing/Output Format Step	Apply AI for incident prioritization, root cause suggestions, and automated ticket routing to expedite resolution.

Skills

General
Human
Technology

Systems Maintenance Knowledge
Security Awareness
Incident Management
Communication Skills
Teamwork
Problem-Solving
Contact Center Technology Platforms
IT Security Tools and Protocols
Collaboration and Ticketing Tools

Participate in risk assessments related to contact center operations and client data handling	40%	1.05%	$22K

Take Action

Out-of-the-Box
Microsoft Security Copilot: Alert Triage Agent	Prompt: summarize and prioritize security alerts related to contact center data handling for risk assessment review.
Viva Topics Copilot	Prompt: retrieve relevant compliance policies and risk frameworks to guide assessment activities.
Copilot Writing Coach	Prompt: prepare risk assessment reports and recommendations based on collected data and findings.
Configured Workflow
Microsoft Security Copilot: Alert Triage Agent	Analyze security and compliance alerts to prioritize risk events related to contact center data handling.
Copilot Researcher Agent	Summarize relevant compliance frameworks and risk management best practices for assessment support.
Copilot Analyst Agent	Aggregate risk data and generate periodic reports highlighting risk trends and mitigation effectiveness.
Copilot Agent
Conversational Design Step	Guide users through standardized risk assessment questions focusing on data handling and operational vulnerabilities.
Tools/Data Integration Step	Access risk management platforms and audit logs integrated through Copilot Studio connectors.
AI Processing/Output Format Step	Use AI to analyze patterns, detect anomalies, and generate risk scoring and mitigation recommendations.

Skills

General
Human
Technology

Risk Assessment
Regulatory Compliance Knowledge
Data Privacy and Security Awareness
Analytical Thinking
Attention to Detail
Communication Skills
Workflow and Process Mapping
Risk Management Tools
Customer Relationship Management (CRM) Systems

Develop training materials and standard operating procedures to enhance agent capability and knowledge retention	45%	0.00%	$0

Take Action

Out-of-the-Box
Copilot Writing Coach	Prompt: generate clear, structured draft training content, SOPs, and quick reference guides for agents.
Copilot Learning Coach	Prompt: help organize and recommend learning paths and relevant course content to support agent upskilling.
Viva Topics Copilot	Prompt: pull together existing policy content and knowledge articles for inclusion in training materials.
Configured Workflow
Copilot Researcher Agent	Curate and draft training content and SOPs based on best practices and organizational knowledge.
Copilot Writing Coach	Refine and structure training materials to improve clarity, engagement, and comprehension.
Viva Learning Copilot	Build structured learning paths and distribute training collections tailored to agent roles.
Copilot Agent
Conversational Design Step	Collect subject matter topics and learning objectives via interactive prompts to define training scope.
Tools/Data Integration Step	Leverage Viva Learning Copilot and document repositories to source content and templates for training material creation.
AI Processing/Output Format Step	Generate drafted training guides, SOPs, and personalized learning paths using AI content generation capabilities.

Skills

General
Human
Technology

Instructional Design
Process Documentation
Training Delivery
Communication Skills
Empathy
Collaboration
Learning Management Systems (LMS)
Document Management Software
Graphic Design Tools

Drive cultural initiatives that promote collaboration, empathy, and client-centric behaviors across the contact center	10%	0.00%	$0

Take Action

Out-of-the-Box
Viva Engage Copilot	Prompt: draft and refine internal communication posts encouraging collaboration and empathy within the team.
Copilot Analyst Agent	Prompt: analyze employee sentiment and engagement data to inform cultural initiatives.
Facilitator Agent (Teams)	Prompt: capture discussion outcomes and commitments from culture-building team meetings.
Configured Workflow
Community Agent (Viva Engage)	Foster engagement by facilitating conversations and highlighting positive behaviors within Viva communities.
Copilot Writing Coach	Help draft messages and communications promoting culture aligned with collaboration and empathy.
Copilot Analyst Agent	Analyze employee sentiment and engagement data to inform cultural initiative adjustments.
Copilot Agent
Conversational Design Step	Facilitate pulse surveys and feedback collection by prompting for specific cultural aspects and sentiment indicators.
Tools/Data Integration Step	Integrate with employee engagement platforms and sentiment analytics tools for data-driven culture insights.
AI Processing/Output Format Step	Analyze sentiment data and generate culture-building recommendations and communication strategies.

Skills

General
Human
Technology

Organizational Development
Change Management
Employee Engagement Strategies
Communication
Empathy
Leadership
Collaboration
Performance Analytics
Employee Feedback Platforms
Collaboration Tools

Coordinate with marketing and product teams to communicate new financial offerings and promotions to clients	35%	1.05%	$19K

Take Action

Out-of-the-Box
Copilot Writing Coach	Prompt: create clear and appealing client communications about new products and promotions tailored to target segments.
Viva Topics Copilot	Prompt: extract the latest product details and marketing messages from internal knowledge repositories for accuracy.
Facilitator Agent (Teams)	Prompt: document coordination meetings and define communication timelines and responsibilities.
Configured Workflow
Copilot Researcher Agent	Summarize and consolidate updated financial product information and promotional details for communication.
Copilot Writing Coach	Draft and tailor client-facing communications to ensure clarity and alignment with marketing messages.
Community Agent (Viva Engage)	Support internal communication and knowledge sharing between client support and marketing teams.
Copilot Agent
Conversational Design Step	Collect messaging objectives and client segments through guided dialogue to tailor communication plans.
Tools/Data Integration Step	Integrate CRM, campaign management platforms, and product databases via Copilot Studio connectors for content and targeting data.
AI Processing/Output Format Step	Automate the creation of personalized promotional content and scheduling of multi-channel campaigns.

Skills

General
Human
Technology

Financial Product Knowledge
Cross-Functional Collaboration
Client Communication
Stakeholder Management
Project Management
Customer Relationship Management (CRM) Systems
Internal Communication Platforms

Monitor adherence to internal service level agreements and implement corrective actions where performance gaps are identified	65%	1.05%	$35K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: generate SLA compliance reports highlighting gaps and suggest priority corrective actions based on data.
Project Manager Agent (Planner)	Prompt: create action plans with task assignments and deadlines to address SLA performance issues.
Facilitator Agent (Teams)	Prompt: capture meeting notes and follow-up tasks during SLA review and quality assurance sessions.
Configured Workflow
Copilot Analyst Agent	Continuously track service level metrics and detect deviations from agreed performance targets.
Copilot Studio Custom Agents	Trigger workflow alerts and initiate corrective action processes when SLA breaches are detected.
Facilitator Agent (Teams)	Organize review meetings and document follow-up actions to ensure accountability and improvement.
Copilot Agent
Conversational Design Step	Prompt supervisors to specify SLA metrics and thresholds, guiding them through performance review dialogues.
Tools/Data Integration Step	Connect to contact center performance monitoring systems and reporting dashboards for real-time SLA data access.
AI Processing/Output Format Step	Use AI to detect SLA breaches, generate alerts, and recommend corrective workflows or training actions.

Skills

General
Human
Technology

Performance Monitoring
Root Cause Analysis
Quality Assurance
Problem-Solving
Attention to Detail
Communication Skills
Contact Center Performance Management Systems
Data Analysis Tools
Reporting Software

Skills

General

Customer Service Knowledge
Financial Product Knowledge
Problem Solving
Regulatory and Compliance Knowledge
Attention to Detail
Customer Service Procedures
Needs Assessment
Regulatory Compliance Awareness
Time Management
Data Accuracy and Validation
Issue Analysis
Knowledge of Financial Products and Services
Escalation Procedures
Regulatory Knowledge
Risk Management
Process Improvement
Reporting and Documentation
Coaching Techniques
Customer Service Expertise
Product Knowledge
Workforce Management
Quality Assurance Monitoring
Performance Analytics
Client Relationship Management
Proactive Engagement
Data Analysis
Report Writing
Performance Metrics Understanding
Client Experience Management
Project Management
Team Leadership
Organizational Communication
Motivational Techniques
Systems Maintenance Knowledge
Security Awareness
Incident Management
Risk Assessment
Regulatory Compliance Knowledge
Data Privacy and Security Awareness
Instructional Design
Process Documentation
Training Delivery
Organizational Development
Employee Engagement Strategies
Cross-Functional Collaboration
Performance Monitoring
Root Cause Analysis
Quality Assurance

Human

Clear Communication
Empathy
Active Listening
Communication Skills
Written Communication
Conflict Resolution
Effective Communication
Ethical Judgment
Collaboration
Leadership
Problem-Solving
Critical Thinking
Communication
Change Management
Verbal Communication
Emotional Intelligence
Reputation Management
Teamwork
Analytical Thinking
Client Communication
Stakeholder Management

Technology

Multichannel Communication
Customer Relationship Management (CRM) Systems
Knowledge Base Navigation
CRM Systems Knowledge
Financial Transaction Processing Software
Data Security and Privacy Tools
CRM Software Proficiency
Knowledge Management Systems
Communication Platforms
CRM System Proficiency
Basic IT Literacy
Data Security and Privacy Compliance
Compliance Management Systems
Customer Relationship Management (CRM) Software
Data Analysis Tools
Feedback Management Systems
Learning Management Systems (LMS)
Contact Center Software
Performance Monitoring Tools
Workforce Management Systems
Quality Monitoring Tools
Contact Center Analytics Platforms
Communication Platforms Expertise
Business Intelligence Tools
Spreadsheet and Data Visualization Software
Contact Center Technology Platforms
Workflow Automation Tools
Business Intelligence Software
Presentation Skills
Video Conferencing Platforms
Meeting Management Tools
Customer Relationship Management (CRM) Software Proficiency
Data Security and Privacy Systems Knowledge
IT Security Tools and Protocols
Collaboration and Ticketing Tools
Workflow and Process Mapping
Risk Management Tools
Document Management Software
Graphic Design Tools
Employee Feedback Platforms
Collaboration Tools
Internal Communication Platforms
Contact Center Performance Management Systems
Reporting Software

Financial Planning & Analysis (FP&A)

Grade:: L3
Headcount:: 100
Band:: $105,000

Work Intelligence™

Your organization is now equipped with Work Intelligence™— a live layer of data that quantifies opportunity across roles, tasks, and teams

Metric	What It Tells You
AI Potential Index (AIPI)	55.83% of total work is ready for automation
Annual Salary Exposure	$10,500,000 across analyzed roles
Total Potential Savings	$5,862,413 unlocked by automating tasks
Operational Efficiency Index (OEI)	35.45% potential impact on overall operational efficiency
Velocity of Output (VOI)	29.40% increase in delivery speed
Capacity Increase from Task Consolidation (CITC)	16.65% efficiency gains from reducing task overlap and streamlining duplicated tasks
Time to Benefit Realization (TBR)	6.9 months until Benefits visible after initial deployment

Tasks

Develop detailed financial forecasts and budgets to guide organizational planning and resource allocation.	60%	18.94%	$1.19M

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: Analyze historical financial data and generate detailed budget forecasts with scenario-based insights for upcoming periods.
Project Manager Agent (Planner)	Prompt: Create a structured plan with key milestones and tasks to develop and update the financial forecasts and budgets.
Copilot Writing Coach	Prompt: Refine and clarify the budget narratives and assumptions to produce executive-ready forecast reports.
Configured Workflow
Copilot Analyst Agent	Ingests and analyzes historical financial and market data to generate baseline forecasts and initial budget drafts.
Project Manager Agent (Planner)	Structures the forecasting and budgeting process with task assignments and timelines to ensure collaborative input and review.
Copilot Writing Coach	Enhances clarity and presentation quality of budget narratives and forecast assumptions for stakeholder communication.
Copilot Agent
Conversational Design Step	Guide users through selecting historical data ranges, key assumptions, and scenario parameters to generate forecasts and budgets.
Tools/Data Integration Step	Integrate Microsoft Fabric data sources, Power BI datasets, and enterprise financial data warehouses for comprehensive data ingestion.
AI Processing/Output Format Step	Leverage AI to analyze trends, perform scenario generation, and auto-create dynamic budget models with narrative explanations.

Skills

General
Human
Technology

Financial Modeling
Budgeting and Forecasting
Data Analysis
Attention to Detail
Communication Skills
Collaboration
Spreadsheet Software
Enterprise Resource Planning (ERP) Systems
Business Intelligence Tools

Prepare variance analysis reports comparing actual financial performance against budgets and forecasts.	70%	7.58%	$557K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: Generate variance analysis reports highlighting key deviations and explain drivers behind differences between actuals and forecasts.
Facilitator Agent (Teams)	Prompt: Summarize meeting discussions on variance results and capture action items for follow-up.
Copilot Writing Coach	Prompt: Improve clarity and tone of variance analysis reports for presentation to finance leadership.
Configured Workflow
Copilot Analyst Agent	Automates data ingestion and performs variance detection with root cause explanations using regression and anomaly detection.
Facilitator Agent (Teams)	Generates real-time meeting notes and action items during variance review meetings to streamline decision-making.
Copilot Visual Creator	Creates presentation-ready visualizations and variance dashboards to effectively communicate results.
Copilot Agent
Conversational Design Step	Prompt users to specify report periods, variance thresholds, and areas of interest for analysis.
Tools/Data Integration Step	Connect to Power BI and Microsoft Fabric data cubes containing actuals and budget data for variance extraction.
AI Processing/Output Format Step	Use AI-driven regression and anomaly detection to identify significant variances and generate root cause narratives automatically.

Skills

General
Human
Technology

Financial Analysis
Budgeting and Forecasting
Attention to Detail
Critical Thinking
Communication Skills
Collaboration
Spreadsheet Proficiency
Financial Reporting Systems
Data Visualization

Build and maintain financial models to evaluate business scenarios and support strategic initiatives.	50%	18.94%	$994K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: Assist with building dynamic financial models by projecting key inputs and running scenario simulations based on business assumptions.
Copilot Writing Coach	Prompt: Draft explanatory notes and summaries of model outcomes to support strategic recommendations.
Project Manager Agent (Planner)	Prompt: Manage model update schedules and task assignments related to scenario analysis and validation.
Configured Workflow
Copilot Analyst Agent	Assists in dynamic model building by integrating predictive analytics and scenario simulations from structured data.
GitHub Copilot Coding Agent	Supports internal tooling development by automating code edits and updates in financial modeling applications.
Copilot Writing Coach	Refines model documentation and strategic scenario summaries for clarity and executive understanding.
Copilot Agent
Conversational Design Step	Interactively collect inputs on model assumptions, variable parameters, and scenario objectives from users.
Tools/Data Integration Step	Access structured financial data sets via Microsoft Fabric and integrate third-party predictive analytics APIs as needed.
AI Processing/Output Format Step	Employ AI to dynamically update models, simulate scenarios, and produce predictive insights with visual summaries.

Skills

General
Human
Technology

Financial Modeling
Data Analysis
Business Acumen
Attention to Detail
Communication Skills
Problem Solving
Spreadsheet Software
Financial Planning Systems
Data Visualization Tools

Consolidate financial results and produce timely management reports including P&L, cash flow, and balance sheet summaries.	75%	7.58%	$597K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: Aggregate financial data from multiple sources and generate consolidated management reports with narratives on financial health.
Facilitator Agent (Teams)	Prompt: Capture and track discussion points and decisions during review meetings of consolidated reports.
Copilot Writing Coach	Prompt: Enhance report clarity and customize summaries for different management audiences.
Configured Workflow
Copilot Analyst Agent	Aggregates financial data across multiple sources and automatically generates summarized reports with key insights.
Project Manager Agent (Planner)	Manages reporting cycles and deadlines by coordinating tasks and updates among finance team members.
Copilot Visual Creator	Produces polished visual reports and dashboards to present consolidated financial summaries.
Copilot Agent
Conversational Design Step	Solicit reporting scope, frequency, and key metrics from users to tailor consolidation and reporting outputs.
Tools/Data Integration Step	Interface with Microsoft Fabric, Power BI, and shared enterprise financial repositories for data aggregation.
AI Processing/Output Format Step	Automate aggregation, perform reconciliation checks, and generate formatted management reports with narrative insights.

Skills

General
Human
Technology

Financial Reporting
Financial Consolidation
Accounting Principles
Attention to Detail
Time Management
Communication Skills
Spreadsheet Proficiency
Enterprise Resource Planning (ERP) Systems
Business Intelligence (BI) Tools

Coordinate monthly and quarterly financial close processes to ensure accuracy and completeness of data.	65%	7.58%	$517K

Take Action

Out-of-the-Box
Project Manager Agent (Planner)	Prompt: Develop and manage detailed task lists, dependencies, and deadlines for the financial close cycle.
Copilot Analyst Agent	Prompt: Analyze close process data to identify bottlenecks and suggest automation opportunities.
Facilitator Agent (Teams)	Prompt: Document meeting notes, decisions, and next steps from close process checkpoints.
Configured Workflow
Project Manager Agent (Planner)	Plans and tracks close activities, assigns tasks, and manages dependencies to streamline the close process.
Copilot Analyst Agent	Automates reconciliation checks by analyzing data discrepancies and highlighting completeness issues.
Facilitator Agent (Teams)	Records meeting notes and follow-up actions during close review sessions to ensure accountability.
Copilot Agent
Conversational Design Step	Collect close schedule inputs, task status updates, and issue flags through stepwise dialogue to manage workflows.
Tools/Data Integration Step	Integrate task management systems, financial ledgers, and reconciliation data from Microsoft 365 and enterprise sources.
AI Processing/Output Format Step	Use AI to track close progress, automate data validations, and generate exception reports with recommendations.

Skills

General
Human
Technology

Financial Reporting and Analysis
Attention to Detail
Knowledge of Accounting Principles
Process Management
Communication Skills
Collaboration
Time Management
Enterprise Resource Planning (ERP) Systems
Financial Close Software Tools
Spreadsheet and Data Analysis Software

Collaborate with business unit leaders to understand operational drivers and incorporate them into financial plans.	30%	7.58%	$239K

Take Action

Out-of-the-Box
Facilitator Agent (Teams)	Prompt: Summarize collaboration meetings with business unit leaders capturing key operational inputs and action items.
Copilot Analyst Agent	Prompt: Analyze operational data shared and integrate drivers into financial planning scenarios.
Viva Engage Copilot	Prompt: Draft and refine community posts to communicate collaboration outcomes and solicit feedback.
Configured Workflow
Facilitator Agent (Teams)	Captures and summarizes discussion points and decisions during collaboration sessions with business leaders.
Copilot Analyst Agent	Analyzes qualitative inputs and links operational drivers with financial data for integration into plans.
Copilot Writing Coach	Drafts clear and concise summaries and reports of collaboration outcomes for broader stakeholder sharing.
Copilot Agent
Conversational Design Step	Facilitate gathering operational driver inputs and assumptions through guided natural language prompts during meetings or chat.
Tools/Data Integration Step	Connect to Microsoft Teams conversation transcripts, SharePoint documents, and internal data sources for context capture.
AI Processing/Output Format Step	Summarize and synthesize operational inputs into structured financial plan components with traceability to source discussions.

Skills

General
Human
Technology

Financial Analysis
Business Acumen
Forecasting and Budgeting
Communication Skills
Collaboration and Teamwork
Active Listening
Enterprise Resource Planning (ERP) Systems
Financial Modeling Tools
Data Visualization Software

Provide insights and recommendations to support executive decision-making on investments, cost management, and growth strategies.	40%	2.27%	$95K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: Generate actionable insights from financial data, scenario planning, and trend analysis to inform executive decisions.
Copilot Writing Coach	Prompt: Draft polished executive summaries and recommendation briefs tailored to senior leadership audience.
Copilot Researcher Agent	Prompt: Perform research to benchmark investment opportunities and cost management best practices with citations.
Configured Workflow
Copilot Analyst Agent	Generates data-driven insights and identifies key trends impacting investment and cost decisions.
Copilot Writing Coach	Crafts executive summaries and recommendations in clear, impactful language tailored to leadership.
Copilot Visual Creator	Creates compelling visual narratives and dashboards to support decision-making presentations.
Copilot Agent
Conversational Design Step	Engage users in specifying decision areas, key performance indicators, and strategic priorities for tailored insights.
Tools/Data Integration Step	Access aggregated enterprise datasets via Microsoft Fabric and Power BI, enriched with market and internal performance data.
AI Processing/Output Format Step	Deploy AI analytics and scenario evaluation models to generate actionable insights with concise rationale and recommendations.

Skills

General
Human
Technology

Financial Analysis
Strategic Thinking
Business Acumen
Communication Skills
Influencing and Persuasion
Problem Solving
Data Analysis Tools
Financial Modeling
Enterprise Resource Planning (ERP) Systems

Implement financial data systems and tools to automate reporting and enhance data accuracy and accessibility.	80%	2.27%	$191K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: Analyze existing financial datasets and recommend automation and integration options for reporting systems.
Project Manager Agent (Planner)	Prompt: Plan and track implementation tasks for financial tool deployment and user adoption activities.
Copilot Writing Coach	Prompt: Create clear user guides and communication materials for new financial data systems.
Configured Workflow
Copilot Studio Custom Agents	Automates workflows integrating data from multiple systems to streamline reporting and improve data quality.
Azure AI Foundry	Supports deployment and integration of AI-driven financial data platforms by providing development and orchestration.
Copilot Analyst Agent	Monitors system data streams and validates automated reports to ensure accuracy and completeness.
Copilot Agent
Conversational Design Step	Guide users in defining reporting requirements, data sources, and automation workflows for system setup.
Tools/Data Integration Step	Integrate enterprise financial databases, Microsoft 365 tools, and workflow automation platforms for seamless data flow.
AI Processing/Output Format Step	Leverage AI to automate data integration, validate data accuracy, and generate real-time automated reports.

Skills

General
Human
Technology

Financial Data Analysis
Process Improvement
Systems Integration
Effective Communication
Problem Solving
Project Management
Data Visualization Tools
Database Management
Scripting or Automation Languages

Ensure compliance with internal control standards and financial regulations throughout reporting and planning activities.	50%	2.27%	$119K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: Monitor reporting data for anomalies and flag potential compliance issues using AI analytics.
Knowledge Agent (SharePoint)	Prompt: Access and surface authoritative compliance policies and control documents for reference during planning.
Facilitator Agent (Teams)	Prompt: Keep track of compliance review meeting notes and action items.
Configured Workflow
Knowledge Agent (SharePoint)	Maintains and surfaces up-to-date compliance policies and authoritative governance content for reference.
Copilot Analyst Agent	Analyzes transaction data to detect anomalies and potential compliance breaches using AI models.
Facilitator Agent (Teams)	Documents audit discussions and compliance checkpoints during meetings to support audit trails.
Copilot Agent
Conversational Design Step	Collect compliance requirements and control checkpoints interactively to scope monitoring activities.
Tools/Data Integration Step	Access compliance documentation, policy repositories in SharePoint, and financial reports through secure APIs.
AI Processing/Output Format Step	Apply AI-based anomaly detection and audit trail analysis to monitor adherence and generate compliance alerts.

Skills

General
Human
Technology

Financial Regulatory Knowledge
Internal Controls Assessment
Risk Management
Attention to Detail
Communication Skills
Collaboration
Enterprise Resource Planning (ERP) Systems
Compliance Management Software
Financial Reporting Tools

Lead cross-functional workshops to facilitate alignment on financial goals, assumptions, and forecasts.	20%	2.27%	$48K

Take Action

Out-of-the-Box
Facilitator Agent (Teams)	Prompt: Generate meeting agendas, capture real-time notes, agreements, and action items during finance alignment workshops.
Copilot Writing Coach	Prompt: Draft workshop summaries and communications for broader distribution to stakeholders.
Copilot Analyst Agent	Prompt: Analyze workshop inputs to identify consensus points and areas needing further analysis.
Configured Workflow
Facilitator Agent (Teams)	Plans workshops, generates agendas, and captures real-time notes and action items to keep meetings focused.
Copilot Writing Coach	Prepares and refines workshop materials and summaries to ensure clear communication and alignment.
Copilot Analyst Agent	Aggregates input data from different functions to generate integrated financial assumptions for discussion.
Copilot Agent
Conversational Design Step	Use guided agenda planning and interactive prompts to capture inputs and foster alignment during workshop sessions.
Tools/Data Integration Step	Utilize Microsoft Teams meeting data, Planner for task tracking, and SharePoint for collaborative document management.
AI Processing/Output Format Step	Generate real-time meeting summaries, key decision logs, and follow-up action plans with AI-driven facilitation.

Skills

General
Human
Technology

Financial Analysis
Budgeting and Forecasting
Facilitation Skills
Communication Skills
Leadership
Collaborative Problem Solving
Financial Modeling Tools
Presentation Software
Collaboration Platforms

Monitor industry trends, competitor financial performance, and macroeconomic indicators to anticipate risks and opportunities.	55%	7.58%	$438K

Take Action

Out-of-the-Box
Copilot Researcher Agent	Prompt: Conduct ongoing market research and summarize competitor financial trends with citations and highlights.
Copilot Analyst Agent	Prompt: Analyze aggregated trend data to detect emerging risks and opportunity signals for financial planning.
Viva Engage Copilot	Prompt: Draft insightful posts and communications to keep finance and leadership teams updated on market dynamics.
Configured Workflow
Copilot Researcher Agent	Performs continuous open-ended research across web and internal content to gather relevant market intelligence.
Copilot Analyst Agent	Synthesizes diverse data sources to identify trends and generate risk/opportunity alerts for FP&A consideration.
Copilot Writing Coach	Creates concise trend reports and executive briefs for leadership distribution.
Copilot Agent
Conversational Design Step	Prompt users to specify areas of market interest, competitor sets, and economic indicators to monitor.
Tools/Data Integration Step	Connect to external market intelligence APIs and internal data repositories for comprehensive data aggregation.
AI Processing/Output Format Step	Apply AI-driven sentiment analysis and trend detection to produce concise risk/opportunity dashboards and reports.

Skills

General
Human
Technology

Financial Analysis
Industry Knowledge
Macroeconomic Analysis
Critical Thinking
Attention to Detail
Effective Communication
Data Analysis Tools
Financial Modeling Software
Market Research Platforms

Manage and mentor junior FP&A team members to develop their skills and ensure high-quality output.	15%	0.76%	$12K

Take Action

Out-of-the-Box
Copilot Learning Coach	Prompt: Recommend tailored learning paths and training materials to develop junior FP&A team competencies.
Viva Learning Copilot	Prompt: Summarize relevant learning content and track progress for continuous team skill development.
Copilot Writing Coach	Prompt: Assist in drafting clear and constructive written feedback and coaching notes.
Configured Workflow
Copilot Learning Coach	Recommends personalized learning paths and resources aligned with junior team members’ roles and development goals.
Viva Learning Copilot	Builds structured upskilling programs and tracks progress to support continuous capability development.
Facilitator Agent (Teams)	Captures coaching session notes and follow-ups to ensure learning objectives are met.
Copilot Agent
Conversational Design Step	Use coaching dialogues to assess skill levels, track progress, and recommend learning paths for team members.
Tools/Data Integration Step	Integrate Viva Learning and LinkedIn Learning content libraries with performance tracking systems in Microsoft 365.
AI Processing/Output Format Step	Provide personalized learning recommendations and generate mentoring progress reports to support human coaching.

Skills

General
Human
Technology

Financial Analysis
Coaching and Mentoring
Communication
Quality Control
Leadership
Financial Planning Software Proficiency
Data Analysis and Visualization Tools

Prepare presentations and materials for senior leadership and board reviews of financial performance and forecasts.	65%	2.27%	$155K

Take Action

Out-of-the-Box
Copilot Visual Creator	Prompt: Generate presentation-ready visuals and storyboards to effectively communicate financial performance insights.
Copilot Writing Coach	Prompt: Draft polished speaking notes, executive summaries, and slide narratives tailored for leadership audiences.
Copilot Analyst Agent	Prompt: Produce data-driven narratives and highlight key financial trends for inclusion in presentations.
Configured Workflow
Copilot Analyst Agent	Extracts and summarizes key financial data and trends to form the basis of presentation content.
Copilot Visual Creator	Generates professional visuals, charts, and storyboards integrated into PowerPoint-ready formats.
Copilot Writing Coach	Polishes presentation scripts and document narratives ensuring clarity and engagement for senior audiences.
Copilot Agent
Conversational Design Step	Collect presentation topics, audience profiles, and key messaging points via natural language prompts.
Tools/Data Integration Step	Access Power BI dashboards, Microsoft Fabric datasets, and existing company presentation templates.
AI Processing/Output Format Step	Generate tailored presentation decks with data visualizations, narrative summaries, and storytelling frameworks.

Skills

General
Human
Technology

Financial Analysis
Financial Reporting
Data Visualization
Effective Communication
Storytelling with Data
Attention to Detail
Presentation Design
Spreadsheet Proficiency
Financial Planning Systems

Design and maintain KPI dashboards to track financial and operational performance indicators in real-time.	80%	2.27%	$191K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: Create and update KPI dashboards by integrating real-time data and generating alerts for anomalies.
Facilitator Agent (Teams)	Prompt: Capture insights and action points from dashboard review meetings to facilitate timely responses.
Copilot Writing Coach	Prompt: Document dashboard methodologies and summarize performance highlights in reports.
Configured Workflow
Copilot Analyst Agent	Automates data ingestion and real-time analysis feeding KPI calculation by integrating multiple data sources.
Copilot Visual Creator	Creates dynamic, visually rich dashboards and alerts highlighting performance deviations and predictions.
Project Manager Agent (Planner)	Coordinates dashboard updates and stakeholder reviews maintaining timely delivery and data accuracy.
Copilot Agent
Conversational Design Step	Prompt for selected KPIs, data refresh frequencies, and alert thresholds through an interactive dialog.
Tools/Data Integration Step	Integrate Power BI, Microsoft Fabric dataflows, and real-time operational systems to feed dashboard data.
AI Processing/Output Format Step	Automatically build interactive dashboards with AI-generated anomaly alerts and predictive KPI trend analyses.

Skills

General
Human
Technology

Financial Analysis
Data Visualization
KPI Development
Attention to Detail
Problem Solving
Stakeholder Communication
SQL Querying
Business Intelligence Tools
Spreadsheet Proficiency

Support capital allocation and investment appraisal processes through financial analysis and scenario planning.	50%	2.27%	$119K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: Analyze capital investment scenarios and generate risk-return assessments to support appraisal decisions.
Copilot Writing Coach	Prompt: Draft investment recommendation reports and executive summaries for decision-makers.
Copilot Researcher Agent	Prompt: Research relevant market and industry data to benchmark investment options and risks.
Configured Workflow
Copilot Analyst Agent	Runs investment analysis and scenario planning by modeling risks and returns based on historical and market data.
Copilot Writing Coach	Generates clear and concise investment recommendation reports tailored for decision-makers.
Copilot Visual Creator	Produces visual representations of scenarios and risk-return trade-offs for stakeholder presentations.
Copilot Agent
Conversational Design Step	Engage users to input investment options, risk parameters, and expected returns for appraisal modeling.
Tools/Data Integration Step	Access enterprise financial data, budgeting systems, and scenario databases from Microsoft Fabric and Power BI.
AI Processing/Output Format Step	Use AI to run scenario simulations, optimize capital allocation, and produce risk-return analytics with decision support.

Skills

General
Human
Technology

Financial Analysis
Investment Appraisal Techniques
Scenario Planning
Attention to Detail
Communication Skills
Critical Thinking
Spreadsheet Modeling
Financial Reporting Systems
Data Visualization Tools

Drive adoption of best practices and standardization within FP&A processes across geographic regions and business units.	40%	0.00%	$0

Take Action

Out-of-the-Box
Knowledge Agent (SharePoint)	Prompt: Curate and maintain a centralized library of standardized FP&A process materials and best practices.
Facilitator Agent (Teams)	Prompt: Facilitate workshops and meetings to communicate process changes and track adoption status.
Copilot Writing Coach	Prompt: Draft clear messaging and guidelines to support process standardization and change management.
Configured Workflow
Knowledge Agent (SharePoint)	Curates and distributes standardized process documentation and governance policies to all stakeholders.
Project Manager Agent (Planner)	Tracks deployment plans, adoption progress, and feedback collection to ensure consistent roll-out of best practices.
Copilot Writing Coach	Prepares clear communication materials and training guides to facilitate change management.
Copilot Agent
Conversational Design Step	Interact to identify process gaps, standardization goals, and change management barriers.
Tools/Data Integration Step	Integrate workflow management tools, documentation repositories, and employee feedback platforms.
AI Processing/Output Format Step	Analyze workflows and feedback with AI to recommend standardized procedures and automate adoption tracking.

Skills

General
Human
Technology

Process Standardization
Financial Analysis
Change Management
Cross-Cultural Communication
Leadership
Stakeholder Management
Data Visualization Tools
Enterprise Resource Planning (ERP) Systems
Reporting and Business Intelligence Tools

Facilitate integration of financial plans and reporting with broader corporate finance functions such as treasury, tax, and accounting.	55%	2.27%	$131K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: Analyze and reconcile data across FP&A, treasury, tax, and accounting systems to ensure consistency.
Project Manager Agent (Planner)	Prompt: Manage tasks and timelines for cross-functional data integration activities.
Facilitator Agent (Teams)	Prompt: Capture integration meeting notes, alignment points, and action items to ensure smooth collaboration.
Configured Workflow
Copilot Studio Custom Agents	Automates workflows and data synchronization processes between FP&A and other corporate finance systems securing seamless integration.
Copilot Analyst Agent	Validates and analyzes integrated data to ensure consistency and flags discrepancies across functions.
Facilitator Agent (Teams)	Records alignment meetings and tracks follow-up actions to maintain cross-functional coordination.
Copilot Agent
Conversational Design Step	Collect integration scope, data exchange formats, and synchronization frequency preferences from users.
Tools/Data Integration Step	Connect to internal APIs and integration platforms managing FP&A, treasury, tax, and accounting systems.
AI Processing/Output Format Step	Automate data synchronization workflows and provide reconciliation alerts with AI-assisted exception handling.

Skills

General
Human
Technology

Financial Analysis
Corporate Finance Knowledge
Financial Reporting
Cross-Functional Collaboration
Communication Skills
Problem Solving
Enterprise Resource Planning (ERP) Systems
Financial Planning Software
Data Integration Tools

Identify and mitigate financial risks through scenario analysis and stress testing of forecasts and budgets.	60%	2.27%	$143K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: Run stress testing and sensitivity analyses on budgets and forecasts to identify potential financial risks.
Copilot Writing Coach	Prompt: Prepare clear risk assessment reports with mitigation recommendations for management review.
Project Manager Agent (Planner)	Prompt: Organize and track risk mitigation tasks and progress across FP&A and risk management teams.
Configured Workflow
Copilot Analyst Agent	Performs automated stress testing and sensitivity analysis generating risk metrics and mitigation options.
Copilot Writing Coach	Drafts clear reports and risk commentary for stakeholders to support informed decision-making.
Copilot Visual Creator	Visualizes risk scenarios and stress test outcomes to facilitate understanding and planning.
Copilot Agent
Conversational Design Step	Guide users to specify risk factors, stress test scenarios, and impact thresholds interactively.
Tools/Data Integration Step	Access internal forecast data, financial models, and historical risk event records within Microsoft Fabric and Power BI.
AI Processing/Output Format Step	Apply AI-based risk simulations and sensitivity analyses to generate mitigation recommendations and scenario reports.

Skills

General
Human
Technology

Financial Risk Assessment
Scenario Analysis
Stress Testing
Critical Thinking
Attention to Detail
Communication Skills
Data Analysis Tools
Financial Modeling Software
Spreadsheet Proficiency

Continuously review and improve FP&A methodologies to enhance forecasting accuracy and operational responsiveness.	45%	2.27%	$107K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: Analyze forecasting outcomes and operational KPIs to identify areas for methodology improvement.
Copilot Researcher Agent	Prompt: Research industry best practices and emerging trends in FP&A for potential adoption.
Copilot Writing Coach	Prompt: Draft documentation and proposals outlining recommended methodology enhancements.
Configured Workflow
Copilot Analyst Agent	Analyzes historic methodologies and performance benchmarks to identify areas for improvement and optimization.
Copilot Idea Coach	Facilitates ideation sessions and clusters improvement ideas to accelerate innovation in FP&A processes.
Copilot Writing Coach	Synthesizes findings and proposed methodology updates into clear, actionable improvement plans.
Copilot Agent
Conversational Design Step	Solicit feedback on current methodologies, pain points, and desired improvements via structured inquiry.
Tools/Data Integration Step	Analyze historical forecasting data and operational KPIs stored in Power BI and Microsoft Fabric systems.
AI Processing/Output Format Step	Leverage AI to benchmark performance, recommend process optimizations, and model potential impact scenarios.

Skills

General
Human
Technology

Financial Modeling
Data Analysis
Performance Measurement
Critical Thinking
Collaboration
Adaptability
Statistical Analysis Software
Business Intelligence Tools
Spreadsheet Software

Represent the FP&A function in strategic finance initiatives and corporate projects to influence organizational outcomes.	20%	0.76%	$16K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: Provide data-driven insights and scenario analyses to support strategic finance discussions and initiatives.
Copilot Writing Coach	Prompt: Draft concise briefing notes and presentations that communicate FP&A perspectives effectively.
Facilitator Agent (Teams)	Prompt: Capture meeting summaries and decision points during cross-functional strategic projects.
Configured Workflow
Copilot Analyst Agent	Provides data-driven insights and scenario analysis to support FP&A’s influence in strategic projects.
Copilot Writing Coach	Assists in creating persuasive reports and communications to articulate FP&A’s value and recommendations.
Facilitator Agent (Teams)	Captures discussions and decisions during project meetings to ensure FP&A’s contributions are documented and actioned.
Copilot Agent
Conversational Design Step	Capture initiative objectives, roles, and decision criteria through targeted dialogue with the FP&A representative.
Tools/Data Integration Step	Access strategic finance data, project tracking tools, and collaborative platforms like Microsoft Teams and SharePoint.
AI Processing/Output Format Step	Provide AI-augmented analytics and visualization to support FP&A insights and strategic recommendations.

Skills

General
Human
Technology

Financial Analysis
Strategic Thinking
Project Management
Communication Skills
Influence and Persuasion
Collaboration
Data Analysis Tools
Enterprise Financial Systems
Reporting and Visualization Software

Skills

General

Financial Modeling
Budgeting and Forecasting
Data Analysis
Financial Analysis
Critical Thinking
Business Acumen
Financial Reporting
Financial Consolidation
Accounting Principles
Financial Reporting and Analysis
Knowledge of Accounting Principles
Process Management
Forecasting and Budgeting
Strategic Thinking
Financial Data Analysis
Process Improvement
Systems Integration
Financial Regulatory Knowledge
Internal Controls Assessment
Risk Management
Industry Knowledge
Macroeconomic Analysis
Quality Control
KPI Development
Investment Appraisal Techniques
Scenario Planning
Process Standardization
Change Management
Corporate Finance Knowledge
Financial Risk Assessment
Scenario Analysis
Stress Testing
Performance Measurement

Human

Attention to Detail
Communication Skills
Collaboration
Problem Solving
Time Management
Collaboration and Teamwork
Active Listening
Influencing and Persuasion
Effective Communication
Project Management
Facilitation Skills
Leadership
Collaborative Problem Solving
Coaching and Mentoring
Communication
Storytelling with Data
Stakeholder Communication
Cross-Cultural Communication
Stakeholder Management
Cross-Functional Collaboration
Adaptability
Influence and Persuasion

Technology

Spreadsheet Software
Enterprise Resource Planning (ERP) Systems
Business Intelligence Tools
Spreadsheet Proficiency
Financial Reporting Systems
Data Visualization
Financial Planning Systems
Data Visualization Tools
Business Intelligence (BI) Tools
Financial Close Software Tools
Spreadsheet and Data Analysis Software
Financial Modeling Tools
Data Visualization Software
Data Analysis Tools
Database Management
Scripting or Automation Languages
Compliance Management Software
Financial Reporting Tools
Presentation Software
Collaboration Platforms
Financial Modeling Software
Market Research Platforms
Financial Planning Software Proficiency
Data Analysis and Visualization Tools
Presentation Design
SQL Querying
Spreadsheet Modeling
Reporting and Business Intelligence Tools
Financial Planning Software
Data Integration Tools
Statistical Analysis Software
Enterprise Financial Systems
Reporting and Visualization Software

Credit Analyst

Grade:: L2
Headcount:: 100
Band:: $58,000

Work Intelligence™

Your organization is now equipped with Work Intelligence™— a live layer of data that quantifies opportunity across roles, tasks, and teams

Metric	What It Tells You
AI Potential Index (AIPI)	57.45% of total work is ready for automation
Annual Salary Exposure	$5,800,000 across analyzed roles
Total Potential Savings	$3,332,361 unlocked by automating tasks
Operational Efficiency Index (OEI)	33.48% potential impact on overall operational efficiency
Velocity of Output (VOI)	20.40% increase in delivery speed
Capacity Increase from Task Consolidation (CITC)	7.55% efficiency gains from reducing task overlap and streamlining duplicated tasks
Time to Benefit Realization (TBR)	9.1 months until Benefits visible after initial deployment

Tasks

Evaluate credit applications by analyzing financial statements, credit reports, and other relevant data to determine creditworthiness and loan eligibility	60%	30.86%	$1.07M

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: analyze these financial statements and credit reports to generate creditworthiness scores, trends, and insights for loan eligibility decisions.
Copilot Researcher Agent	Prompt: summarize relevant market and credit risk trends from internal and external data sources to support credit decision-making.
Copilot Writing Coach	Prompt: improve clarity and professionalism of credit evaluation summaries and approval notes based on data analysis findings.
Configured Workflow
Copilot Analyst Agent	Automatically ingests and analyzes structured and unstructured financial data from internal and external sources to assess creditworthiness.
Azure AI Search	Provides retrieval augmented generation to ground credit evaluation insights with enterprise data and document repositories.
Copilot Writing Coach	Generates clear and concise creditworthiness narrative summaries and reports for underwriting decisions.
Copilot Agent
Conversational Design Step	Guide users through uploading and submitting financial documents and credit reports, clarifying missing data or discrepancies interactively.
Tools/Data Integration Step	Integrate with Microsoft Fabric data sources, credit bureau APIs, and internal loan application databases via Copilot Studio agents.
AI Processing/Output Format Step	Use NLP to parse documents and predictive analytics models to generate creditworthiness scores and eligibility recommendations.

Skills

General
Human
Technology

Financial Analysis
Risk Assessment
Credit Evaluation
Attention to Detail
Judgment and Decision Making
Communication Skills
Financial Software Proficiency
Credit Scoring Systems
Document Management Systems

Prepare and document loan approval recommendations including terms and conditions based on credit risk assessment	45%	12.35%	$322K

Take Action

Out-of-the-Box
Copilot Writing Coach	Prompt: draft loan approval recommendations including tailored terms and conditions based on credit risk assessments, improving tone and compliance.
Copilot Analyst Agent	Prompt: generate data-driven insights and visual summaries from credit risk assessments to embed in loan proposal documents.
Copilot Visual Creator	Prompt: create clear, professional visual presentations of loan terms and risk summaries for approval documentation.
Configured Workflow
Copilot Analyst Agent	Generates data-driven insights and personalized loan terms based on risk profiles derived from credit analytics.
Copilot Writing Coach	Drafts professional, structured loan approval documents and recommendation texts tailored to stakeholders.
Copilot Visual Creator	Creates visual presentations and summary diagrams for loan terms to enhance clarity in approval documentation.
Copilot Agent
Conversational Design Step	Interactively collect key loan details and risk factors from the user and confirm approval parameters before document drafting.
Tools/Data Integration Step	Leverage Microsoft 365 Word and SharePoint templates integrated via Copilot Studio for document generation and storage.
AI Processing/Output Format Step	Automatically generate tailored loan approval recommendations and contract drafts using AI text generation aligned with assessed risk profiles.

Skills

General
Human
Technology

Credit Risk Analysis
Financial Statement Analysis
Loan Documentation and Compliance
Attention to Detail
Effective Communication
Decision-Making
Loan Origination Systems
Credit Risk Modeling Software
Document Management Systems

Process loan applications efficiently, ensuring accuracy and compliance with internal policies and external regulations	70%	30.86%	$1.25M

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: validate and identify inconsistencies or missing information in loan application data to improve accuracy and speed processing.
Knowledge Agent (SharePoint)	Prompt: retrieve and confirm relevant policy and compliance documents to verify loan application adherence to internal and regulatory rules.
Facilitator Agent (Teams)	Prompt: summarize loan processing meetings and highlight action items to ensure timely resolution of compliance and accuracy issues.
Configured Workflow
Copilot Studio Custom Agents	Automates workflow steps including data extraction, validation, and routing from loan application documents.
Copilot Analyst Agent	Performs real-time data accuracy checks and highlights anomalies against compliance criteria.
Knowledge Agent (SharePoint)	Provides instant access to relevant internal policies and regulatory documentation to ensure processing adherence.
Copilot Agent
Conversational Design Step	Prompt users to submit complete application data and clarify policy-specific requirements during intake.
Tools/Data Integration Step	Connect Copilot Studio agents to internal loan processing systems, compliance rule engines, and document repositories.
AI Processing/Output Format Step	Use AI-driven data validation, automated compliance checks, and document parsing to speed processing and flag exceptions.

Skills

General
Human
Technology

Credit Risk Assessment
Regulatory Compliance
Attention to Detail
Analytical Thinking
Effective Communication
Time Management
Collaboration
Loan Origination Systems
Document Management Systems
Data Verification Tools

Monitor and review ongoing credit exposures and loan portfolio performance to identify early signs of credit deterioration	55%	3.70%	$118K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: analyze loan portfolio data to identify trends or anomalies indicating potential credit deterioration for early intervention.
Copilot Visual Creator	Prompt: generate visual dashboards and reports summarizing credit exposure risks and portfolio performance insights.
Facilitator Agent (Teams)	Prompt: capture and distribute meeting notes on portfolio reviews, including risk alerts and follow-up actions.
Configured Workflow
Copilot Analyst Agent	Continuously analyzes portfolio performance data and detects risk trends and anomalies for early warning signs.
Copilot Visual Creator	Generates visual risk dashboards and alert summaries to help users quickly assess credit exposure health.
Facilitator Agent (Teams)	Summarizes monitoring reviews and coordinates cross-team follow-ups and action items in meetings.
Copilot Agent
Conversational Design Step	Design prompts for users to specify monitoring parameters and review frequency for credit exposure alerts.
Tools/Data Integration Step	Integrate with Power BI dashboards, loan portfolio databases, and risk management systems via Copilot Studio.
AI Processing/Output Format Step	Apply AI anomaly detection models to identify risk trends and generate proactive alerts with explanatory narratives.

Skills

General
Human
Technology

Credit Risk Analysis
Financial Statement Analysis
Portfolio Management
Attention to Detail
Critical Thinking
Communication Skills
Data Analysis
Credit Risk Management Systems
Reporting Tools

Ensure full compliance with relevant regulatory requirements, internal credit policies, and risk management guidelines during underwriting and loan processing	50%	12.35%	$358K

Take Action

Out-of-the-Box
Knowledge Agent (SharePoint)	Prompt: surface and verify applicable regulatory guidelines, internal policies, and risk management content to ensure underwriting compliance.
Copilot Researcher Agent	Prompt: summarize recent regulatory updates and compliance best practices relevant to credit underwriting processes.
Facilitator Agent (Teams)	Prompt: generate compliance review meeting notes and action plans for addressing gaps or updates in credit policies.
Configured Workflow
Knowledge Agent (SharePoint)	Maintains an up-to-date repository of policies and regulatory content to automatically ground compliance checks.
Copilot Studio Custom Agents	Automates rule-based validation and document verification steps against known compliance criteria during underwriting.
Copilot Analyst Agent	Generates compliance reports and flags potential non-compliant elements for user review.
Copilot Agent
Conversational Design Step	Use guided checklists and clarifying questions to confirm regulatory and policy compliance inputs from the user.
Tools/Data Integration Step	Connect to internal compliance document repositories and policy knowledge bases using Viva Topics and SharePoint Knowledge Agent.
AI Processing/Output Format Step	Run automated regulatory screening and policy rule validation engines to verify compliance and flag risks in underwriting workflows.

Skills

General
Human
Technology

Regulatory Knowledge
Credit Risk Assessment
Internal Policy Adherence
Attention to Detail
Critical Thinking
Communication Skills
Loan Management Systems
Compliance Monitoring Tools
Document Management Systems

Collaborate with sales, relationship managers, and clients to clarify lending requirements and provide updates on credit decisions	20%	3.70%	$43K

Take Action

Out-of-the-Box
Facilitator Agent (Teams)	Prompt: summarize discussion points and action items from collaboration meetings with sales and relationship managers on lending requirements.
Copilot Writing Coach	Prompt: draft clear, professional updates and responses to clients regarding credit decision status and next steps.
Community Agent (Viva Engage)	Prompt: assist in answering common queries and sharing relevant credit process knowledge in internal collaboration communities.
Configured Workflow
Facilitator Agent (Teams)	Captures meeting notes, action items, and status updates during collaboration sessions for clarity and follow-up.
Viva Engage Copilot	Drafts and refines internal community posts and updates to keep stakeholders informed on credit decision status.
Copilot Writing Coach	Generates clear, professional communications to clients and relationship managers regarding lending requirements.
Copilot Agent
Conversational Design Step	Facilitate natural language exchanges to capture updates, questions, or clarifications from stakeholders and clients.
Tools/Data Integration Step	Integrate MS Teams and Dynamics 365 CRM via Copilot Studio to access client data and communication histories.
AI Processing/Output Format Step	Generate automated status updates and recommended talking points personalized for each stakeholder’s context.

Skills

General
Human
Technology

Credit Risk Analysis
Financial Documentation Review
Regulatory Compliance Knowledge
Effective Communication
Collaboration
Client Relationship Management
Customer Relationship Management (CRM) Systems
Loan Origination Systems
Enterprise Communication Tools

Advise relationship managers and internal stakeholders on credit risk considerations and product suitability for client lending needs	15%	1.23%	$11K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: generate data-driven credit risk insights and product fit recommendations to support relationship managers’ advisory discussions.
Copilot Writing Coach	Prompt: create clear advisory communication and executive summaries tailored for internal stakeholders on risk considerations.
Copilot Researcher Agent	Prompt: compile research on market and product trends relevant to client credit needs to inform advisory guidance.
Configured Workflow
Copilot Analyst Agent	Generates data-driven risk scoring insights and product matching suggestions based on client profiles.
Copilot Researcher Agent	Summarizes market trends and best practices to inform advisory recommendations with supporting evidence.
Copilot Writing Coach	Drafts advisory notes and risk summaries adapted to internal stakeholder audiences.
Copilot Agent
Conversational Design Step	Prompt users to describe client profiles and credit situations to tailor advisory outputs.
Tools/Data Integration Step	Access credit risk scoring models and product databases through integrated analytics tools like Power BI and SAS APIs.
AI Processing/Output Format Step	Provide AI-generated risk insights, product matching suggestions, and summary recommendations for stakeholder decision support.

Skills

General
Human
Technology

Credit Risk Analysis
Product Knowledge
Financial Acumen
Communication Skills
Stakeholder Management
Critical Thinking
Credit Risk Management Systems
Loan Origination and Underwriting Software
Data Analysis Tools

Supervise and coach junior underwriting staff on credit policies, risk assessment techniques, and operational procedures	10%	0.00%	$0

Take Action

Out-of-the-Box
Copilot Learning Coach	Prompt: recommend individualized learning paths and training resources on credit policies and risk techniques for junior staff.
Knowledge Agent (SharePoint)	Prompt: curate and share updated credit policy documents and SOPs to support staff training and reference.
Facilitator Agent (Teams)	Prompt: generate coaching session summaries and track progress on junior staff development plans.
Configured Workflow
Copilot Learning Coach	Recommends tailored learning paths and resources to support junior staff onboarding and skill development.
Knowledge Agent (SharePoint)	Provides easy access to up-to-date credit policies, training materials, and SOPs for coaching purposes.
Viva Engage Copilot	Helps draft engaging communications and reminders to reinforce training and best practices.
Copilot Agent
Conversational Design Step	Use interactive Q&A and scenario-based prompts to facilitate training discussions and knowledge checks.
Tools/Data Integration Step	Leverage Viva Learning Copilot connected to curated learning content and policies within Microsoft 365.
AI Processing/Output Format Step	Generate personalized coaching feedback, progress summaries, and content recommendations for junior staff development.

Skills

General
Human
Technology

Credit Risk Analysis
Underwriting Policy Knowledge
Operational Procedure Expertise
Leadership
Coaching and Mentoring
Communication Skills
Credit Underwriting Systems
Document Management Systems

Lead process improvement initiatives aimed at accelerating loan processing times and improving data accuracy	30%	1.23%	$21K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: analyze loan processing workflows and identify bottlenecks, inefficiencies, and accuracy issues for improvement suggestions.
Facilitator Agent (Teams)	Prompt: document process improvement workshops and track action items with clear owner assignments.
Copilot Idea Coach	Prompt: generate and cluster innovative process optimization ideas based on current loan underwriting challenges.
Configured Workflow
Copilot Analyst Agent	Analyzes operational data to identify bottlenecks and process inefficiencies for targeted improvement.
Facilitator Agent (Teams)	Coordinates cross-functional meetings to review findings and action plans with stakeholders.
Copilot Idea Coach	Facilitates structured brainstorming and prioritization of automation and workflow enhancement ideas.
Copilot Agent
Conversational Design Step	Guide users to input process performance data, bottleneck areas, and improvement goals via structured prompts.
Tools/Data Integration Step	Connect with process mining and analytics platforms like Power BI and internal workflow data repositories.
AI Processing/Output Format Step	Use AI to analyze process data, identify bottlenecks, and recommend automation or workflow optimizations.

Skills

General
Human
Technology

Process Improvement
Data Analysis
Credit Underwriting Knowledge
Leadership
Communication Skills
Project Management
Workflow Automation Tools
Data Management Systems

Conduct periodic credit portfolio reviews and report trends, emerging risks, and exposure concentrations to senior management	50%	1.23%	$36K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: analyze portfolio data to identify risk trends, exposure concentrations, and emerging credit risks for management reporting.
Copilot Visual Creator	Prompt: generate visual dashboards and reports that clearly present portfolio performance and risk insights for senior leaders.
Copilot Writing Coach	Prompt: draft executive summary reports that communicate portfolio reviews and risk assessments effectively.
Configured Workflow
Copilot Analyst Agent	Synthesizes portfolio data to generate comprehensive risk trend analyses and exposure reports.
Copilot Visual Creator	Creates intuitive visual dashboards and presentations suitable for senior management dissemination.
Facilitator Agent (Teams)	Prepares meeting summaries and action items following portfolio review discussions.
Copilot Agent
Conversational Design Step	Prompt users to select reporting period, portfolios, and key focus areas for review summaries.
Tools/Data Integration Step	Integrate Power BI, SAS analytics platforms, and SharePoint content repositories for portfolio data access.
AI Processing/Output Format Step	Generate AI-driven reports, visual risk dashboards, and narrative summaries highlighting key portfolio insights.

Skills

General
Human
Technology

Credit Risk Analysis
Financial Statement Analysis
Regulatory Compliance Knowledge
Attention to Detail
Effective Communication
Critical Thinking
Data Analysis Tools Proficiency
Credit Risk Management Systems
Reporting and Dashboard Software

Manage escalations and exceptions arising from complex or borderline credit cases, ensuring appropriate approvals and documentation	25%	0.00%	$0

Take Action

Out-of-the-Box
Facilitator Agent (Teams)	Prompt: summarize escalation discussions and track resolution steps and approval status for complex credit cases.
Copilot Analyst Agent	Prompt: flag borderline credit cases in data reviews and provide risk analysis summaries to assist in decision-making.
Copilot Writing Coach	Prompt: draft communication for exception approvals and documentations with clarity and compliance alignment.
Configured Workflow
Copilot Studio Custom Agents	Automates triage and routing of escalated cases to appropriate human reviewers based on predefined rules.
Copilot Analyst Agent	Analyzes case data to prioritize critical exceptions and provide contextual summaries for decision-making.
Facilitator Agent (Teams)	Tracks escalation resolution progress and documents approvals within collaboration platforms.
Copilot Agent
Conversational Design Step	Use guided prompts to capture case details, escalation triggers, and required approval levels.
Tools/Data Integration Step	Connect to case management systems, Salesforce, and workflow tools via Copilot Studio agents.
AI Processing/Output Format Step	Automate triage by flagging cases, recommending routing, and preparing standardized documentation for review.

Skills

General
Human
Technology

Credit Risk Assessment
Regulatory Compliance
Documentation Management
Decision Making
Communication Skills
Conflict Resolution
Loan Management Systems
Document Management Systems
Workflow Automation Tools

Build and maintain strong relationships with external credit rating agencies, auditors, and regulatory bodies	5%	0.00%	$0

Take Action

Out-of-the-Box
Microsoft Outlook	Prompt: organize and schedule meetings efficiently with external stakeholders and automatically generate follow-up reminders.
Facilitator Agent (Teams)	Prompt: record meeting notes and action items from interactions with auditors and regulators for easy reference.
Copilot Writing Coach	Prompt: prepare professional correspondence drafts for engaging with external agencies ensuring clear and correct tone.
Configured Workflow
Facilitator Agent (Teams)	Schedules and coordinates meetings and communications with external stakeholders efficiently.
Viva Engage Copilot	Drafts and refines communication posts and summaries for external engagement updates.
Copilot Writing Coach	Enhances the clarity and professionalism of external correspondence and information sharing.
Copilot Agent
Conversational Design Step	Facilitate scheduling and communication tracking through natural language prompts to support relationship management.
Tools/Data Integration Step	Integrate Outlook calendars, email, and SharePoint shared contact content for managing interactions.
AI Processing/Output Format Step	Generate reminders, meeting summaries, and communication logs to support ongoing stakeholder engagement.

Skills

General
Human
Technology

Credit Risk Assessment
Regulatory Compliance Knowledge
Audit Processes Understanding
Communication Skills
Relationship Management
Negotiation Skills
Customer Relationship Management (CRM) Systems
Document Management Systems
Financial Reporting Tools

Review and update internal lending policies periodically to align with changing regulations, market conditions, and organizational risk tolerance	20%	0.00%	$0

Take Action

Out-of-the-Box
Copilot Researcher Agent	Prompt: summarize recent regulatory changes and relevant market insights to inform updates to lending policies.
Knowledge Agent (SharePoint)	Prompt: organize and update internal policy documents to reflect current compliance requirements and risk guidelines.
Copilot Writing Coach	Prompt: draft revised lending policy language ensuring clarity and regulatory compliance.
Configured Workflow
Copilot Researcher Agent	Performs open-ended research to identify regulatory changes and market trends affecting credit policies.
Knowledge Agent (SharePoint)	Manages and enriches internal policy documentation ensuring AI-generated policy updates are grounded in latest standards.
Copilot Writing Coach	Drafts policy revision documents and summaries tailored for executive review.
Copilot Agent
Conversational Design Step	Prompt users to specify policy areas and regulatory updates for review and revision recommendations.
Tools/Data Integration Step	Connect with policy repositories, compliance databases via SharePoint Knowledge Agent, and regulatory intelligence feeds.
AI Processing/Output Format Step	Use AI to summarize regulatory changes, generate policy update drafts, and highlight recommended revisions.

Skills

General
Human
Technology

Regulatory Compliance Knowledge
Risk Assessment and Management
Financial Analysis
Attention to Detail
Effective Communication
Collaboration
Document Management Systems
Regulatory Research Tools
Data Analysis Software

Coordinate cross-functional teams during loan syndication or complex credit transactions to ensure proper documentation and risk sharing	15%	0.00%	$0

Take Action

Out-of-the-Box
Facilitator Agent (Teams)	Prompt: capture and distribute meeting notes, decisions, and action items for cross-functional loan syndication teams.
Project Manager Agent (Planner)	Prompt: create and manage detailed plans with assigned tasks, dependencies, and deadlines for syndication coordination.
Copilot Writing Coach	Prompt: draft clear, coordinated communications and status updates for internal and external transaction stakeholders.
Configured Workflow
Facilitator Agent (Teams)	Manages meetings with agendas, notes, and tracked action items to keep complex transactions on track.
Copilot Studio Custom Agents	Automates document management workflows ensuring timely sharing and approval of syndication agreements.
Knowledge Agent (SharePoint)	Provides a centralized repository of syndication policies and legal documents for team reference.
Copilot Agent
Conversational Design Step	Use conversation-driven task assignment and status queries to manage coordination and follow-ups.
Tools/Data Integration Step	Integrate Teams, Planner Project Manager Agent, and SharePoint document libraries for workflow and collaboration management.
AI Processing/Output Format Step	Automate status reporting, document version tracking, and risk sharing summaries to facilitate team alignment.

Skills

General
Human
Technology

Credit Risk Assessment
Loan Syndication Process Knowledge
Documentation Management
Cross-functional Collaboration
Communication Skills
Negotiation Skills
Project Management
Enterprise Document Management Systems
Risk Management Software

Provide training and development sessions on credit underwriting standards and operational best practices across the lending organization	20%	0.00%	$0

Take Action

Out-of-the-Box
Copilot Learning Coach	Prompt: build personalized learning paths and recommend training content to enhance underwriting skills across the team.
Knowledge Agent (SharePoint)	Prompt: curate updated credit underwriting materials and best practice documentation for training sessions.
Facilitator Agent (Teams)	Prompt: record session outcomes, participant questions, and key learning points for continuous improvement of training.
Configured Workflow
Copilot Learning Coach	Recommends personalized learning paths and training content aligned with underwriting standards and best practices.
Viva Learning Copilot	Automates creation of structured training collections and learning journeys for employees across roles.
Viva Engage Copilot	Supports drafting engaging communications to promote training adoption and knowledge sharing.
Copilot Agent
Conversational Design Step	Engage learners through interactive prompts to assess knowledge gaps and personalize training journey paths.
Tools/Data Integration Step	Leverage Viva Learning Copilot and SharePoint content hubs to deliver and manage training materials.
AI Processing/Output Format Step	Generate adaptive learning recommendations, session summaries, and progress tracking reports for trainers.

Skills

General
Human
Technology

Credit Underwriting Expertise
Training and Development
Operational Best Practices Knowledge
Communication Skills
Presentation Skills
Interpersonal Skills
Learning Management Systems (LMS)
Credit Risk Software
Presentation Software

Develop strategic initiatives to optimize credit portfolio mix and growth aligned with organizational business goals	25%	0.00%	$0

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: analyze portfolio performance and market data to identify growth opportunities and optimization strategies.
Copilot Researcher Agent	Prompt: research competitive market benchmarks and emerging trends relevant to credit portfolio strategy development.
Copilot Visual Creator	Prompt: generate presentation visuals and scenario models to communicate portfolio strategy concepts effectively.
Configured Workflow
Copilot Analyst Agent	Generates advanced analytics and scenario insights to support portfolio optimization strategies.
Copilot Researcher Agent	Summarizes industry trends, competitor moves, and best practices to inform strategic decisions.
Copilot Visual Creator	Creates impactful visual presentations and dashboards for strategy planning sessions.
Copilot Agent
Conversational Design Step	Prompt users to provide strategic objectives and key metrics to model various portfolio scenarios.
Tools/Data Integration Step	Integrate with Tableau, Power BI, and SAS analytics to access portfolio and market data for analysis.
AI Processing/Output Format Step	Apply predictive analytics and scenario modeling AI to generate strategy recommendations and risk/return forecasts.

Skills

General
Human
Technology

Credit Risk Analysis
Financial Modeling
Portfolio Management
Strategic Planning
Data Analysis
Communication
Leadership
Decision Making
Risk Management Technology
Data Analytics Platforms
Credit Portfolio Management Systems
Business Intelligence Tools

Participate in credit risk committees and lending strategy forums to contribute insights on underwriting standards and portfolio risk management	15%	0.00%	$0

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: prepare data insights and risk analysis summaries for credit risk committee review and discussion.
Copilot Writing Coach	Prompt: draft clear, concise committee reports and presentations related to portfolio risk and underwriting standards.
Facilitator Agent (Teams)	Prompt: produce meeting minutes documenting decisions, action items, and follow-ups from risk committee forums.
Configured Workflow
Copilot Analyst Agent	Prepares data-driven insights, risk trend analysis, and recommendations for committee discussions.
Copilot Visual Creator	Generates visual summaries and dashboards to clearly convey underwriting and risk findings.
Facilitator Agent (Teams)	Documents committee proceedings, decisions, and follow-up actions to ensure accountability.
Copilot Agent
Conversational Design Step	Collect discussion topics and questions interactively to prepare relevant insights for committee meetings.
Tools/Data Integration Step	Access Power BI and Tableau dashboards plus SharePoint knowledge hubs for committee briefing materials.
AI Processing/Output Format Step	Generate data-driven dashboard summaries and insight briefs tailored to underwriting and risk management focus.

Skills

General
Human
Technology

Credit Risk Analysis
Underwriting Standards Knowledge
Portfolio Risk Management
Critical Thinking
Effective Communication
Collaboration
Financial Modeling Tools
Credit Risk Management Systems
Data Visualization Software

Perform detailed scenario analyses and stress testing on credit portfolio to assess vulnerability under adverse economic conditions	50%	0.00%	$0

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: run scenario and stress test analyses on portfolio data to model potential vulnerabilities and loss exposures.
Copilot Visual Creator	Prompt: create visuals and dashboards that clearly represent stress test results for internal review and reporting.
Copilot Writing Coach	Prompt: draft comprehensive stress testing reports that summarize findings, risk impacts, and mitigation recommendations.
Configured Workflow
Copilot Analyst Agent	Automates scenario generation, model calibration, and risk prediction to enhance stress testing accuracy.
Copilot Visual Creator	Visualizes stress test outcomes and vulnerability analyses for stakeholder review.
Facilitator Agent (Teams)	Organizes review sessions and tracks action plans from stress testing outcomes.
Copilot Agent
Conversational Design Step	Lead users through specifying stress test parameters and scenarios with clarifying prompts.
Tools/Data Integration Step	Integrate Moody’s Analytics, SAS, and internal portfolio systems data accessible via Copilot Studio agents.
AI Processing/Output Format Step	Execute AI-enhanced scenario modeling and risk calibration to produce stress test results and actionable insights.

Skills

General
Human
Technology

Credit Risk Analysis
Financial Modelling
Stress Testing Methodologies
Data Analysis and Interpretation
Attention to Detail
Critical Thinking
Effective Communication
Statistical Software Proficiency
Spreadsheet and Data Visualization Tools
Credit Risk Management Systems

Ensure timely and accurate reporting of loan pipeline status, underwriting decisions, and risk exposures to senior management	65%	1.23%	$46K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: aggregate and analyze loan pipeline and underwriting data to produce up-to-date risk and status reports.
Copilot Visual Creator	Prompt: design presentation-ready dashboards and visual summaries for senior management reporting.
Facilitator Agent (Teams)	Prompt: capture reporting review meetings’ notes and assign follow-up actions to ensure reporting accuracy.
Configured Workflow
Copilot Analyst Agent	Aggregates and synthesizes real-time loan pipeline and underwriting data for reporting purposes.
Copilot Visual Creator	Generates management-ready dashboards and visual reports illustrating credit risk and pipeline status.
Facilitator Agent (Teams)	Automates meeting summaries and action item tracking related to loan reporting reviews.
Copilot Agent
Conversational Design Step	Prompt for reporting period, data scope, and preferred delivery formats interactively.
Tools/Data Integration Step	Leverage Power BI, Tableau, and SharePoint integrated reports for real-time data access through Copilot Studio.
AI Processing/Output Format Step	Automate generation of visual dashboards, summary narratives, and risk exposure alerts for senior management.

Skills

General
Human
Technology

Credit Risk Assessment
Financial Reporting
Data Analysis
Effective Communication
Attention to Detail
Time Management
Loan Management Systems
Business Intelligence and Reporting Tools
Enterprise Risk Management Software

Drive adoption of digital lending solutions and automation tools to enhance credit decision speed and accuracy	70%	1.23%	$50K

Take Action

Out-of-the-Box
Copilot Idea Coach	Prompt: generate and prioritize ideas to accelerate digital adoption and integrate AI-driven lending automation tools.
Facilitator Agent (Teams)	Prompt: document planning and review meetings focused on digital transformation initiatives for lending processes.
Copilot Writing Coach	Prompt: draft communication and training materials promoting digital lending tools and best practices for team adoption.
Configured Workflow
Copilot Analyst Agent	Provides insights on current lending processes to identify opportunities where AI automation can be implemented.
Facilitator Agent (Teams)	Coordinates cross-team collaboration and change management activities for digital lending adoption.
Copilot Idea Coach	Generates, refines, and prioritizes ideas for integrating AI-powered automation tools across lending workflows.
Copilot Agent
Conversational Design Step	Use discovery questions and readiness assessments to identify user requirements and adoption barriers.
Tools/Data Integration Step	Integrate natively with existing digital lending platforms, RPA tools, and AI-powered credit scoring models via Copilot Studio.
AI Processing/Output Format Step	Provide AI-driven onboarding guidance, performance tracking, and ROI analysis to encourage usage and continuous improvement.

Skills

General
Human
Technology

Credit Risk Assessment
Process Improvement
Change Management
Communication
Collaboration
Leadership
Digital Lending Platforms
Automation Tools
Data Analytics

Skills

General

Financial Analysis
Risk Assessment
Credit Evaluation
Credit Risk Analysis
Financial Statement Analysis
Loan Documentation and Compliance
Credit Risk Assessment
Regulatory Compliance
Analytical Thinking
Portfolio Management
Regulatory Knowledge
Internal Policy Adherence
Financial Documentation Review
Regulatory Compliance Knowledge
Product Knowledge
Financial Acumen
Underwriting Policy Knowledge
Operational Procedure Expertise
Process Improvement
Credit Underwriting Knowledge
Documentation Management
Audit Processes Understanding
Risk Assessment and Management
Loan Syndication Process Knowledge
Credit Underwriting Expertise
Training and Development
Operational Best Practices Knowledge
Financial Modeling
Strategic Planning
Underwriting Standards Knowledge
Portfolio Risk Management
Financial Modelling
Stress Testing Methodologies
Data Analysis and Interpretation
Financial Reporting
Change Management

Human

Attention to Detail
Judgment and Decision Making
Communication Skills
Effective Communication
Decision-Making
Time Management
Collaboration
Critical Thinking
Client Relationship Management
Stakeholder Management
Leadership
Coaching and Mentoring
Decision Making
Conflict Resolution
Relationship Management
Negotiation Skills
Cross-functional Collaboration
Presentation Skills
Interpersonal Skills
Communication

Technology

Financial Software Proficiency
Credit Scoring Systems
Document Management Systems
Loan Origination Systems
Credit Risk Modeling Software
Data Verification Tools
Data Analysis
Credit Risk Management Systems
Reporting Tools
Loan Management Systems
Compliance Monitoring Tools
Customer Relationship Management (CRM) Systems
Enterprise Communication Tools
Loan Origination and Underwriting Software
Data Analysis Tools
Credit Underwriting Systems
Project Management
Workflow Automation Tools
Data Management Systems
Data Analysis Tools Proficiency
Reporting and Dashboard Software
Financial Reporting Tools
Regulatory Research Tools
Data Analysis Software
Enterprise Document Management Systems
Risk Management Software
Learning Management Systems (LMS)
Credit Risk Software
Presentation Software
Risk Management Technology
Data Analytics Platforms
Credit Portfolio Management Systems
Business Intelligence Tools
Financial Modeling Tools
Data Visualization Software
Statistical Software Proficiency
Spreadsheet and Data Visualization Tools
Business Intelligence and Reporting Tools
Enterprise Risk Management Software
Digital Lending Platforms
Automation Tools
Data Analytics

Finance AI Impact Analysis Work. Reinvented: What Your Data Tells You

Fraud Operations Analyst

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Contact Center Associate

Work Intelligence™

Your organization is now equipped with Work Intelligence™— a live layer of data that quantifies opportunity across roles, tasks, and teams

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Skills

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Skills

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Skills

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Skills

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Skills

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Skills

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Skills

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Skills

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Skills

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Skills

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Skills

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Skills

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Skills

Finance AI Impact Analysis

Work. Reinvented: What Your Data Tells You