Insurance AI Impact Analysis

Work. Reinvented: What Your Data Tells You

To reinvent your workforce and embrace AI, these are the key steps to take—and here’s what your data reveals about your jobs and work:

See your jobs and work broken down into tasks to understand what is actually being done.
Identify where AI can drive value based on maturity, ROI, and applicability.
Determine the right AI solution for each task: out-of-the-box, configuration, or design and build.
Understand the workforce impact so you can plan and lead responsible transformation.

Click to see all roles:

Underwriter Assistant

Grade:: L2
Headcount:: 100
Band:: $52,000

Work Intelligence™

Your organization is now equipped with Work Intelligence™— a live layer of data that quantifies opportunity across roles, tasks, and teams

Metric	What It Tells You
AI Potential Index (AIPI)	63.73% of total work is ready for automation
Annual Salary Exposure	$5,200,000 across analyzed roles
Total Potential Savings	$3,313,700 unlocked by automating tasks
Operational Efficiency Index (OEI)	40.15% potential impact on overall operational efficiency
Velocity of Output (VOI)	25.25% increase in delivery speed
Capacity Increase from Task Consolidation (CITC)	10.85% efficiency gains from reducing task overlap and streamlining duplicated tasks
Time to Benefit Realization (TBR)	10.7 months until Benefits visible after initial deployment

Tasks

Underwrite new business policies by assessing risks and recommending appropriate terms and pricing	65%	19.53%	$660K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: please analyze the latest risk data and generate insights comparing risk factors and pricing recommendations for this new policy application.
Copilot Researcher Agent	Prompt: please summarize current market trends and underwriting guidelines relevant to this type of policy to inform risk assessment.
Copilot Writing Coach	Prompt: please draft a clear underwriting recommendation memo including risk evaluation and pricing rationale for this policy.
Configured Workflow
Copilot Analyst Agent	Ingests and analyzes data to produce risk assessment insights and pricing recommendations for new policies.
Azure AI Search	Enables retrieval of relevant underwriting guidelines and historical cases to ground assessment decisions securely.
Copilot Writing Coach	Drafts and refines underwriting rationale and policy terms communications based on AI-generated insights.
Copilot Agent
Conversational Design Step	Guide users through risk data inputs, clarify policy specifics, and confirm underwriting criteria before recommendation.
Tools/Data Integration Step	Integrate underwriting guideline databases, historical risk data sources, and predictive pricing models via Copilot Studio workflows.
AI Processing/Output Format Step	Apply AI-driven risk assessment and pricing analytics to generate recommended terms, pricing options, and risk scores.

Skills

General
Human
Technology

Risk Assessment
Insurance Product Knowledge
Pricing and Rate Setting
Regulatory Compliance
Analytical Thinking
Attention to Detail
Communication Skills
Decision Making
Negotiation Skills
Collaboration
Underwriting Software
Data Analysis Tools
Document Management Systems

Process policy renewals and mid-term adjustments accurately within authority limits	75%	19.53%	$762K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: please review policy data and highlight any changes in risk profile or pricing needed for this renewal or mid-term adjustment.
Facilitator Agent (Teams)	Prompt: please capture and summarize key action items and decisions during renewal process meetings with stakeholders.
Copilot Writing Coach	Prompt: please draft renewal notices and adjustment communications ensuring clarity and professional tone for clients.
Configured Workflow
Copilot Studio Custom Agents	Automates workflows for mid-term adjustments and renewal processing within defined authority limits.
Copilot Analyst Agent	Analyzes updated risk profiles and highlights necessary policy modification triggers for approvals.
Project Manager Agent (Planner)	Tracks renewal schedules and task dependencies to ensure timely and compliant processing.
Copilot Agent
Conversational Design Step	Collect policy details, requested changes, and renewal conditions interactively to verify processing intent and authority scope.
Tools/Data Integration Step	Connect to policy management systems, rule-based workflow engines, and risk profile change detection services.
AI Processing/Output Format Step	Automatically validate adjustments against rules, update policies, and flag exceptions requiring human intervention.

Skills

General
Human
Technology

Risk Assessment
Policy Knowledge
Regulatory Compliance
Attention to Detail
Time Management
Effective Communication
Underwriting Software Proficiency
Document Management Systems
Data Analysis Tools

Evaluate risks related to property damage and legal liabilities associated with customers	55%	7.81%	$223K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: please analyze past claims and loss data for property damage and liability trends relevant to this customer profile.
Copilot Researcher Agent	Prompt: please summarize legal and regulatory requirements impacting liability assessment for this insurance coverage.
Copilot Writing Coach	Prompt: please prepare a risk evaluation report outlining property damage and liability exposures in clear terms.
Configured Workflow
Copilot Analyst Agent	Processes historical loss and liability data to highlight key risk exposures.
Azure AI Search	Provides quick access to regulatory and compliance documents to align risk evaluations.
Copilot Researcher Agent	Summarizes market trends and best practices around property and liability risk for underwriting guidance.
Copilot Agent
Conversational Design Step	Query users about customer, property, and incident details to gather necessary information for risk evaluation.
Tools/Data Integration Step	Access historical loss databases, liability exposure records, and compliance audit tools integrated through Copilot Studio.
AI Processing/Output Format Step	Use AI models to analyze data, generate risk profiles, and highlight compliance concerns with detailed rationale.

Skills

General
Human
Technology

Risk Assessment
Insurance Policy Knowledge
Regulatory Compliance
Analytical Thinking
Attention to Detail
Effective Communication
Critical Thinking
Collaboration
Data Analysis Tools
Underwriting Software
Geospatial Information Systems (GIS)

Decide on whether to insure risks, including setting pricing and terms of insurance policies	60%	2.34%	$73K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: please generate pricing scenarios and terms recommendations based on underwriting data and market benchmarks.
Copilot Researcher Agent	Prompt: please research competitor pricing and policy terms to support decision-making on this insurance risk.
Copilot Writing Coach	Prompt: please draft a clear rationale and summary for the decision to accept or decline the risk with terms offered.
Configured Workflow
Copilot Analyst Agent	Delivers predictive pricing analytics and risk scoring to guide insurance decisions.
Copilot Researcher Agent	Conducts market and competitor policy analysis to benchmark recommended terms.
Copilot Writing Coach	Generates clear documentation of pricing decisions and policy terms for internal and external communication.
Copilot Agent
Conversational Design Step	Prompt underwriters to input risk parameters and customer details to frame decision context and pricing preferences.
Tools/Data Integration Step	Integrate market data analytics, pricing engine APIs, and underwriting decision support models.
AI Processing/Output Format Step	Generate pricing proposals, coverage terms, and underwriting decisions with AI explanations supporting human review.

Skills

General
Human
Technology

Risk Assessment
Insurance Product Knowledge
Pricing and Rating Techniques
Regulatory Compliance
Analytical Thinking
Decision Making
Attention to Detail
Communication Skills
Customer Orientation
Underwriting Management Systems
Data Analysis Tools
Document Management Systems

Manage core underwriting activities including new business, renewals, and mid-term adjustments	50%	2.34%	$61K

Take Action

Out-of-the-Box
Project Manager Agent (Planner)	Prompt: please create and update a task plan to prioritize underwriting workflows and monitor completion deadlines.
Facilitator Agent (Teams)	Prompt: please capture and distribute meeting notes and action items to track underwriting team progress.
Copilot Analyst Agent	Prompt: please provide insights on underwriting throughput and backlog trends to identify bottlenecks.
Configured Workflow
Project Manager Agent (Planner)	Creates and manages structured plans and task lists for underwriting workflows.
Copilot Studio Custom Agents	Automates routine approvals and data entry across new business, renewals, and mid-term processes.
Facilitator Agent (Teams)	Generates meeting notes and action items to coordinate cross-functional underwriting activities.
Copilot Agent
Conversational Design Step	Facilitate user input on workload status and priorities to help organize and manage underwriting tasks effectively.
Tools/Data Integration Step	Connect to task and workflow management platforms, policy lifecycle data, and performance tracking dashboards.
AI Processing/Output Format Step	Prioritize tasks, monitor service levels, and provide alerts on bottlenecks or delays using AI-driven workload optimization.

Skills

General
Human
Technology

Risk Assessment
Insurance Policy Knowledge
Regulatory Compliance
Decision-Making
Communication
Attention to Detail
Underwriting Management Systems
Data Analysis Tools
Document Management Systems

Develop and maintain strong relationships with brokers to support business acquisition and retention	20%	2.34%	$24K

Take Action

Out-of-the-Box
Copilot Writing Coach	Prompt: please draft personalized, professional emails and follow-up messages to nurture broker relationships.
Viva Engage Copilot	Prompt: please help create engaging community posts to share updates and foster broker engagement in Viva Engage.
Facilitator Agent (Teams)	Prompt: please prepare agendas and summarize discussions for broker-related virtual meetings.
Configured Workflow
Copilot Analyst Agent	Analyzes broker engagement data to identify opportunities to tailor communications and services.
Viva Engage Copilot	Assists in drafting personalized community posts and messages to maintain broker engagement.
Copilot Writing Coach	Refines broker correspondence to ensure clarity and professionalism.
Copilot Agent
Conversational Design Step	Prompt users to capture meeting notes, broker concerns, and follow-up actions to structure relationship management touchpoints.
Tools/Data Integration Step	Integrate CRM systems with AI-driven broker insight modules and communication tracking tools.
AI Processing/Output Format Step	Generate personalized communication suggestions and highlight broker relationship risks or opportunities using AI insights.

Skills

General
Human
Technology

Insurance Product Knowledge
Risk Assessment
Negotiation Skills
Relationship Building
Effective Communication
Customer Relationship Management (CRM) Systems
Data Analysis Tools

Provide excellent customer service by responding to customer queries within agreed service standards	55%	7.81%	$223K

Take Action

Out-of-the-Box
Copilot Writing Coach	Prompt: please generate clear, empathetic email replies to typical customer queries maintaining service standards.
Community Agent (Viva Engage)	Prompt: please provide timely responses and helpful resources in customer support community forums.
Facilitator Agent (Teams)	Prompt: please summarize key points and follow-up actions from customer service team meetings.
Configured Workflow
Copilot Studio Custom Agents	Automates first-level customer query handling via conversational AI workflows.
Copilot Analyst Agent	Analyzes customer data and sentiment to prioritize and escalate complex cases.
Copilot Writing Coach	Drafts clear and empathetic responses to customer inquiries for agent review.
Copilot Agent
Conversational Design Step	Design agent dialog to collect query specifics, clarify issue types, and suggest escalation where needed.
Tools/Data Integration Step	Leverage AI virtual assistant platforms integrated with customer service records and knowledge bases.
AI Processing/Output Format Step	Use AI chatbots for first-level response, apply sentiment analysis to prioritize complex cases, and summarize interactions.

Skills

General
Human
Technology

Customer Service Expertise
Insurance Product Knowledge
Regulatory and Compliance Awareness
Effective Communication
Empathy
Time Management
Customer Relationship Management (CRM) System Usage
Communication Channels Proficiency

Take referrals from other underwriters and act within assigned authority levels to negotiate terms	40%	0.78%	$16K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: please analyze referred cases and provide risk scoring and suggested negotiation parameters based on policy rules.
Copilot Writing Coach	Prompt: please draft negotiation emails or memos that clearly state authority limits and recommended amendments.
Facilitator Agent (Teams)	Prompt: please capture negotiation discussion notes and next steps during referral case team meetings.
Configured Workflow
Copilot Analyst Agent	Review referral cases and provide AI-driven risk and pricing recommendations.
Copilot Writing Coach	Draft communication templates for negotiation and referral responses.
Facilitator Agent (Teams)	Organizes collaboration meetings to discuss referrals and decisions.
Copilot Agent
Conversational Design Step	Gather referral case details, negotiation boundaries, and underwriter authority scope through structured dialog.
Tools/Data Integration Step	Connect to decision support systems, referral tracking logs, and underwriting authority rules.
AI Processing/Output Format Step	Provide AI-generated negotiation recommendations and flag cases requiring final human decision-making.

Skills

General
Human
Technology

Risk Assessment
Negotiation
Knowledge of Insurance Policies and Coverage
Decision-Making within Authority Levels
Interpersonal Communication
Insurance Underwriting Software Proficiency

Arrange and attend face-to-face meetings with brokers to discuss cases and negotiate terms	10%	0.78%	$4K

Take Action

Out-of-the-Box
Facilitator Agent (Teams)	Prompt: please schedule meetings, create agendas, and summarize discussion points and action items.
Copilot Writing Coach	Prompt: please draft pre-meeting briefing notes and post-meeting communications to brokers.
Viva Engage Copilot	Prompt: please help prepare public community updates or FAQs regarding recent broker negotiations.
Configured Workflow
Project Manager Agent (Planner)	Schedules meetings and manages agenda creation and follow-up tasks.
Copilot Researcher Agent	Prepares briefing documents summarizing case data and negotiation points.
Facilitator Agent (Teams)	Captures meeting notes and action items for accurate records and follow-up.
Copilot Agent
Conversational Design Step	Collect meeting objectives, preferred times, and required participants through guided scheduling dialogue.
Tools/Data Integration Step	Integrate calendar and scheduling APIs alongside communication platforms like Teams or Zoom.
AI Processing/Output Format Step	Automatically schedule meetings, generate briefing notes, and send reminders to all stakeholders.

Skills

General
Human
Technology

Insurance Underwriting Knowledge
Risk Assessment
Negotiation Skills
Communication Skills
Relationship Building
Scheduling and Time Management
Customer Relationship Management (CRM) Systems
Presentation Software Proficiency

Collaborate with other departments to support overall company goals relating to service delivery	30%	2.34%	$37K

Take Action

Out-of-the-Box
Facilitator Agent (Teams)	Prompt: please summarize cross-departmental meetings and track agreed actions and responsibilities.
Project Manager Agent (Planner)	Prompt: please generate and update collaborative project plans aligning underwriting and service goals.
Community Agent (Viva Engage)	Prompt: please curate and share relevant best practices and updates across departments within Viva Engage communities.
Configured Workflow
Facilitator Agent (Teams)	Generates AI-supported meeting summaries and tracks action items across teams.
Project Manager Agent (Planner)	Coordinates project tasks and deadlines to align cross-departmental workflows.
Community Agent (Viva Engage)	Facilitates knowledge sharing through community Q&A and resource curation.
Copilot Agent
Conversational Design Step	Guide users to share updates, assign cross-functional tasks, and request support through conversational prompts.
Tools/Data Integration Step	Connect to team collaboration platforms, project management tools, and document repositories.
AI Processing/Output Format Step	Summarize progress, highlight blockers, and suggest next steps using AI-enhanced project coordination.

Skills

General
Human
Technology

Interdepartmental Knowledge
Risk Assessment
Project Management
Effective Communication
Collaboration and Teamwork
Problem Solving
Enterprise Resource Planning (ERP) Systems
Customer Relationship Management (CRM) Tools
Collaboration Platforms

Analyze and interpret data to support evidence-based underwriting decisions	70%	2.34%	$85K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: please analyze underwriting data sets to identify trends and generate risk assessment insights with visual reports.
Copilot Researcher Agent	Prompt: please collect and summarize relevant research and benchmarking data to supplement underwriting analysis.
Copilot Writing Coach	Prompt: please draft executive summaries of underwriting data insights suitable for review and decision-making.
Configured Workflow
Copilot Analyst Agent	Analyzes large datasets to identify underwriting trends and risk signals.
Azure AI Search	Retrieves relevant datasets and documents to support data interpretation.
Copilot Writing Coach	Summarizes findings into reports and presentations for underwriting decision support.
Copilot Agent
Conversational Design Step	Prompt users to specify data sources, timeframes, and metrics of interest to focus analysis efforts.
Tools/Data Integration Step	Integrate advanced analytics platforms and data visualization tools for underwriting datasets.
AI Processing/Output Format Step	Apply machine learning models to detect trends, generate insights, and produce interactive visual reports.

Skills

General
Human
Technology

Risk Assessment
Data Interpretation
Statistical Analysis
Critical Thinking
Attention to Detail
Effective Communication
Statistical Software Usage
Data Visualization Tools
Underwriting Management Systems

Review and ensure compliance of underwriting decisions with legal, regulatory, and internal guidelines	65%	2.34%	$79K

Take Action

Out-of-the-Box
Copilot Researcher Agent	Prompt: please compare underwriting decisions against current legal and regulatory standards and highlight compliance risks.
Copilot Analyst Agent	Prompt: please analyze underwriting cases to identify deviations from internal policies and generate exception reports.
Copilot Writing Coach	Prompt: please draft clear compliance audit summaries and recommendations for underwriting review.
Configured Workflow
Copilot Researcher Agent	Summarizes current regulatory requirements and compliance policies relevant to underwriting.
Azure AI Search	Surfaces applicable legal and internal guideline documents to validate underwriting decisions.
Copilot Analyst Agent	Performs automated checks comparing underwriting decisions against compliance criteria.
Copilot Agent
Conversational Design Step	Collect decision details and relevant regulatory context from users to guide compliance verification queries.
Tools/Data Integration Step	Access compliance checking tools, regulatory databases, and contract review platforms integrated securely.
AI Processing/Output Format Step	Use NLP-based compliance engines to automatically validate decisions against evolving legal and internal rules.

Skills

General
Human
Technology

Regulatory Knowledge
Risk Assessment
Attention to Detail
Ethical Judgment
Communication Skills
Regulatory Compliance Software Usage
Document Management Systems

Identify potential objections from brokers or clients and prepare effective responses to support retention	45%	2.34%	$55K

Take Action

Out-of-the-Box
Copilot Researcher Agent	Prompt: please gather and summarize common objections and best practice responses from internal and external sources.
Copilot Writing Coach	Prompt: please draft tailored responses to client objections using persuasive and clear language.
Community Agent (Viva Engage)	Prompt: please facilitate discussion threads to collect and curate effective objection handling techniques from peers.
Configured Workflow
Copilot Researcher Agent	Analyzes historical objection cases and industry best practices for response strategies.
Copilot Idea Coach	Generates and refines alternative response ideas and objection handling approaches.
Copilot Writing Coach	Crafts clear, persuasive responses tailored to broker and client concerns.
Copilot Agent
Conversational Design Step	Prompt users to input objection context and client sentiments to tailor response recommendations.
Tools/Data Integration Step	Connect to conversation analytics, sentiment analysis platforms, and knowledge databases on objection handling.
AI Processing/Output Format Step	Generate suggested responses, alternative offers, and talking points based on AI sentiment and objection modeling.

Skills

General
Human
Technology

Risk Assessment
Insurance Product Knowledge
Regulatory Compliance Understanding
Effective Communication
Negotiation Skills
Active Listening
Customer Relationship Management (CRM) Software
Data Analysis Tools
Document Management Systems

Use underwriting software and MS Office tools for documentation, policy issuance, and communication	80%	19.53%	$812K

Take Action

Out-of-the-Box
Copilot Writing Coach	Prompt: please auto-generate policy documents and client communication drafts based on underwriting input data.
Copilot Analyst Agent	Prompt: please extract key data points from underwriting systems and populate standardized forms and templates.
Facilitator Agent (Teams)	Prompt: please track document approval workflows and notify stakeholders of pending actions.
Configured Workflow
Copilot Studio Custom Agents	Automates document generation and form-filling within underwriting software and MS Office.
Copilot Writing Coach	Enhances and summarizes policy documents and communications for clarity and completeness.
Project Manager Agent (Planner)	Manages task workflows to ensure timely policy issuance and documentation completion.
Copilot Agent
Conversational Design Step	Guide users to input document parameters and communication goals to automate form filling and issuance workflows.
Tools/Data Integration Step	Leverage integration with underwriting platforms, Microsoft Power Automate, and document generation APIs.
AI Processing/Output Format Step	Auto-fill documents, generate policy issuance letters, and compose communications leveraging AI text generation.

Skills

General
Human
Technology

Underwriting Process Knowledge
Documentation and Record-Keeping
Attention to Detail
Communication Skills
Time Management
Customer Service Orientation
Underwriting Software Proficiency
MS Office Suite Proficiency
Data Management

Support continuous professional development and stay updated with industry trends and products	25%	2.34%	$30K

Take Action

Out-of-the-Box
Copilot Learning Coach	Prompt: please recommend personalized learning paths and summarize recent courses on relevant insurance topics.
Viva Learning Copilot	Prompt: please find and prioritize internal and external learning content aligned to underwriting skills and goals.
Copilot Researcher Agent	Prompt: please curate and summarize latest industry news, regulations, and product updates for ongoing learning.
Configured Workflow
Copilot Learning Coach	Recommends personalized learning paths and curates relevant training content based on role.
Viva Learning Copilot	Aggregates and summarizes industry updates and courses to keep underwriters informed.
Copilot Researcher Agent	Conducts detailed market and product research to supplement formal learning.
Copilot Agent
Conversational Design Step	Solicit user learning goals and role focus to recommend tailored professional development paths.
Tools/Data Integration Step	Integrate with curated learning platforms, Viva Learning Copilot, and internal content repositories.
AI Processing/Output Format Step	Generate personalized learning recommendations, summarize key course takeaways, and track progress.

Skills

General
Human
Technology

Industry Knowledge
Research and Analytical Skills
Continuing Education and Learning Agility
Communication Skills
Self-Motivation and Initiative
Information Technology Literacy
Data Analysis Tools

Mentor and train junior underwriters to develop their risk assessment and decision-making skills	15%	0.00%	$0

Take Action

Out-of-the-Box
Copilot Learning Coach	Prompt: please create simulated underwriting scenarios and training aids to develop junior underwriters' skills.
Copilot Writing Coach	Prompt: please draft coaching feedback documents and instructional materials for junior team members.
Facilitator Agent (Teams)	Prompt: please capture mentoring session notes and track developmental goals and progress.
Configured Workflow
Copilot Learning Coach	Provides training aids and learning progress tracking to support junior underwriter development.
Copilot Idea Coach	Facilitates scenario-based brainstorming and skill-building exercises.
Copilot Writing Coach	Generates clear training materials and feedback summaries for mentees.
Copilot Agent
Conversational Design Step	Guide mentors to input training objectives and junior underwriter progress for customized learning interactions.
Tools/Data Integration Step	Connect to training content platforms, simulation case libraries, and mentorship tracking tools.
AI Processing/Output Format Step	Provide scenario-based AI feedback, training aids, and progress summaries to support experiential learning.

Skills

General
Human
Technology

Risk Assessment Expertise
Insurance Underwriting Knowledge
Decision-Making Skills
Effective Communication
Coaching and Mentoring
Patience and Empathy
Learning Management Systems (LMS)
Underwriting Software Proficiency

Monitor underwriting portfolio performance and provide feedback to senior management	70%	0.78%	$28K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: please generate performance dashboards and highlight key underwriting metrics and emerging risk trends.
Copilot Writing Coach	Prompt: please draft management summaries and actionable insights reports based on underwriting portfolio data.
Project Manager Agent (Planner)	Prompt: please create and update action plans linked to portfolio performance improvement initiatives.
Configured Workflow
Copilot Analyst Agent	Aggregates underwriting portfolio metrics and performs trend analysis for performance monitoring.
Copilot Visual Creator	Generates presentation-ready visuals to communicate portfolio insights to senior management.
Copilot Writing Coach	Drafts executive summaries and feedback reports based on analytical findings.
Copilot Agent
Conversational Design Step	Prompt users to specify portfolio segments, timelines, and key metrics for performance monitoring.
Tools/Data Integration Step	Integrate with dashboard tools like Power BI, Tableau, and data aggregation systems.
AI Processing/Output Format Step	Aggregate performance data, generate dynamic reports, and produce AI-driven actionable insights for management.

Skills

General
Human
Technology

Portfolio Risk Assessment
Data Analysis and Interpretation
Reporting and Presentation
Critical Thinking
Effective Communication
Stakeholder Management
Insurance Portfolio Management Systems
Data Visualization Tools
Enterprise Reporting Software

Coordinate with claims departments to review claims history for underwriting decisions	60%	2.34%	$73K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: please analyze claims data and summarize impact of claims history on risk profiles for underwriting decisions.
Facilitator Agent (Teams)	Prompt: please record and distribute summaries from claims-underwriting coordination meetings.
Copilot Writing Coach	Prompt: please draft clear reports synthesizing claims insights to support underwriting recommendations.
Configured Workflow
Copilot Analyst Agent	Integrates and analyzes claims data to provide insights relevant to underwriting risk evaluation.
Facilitator Agent (Teams)	Organizes cross-departmental meetings and tracks follow-up actions related to claims discussions.
Copilot Researcher Agent	Summarizes historical claims trends and legal considerations for underwriting teams.
Copilot Agent
Conversational Design Step	Collect case details and claims-related queries to clarify data needs and collaboration objectives.
Tools/Data Integration Step	Access claims management systems, historical claims databases, and analytics platforms.
AI Processing/Output Format Step	Analyze claims history using AI, highlight risk factors, and summarize key findings for underwriting input.

Skills

General
Human
Technology

Risk Assessment
Claims Analysis
Insurance Knowledge
Communication Skills
Collaboration
Attention to Detail
Claims Management Systems
Underwriting Software
Data Analysis Tools

Lead initiatives to improve underwriting process efficiency and customer experience	50%	0.00%	$0

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: please analyze process data to identify bottlenecks and recommend automation opportunities for underwriting workflows.
Project Manager Agent (Planner)	Prompt: please create and manage project plans to implement process improvements and track milestones.
Copilot Idea Coach	Prompt: please facilitate brainstorming sessions to generate and refine innovative ideas to enhance underwriting operations.
Configured Workflow
Copilot Analyst Agent	Analyzes workflow data to identify bottlenecks and inefficiencies in underwriting processes.
Copilot Idea Coach	Facilitates structured brainstorming to generate process improvement ideas and experiments.
Project Manager Agent (Planner)	Manages project implementation plans for efficiency and customer experience improvements.
Copilot Agent
Conversational Design Step	Gather input on workflow pain points and improvement goals to structure process analysis sessions.
Tools/Data Integration Step	Integrate AI process mining and workflow analysis tools with operational data sources.
AI Processing/Output Format Step	Identify inefficiencies, recommend automation opportunities, and generate actionable improvement plans.

Skills

General
Human
Technology

Process Improvement
Underwriting Expertise
Project Management
Leadership
Communication
Change Management
Data Analysis
Workflow Automation Tools
Customer Relationship Management (CRM) Systems

Communicate underwriting decisions and rationale clearly to internal and external stakeholders	55%	2.34%	$67K

Take Action

Out-of-the-Box
Copilot Writing Coach	Prompt: please draft clear and concise decision communications explaining underwriting rationale tailored for different audiences.
Copilot Analyst Agent	Prompt: please generate data summaries and visuals to support explanation of underwriting decisions.
Facilitator Agent (Teams)	Prompt: please capture feedback and follow-up actions from decision review meetings.
Configured Workflow
Copilot Writing Coach	Generates clear, concise narratives explaining underwriting decisions tailored to different audiences.
Copilot Visual Creator	Creates visual aids such as diagrams and summary charts to augment communication clarity.
Viva Engage Copilot	Assists in drafting and tailoring communication posts for internal and external stakeholder engagement.
Copilot Agent
Conversational Design Step	Collect decision details and target audience information to tailor communication tone and content.
Tools/Data Integration Step	Leverage AI natural language generation tools integrated with underwriting decision data and document platforms.
AI Processing/Output Format Step	Generate clear, concise, and audience-appropriate decision summaries and rationales for stakeholder communication.

Skills

General
Human
Technology

Underwriting Knowledge
Risk Assessment Interpretation
Regulatory and Compliance Awareness
Verbal Communication
Interpersonal Skills
Active Listening
Insurance Underwriting Systems
Document Management Tools

Skills

General

Risk Assessment
Insurance Product Knowledge
Pricing and Rate Setting
Regulatory Compliance
Analytical Thinking
Attention to Detail
Policy Knowledge
Insurance Policy Knowledge
Pricing and Rating Techniques
Customer Service Expertise
Regulatory and Compliance Awareness
Knowledge of Insurance Policies and Coverage
Decision-Making within Authority Levels
Insurance Underwriting Knowledge
Scheduling and Time Management
Interdepartmental Knowledge
Project Management
Data Interpretation
Statistical Analysis
Regulatory Knowledge
Regulatory Compliance Understanding
Underwriting Process Knowledge
Documentation and Record-Keeping
Industry Knowledge
Research and Analytical Skills
Continuing Education and Learning Agility
Risk Assessment Expertise
Decision-Making Skills
Portfolio Risk Assessment
Data Analysis and Interpretation
Reporting and Presentation
Claims Analysis
Insurance Knowledge
Process Improvement
Underwriting Expertise
Underwriting Knowledge
Risk Assessment Interpretation

Human

Communication Skills
Decision Making
Negotiation Skills
Collaboration
Time Management
Effective Communication
Critical Thinking
Customer Orientation
Decision-Making
Communication
Relationship Building
Empathy
Negotiation
Interpersonal Communication
Collaboration and Teamwork
Problem Solving
Ethical Judgment
Active Listening
Customer Service Orientation
Self-Motivation and Initiative
Coaching and Mentoring
Patience and Empathy
Stakeholder Management
Leadership
Change Management
Verbal Communication
Interpersonal Skills

Technology

Underwriting Software
Data Analysis Tools
Document Management Systems
Underwriting Software Proficiency
Geospatial Information Systems (GIS)
Underwriting Management Systems
Customer Relationship Management (CRM) Systems
Customer Relationship Management (CRM) System Usage
Communication Channels Proficiency
Insurance Underwriting Software Proficiency
Presentation Software Proficiency
Enterprise Resource Planning (ERP) Systems
Customer Relationship Management (CRM) Tools
Collaboration Platforms
Statistical Software Usage
Data Visualization Tools
Regulatory Compliance Software Usage
Customer Relationship Management (CRM) Software
MS Office Suite Proficiency
Data Management
Information Technology Literacy
Learning Management Systems (LMS)
Insurance Portfolio Management Systems
Enterprise Reporting Software
Claims Management Systems
Data Analysis
Workflow Automation Tools
Insurance Underwriting Systems
Document Management Tools

Claims Specialist

Grade:: L3
Headcount:: 100
Band:: $70,000

Work Intelligence™

Your organization is now equipped with Work Intelligence™— a live layer of data that quantifies opportunity across roles, tasks, and teams

Metric	What It Tells You
AI Potential Index (AIPI)	47.86% of total work is ready for automation
Annual Salary Exposure	$7,000,000 across analyzed roles
Total Potential Savings	$3,350,270 unlocked by automating tasks
Operational Efficiency Index (OEI)	36.55% potential impact on overall operational efficiency
Velocity of Output (VOI)	29.10% increase in delivery speed
Capacity Increase from Task Consolidation (CITC)	10.45% efficiency gains from reducing task overlap and streamlining duplicated tasks
Time to Benefit Realization (TBR)	7.1 months until Benefits visible after initial deployment

Tasks

Assess, evaluate, and negotiate Motor insurance claims within designated authority limits to achieve timely settlement.	50%	20.83%	$729K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: please analyze claims data to identify key damage insights and generate a summary of policy coverage and potential settlement ranges.
Copilot Writing Coach	Prompt: please draft clear and professional negotiation emails or settlement summaries tailored to claim details and authority limits.
Copilot Researcher Agent	Prompt: please research recent market trends and precedents in motor claims to support negotiation strategy.
Configured Workflow
Copilot Analyst Agent	Analyzes claims data and damage reports to generate initial assessment insights and risk evaluation.
Copilot Writing Coach	Assists in drafting negotiation communication and settlement proposals with clear and professional language.
Facilitator Agent (Teams)	Captures and summarizes negotiation discussions and decisions in meetings to track progress and next steps.
Copilot Agent
Conversational Design Step	Guide users through uploading claim details and damage reports and prompt for negotiation parameters and authority limits.
Tools/Data Integration Step	Integrate with structured claims data sources, policy coverage databases, and damage assessment repositories via Microsoft Fabric and Copilot Studio custom agents.
AI Processing/Output Format Step	Use AI to analyze damage and policy coverage, generate negotiation recommendations, and produce a settlement summary for user approval.

Skills

General
Human
Technology

Claims Assessment
Risk Evaluation
Negotiation Skills
Decision Making
Regulatory Knowledge
Communication Skills
Customer Service
Claims Management Systems
Data Analysis Tools
Documentation and Reporting

Handle and process claim recoveries through appropriate channels and follow-up.	60%	8.33%	$350K

Take Action

Out-of-the-Box
Facilitator Agent (Teams)	Prompt: please generate action items and reminders from recovery follow-up meetings and track outstanding recovery tasks.
Copilot Writing Coach	Prompt: please draft professional follow-up emails and recovery communications to third parties based on claim status updates.
Copilot Analyst Agent	Prompt: please produce reports summarizing recovery progress and predicted outcomes based on historical recovery data.
Configured Workflow
Copilot Studio Custom Agents	Automates initiation of recovery workflows and status tracking via integration with claims and finance systems.
Copilot Analyst Agent	Analyzes recovery data to predict recovery outcomes and prioritize follow-ups.
Facilitator Agent (Teams)	Documents communications and follow-up actions automatically for recovery case management.
Copilot Agent
Conversational Design Step	Collect inputs on recovery case status and initiate follow-up triggers within a conversational workflow.
Tools/Data Integration Step	Connect to RPA tools via APIs for automated recovery initiation, and case management systems for tracking and communication.
AI Processing/Output Format Step	Leverage AI for predictive outcome analysis, automate follow-up messages, and generate recovery status reports.

Skills

General
Human
Technology

Claims Processing Knowledge
Risk Assessment
Regulatory Compliance
Communication Skills
Attention to Detail
Problem Solving
Claims Management Systems
Document Management Tools
Data Entry and Verification

Liaise with external service providers such as surveyors, investigators, lawyers, and medical professionals regarding claims matters.	30%	8.33%	$175K

Take Action

Out-of-the-Box
Facilitator Agent (Teams)	Prompt: please schedule and coordinate meetings with external service providers and generate summaries of coordination discussions.
Copilot Writing Coach	Prompt: please compose clear and concise communication messages and invitations for external providers.
Community Agent (Viva Engage)	Prompt: please curate relevant external service provider contacts and FAQs to streamline engagement and queries.
Configured Workflow
Copilot Studio Custom Agents	Automates scheduling and coordination with external providers through calendar and communication system integration.
Facilitator Agent (Teams)	Captures meeting notes and action items during provider discussions to maintain clear status tracking.
Copilot Writing Coach	Drafts and refines professional correspondence to external providers for claims updates and inquiries.
Copilot Agent
Conversational Design Step	Design dialogue flows for scheduling, querying status updates, and coordinating communications with external parties.
Tools/Data Integration Step	Integrate with communication platforms and scheduling tools such as Microsoft Power Automate and Teams.
AI Processing/Output Format Step	Automatically generate updates, reminders, and summary notes on discussions with external service providers.

Skills

General
Human
Technology

Claims Process Knowledge
Regulatory and Compliance Awareness
Negotiation and Influence
Communication Skills
Relationship Management
Case Management System Proficiency
Document Management Tools

Maintain compliance with claims protocols, operating procedures, and reserving policies to ensure regulatory and company standards are met.	45%	8.33%	$262K

Take Action

Out-of-the-Box
Copilot Researcher Agent	Prompt: please summarize updated regulatory requirements and company policies applicable to claims compliance.
Knowledge Agent (SharePoint)	Prompt: please surface relevant claims protocols and policy documents when prompted to ensure compliance adherence.
Copilot Analyst Agent	Prompt: please analyze claims data for compliance risks or exceptions and generate reports with suggested corrective actions.
Configured Workflow
Copilot Researcher Agent	Continuously scans regulatory content and company policies to identify relevant updates and compliance requirements.
Copilot Analyst Agent	Monitors claims data and flags deviations from operating procedures and reserving policies using data analysis.
Knowledge Agent (SharePoint)	Surfaces authoritative compliance documents and audit trails to support claims adherence and reporting.
Copilot Agent
Conversational Design Step	Prompt users to upload or select relevant claims data and applicable policies for compliance verification.
Tools/Data Integration Step	Access claims databases and policy documents managed on SharePoint, combined with AI compliance tools integrated through Copilot Studio.
AI Processing/Output Format Step	Use NLP to parse claims and regulatory text for audit trail generation and compliance validation with explanations.

Skills

General
Human
Technology

Regulatory Knowledge
Claims Protocol Expertise
Risk Assessment and Reserving
Attention to Detail
Accountability
Communication Skills
Claims Management Systems Proficiency
Document Management Systems
Compliance Monitoring Tools

Maintain Turn-Around-Time (TAT) and meet claims service level standards to ensure a positive customer claims experience.	40%	2.50%	$70K

Take Action

Out-of-the-Box
Facilitator Agent (Teams)	Prompt: please track claims processing deadlines and generate reminders and progress updates during team meetings.
Copilot Analyst Agent	Prompt: please analyze workflow data to identify bottlenecks and suggest prioritization strategies for faster claims processing.
Project Manager Agent (Planner)	Prompt: please create and update claims processing plans with task assignments and deadlines to ensure TAT compliance.
Configured Workflow
Project Manager Agent (Planner)	Creates dynamic work plans prioritizing claims based on deadlines and service level targets.
Copilot Studio Custom Agents	Automates workflow routing and escalations to balance workload and prevent bottlenecks.
Copilot Analyst Agent	Analyzes real-time claims processing metrics to recommend process adjustments improving TAT.
Copilot Agent
Conversational Design Step	Gather workload details and priorities via guided prompts to assess claims queues and deadlines.
Tools/Data Integration Step	Integrate workflow management and claims routing systems accessible through Planner and Power BI dashboards.
AI Processing/Output Format Step	Apply AI-driven prioritization to optimize task scheduling and provide actionable alerts for bottlenecks.

Skills

General
Human
Technology

Time Management
Claims Processing Knowledge
Performance Monitoring
Attention to Detail
Communication Skills
Problem-Solving
Claims Management Systems
Workflow Automation Tools
Data Reporting and Analysis Tools

Attend to customer Motor claim enquiries, complaints, and feedback from customers, intermediaries, or business managers.	65%	2.50%	$114K

Take Action

Out-of-the-Box
Copilot Writing Coach	Prompt: please draft clear, empathetic responses to common customer enquiries and complaint communications.
Community Agent (Viva Engage)	Prompt: please provide suggested answers and resources to frequently asked customer questions in internal support communities.
Facilitator Agent (Teams)	Prompt: please capture key complaint details and action items during customer support meetings for timely resolution.
Configured Workflow
Copilot Studio Custom Agents	Provides AI-powered virtual assistant capabilities for handling common queries and initial complaint resolution.
Copilot Writing Coach	Generates clear and empathetic responses for customer communications, adapting tone as needed.
Facilitator Agent (Teams)	Documents complex cases and escalations, summarizing interactions for further human follow-up.
Copilot Agent
Conversational Design Step	Implement a conversational interface that triages enquiries and guides users through FAQ plus escalation workflows.
Tools/Data Integration Step	Connect the agent to customer service platforms and knowledge bases (Zendesk, Viva Topics, SharePoint).
AI Processing/Output Format Step	Use NLP to understand queries and generate consistent responses, escalating complex cases with summary notes.

Skills

General
Human
Technology

Claims Processing Knowledge
Customer Service Management
Insurance Product Knowledge
Effective Communication
Active Listening
Conflict Resolution
Emotional Intelligence
Claims Management Systems
Customer Relationship Management (CRM) Tools
Communication Platforms

Escalate complex or high-value claims cases to management for review and decision-making.	25%	2.50%	$44K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: please identify and summarize claims exceeding thresholds with key facts and recommended escalation points.
Copilot Writing Coach	Prompt: please draft clear and concise escalation briefs highlighting claim complexity and risk for management review.
Project Manager Agent (Planner)	Prompt: please track status and follow-up tasks related to escalated claims until final decision is made.
Configured Workflow
Copilot Analyst Agent	Automatically identifies and flags claims beyond threshold limits warranting management attention.
Copilot Writing Coach	Prepares detailed escalation reports summarizing case facts and rationales for review.
Facilitator Agent (Teams)	Captures review meeting notes and tracks management decisions related to escalated claims.
Copilot Agent
Conversational Design Step	Prompt users to flag claim details and input criteria that identify cases requiring escalation.
Tools/Data Integration Step	Access claims data repositories and integrate with management oversight platforms like Microsoft Teams and Planner.
AI Processing/Output Format Step	Automatically prioritize and prepare case summaries with risk indicators for managerial review.

Skills

General
Human
Technology

Claims Analysis
Risk Assessment
Decision-Making
Communication Skills
Attention to Detail
Collaboration
Claims Management Software
Data Reporting Tools
Workflow Management Systems

Prepare and assist in compiling statistical and operational reports including recommendations for claims remedial actions.	70%	2.50%	$123K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: please generate trend analyses and highlight key claims performance metrics from submitted datasets.
Copilot Writing Coach	Prompt: please create clear report narratives summarizing statistical findings with actionable claims improvement recommendations.
Copilot Visual Creator	Prompt: please design illustrative charts and visual summaries for inclusion in presentation-ready claims operational reports.
Configured Workflow
Copilot Analyst Agent	Aggregates claims data and performs advanced analytics to identify trends and anomalies.
Copilot Researcher Agent	Synthesizes findings with industry benchmarks and best practices to inform remedial action recommendations.
Copilot Writing Coach	Generates clear, concise, and presentation-ready narrative reports with actionable insights.
Copilot Agent
Conversational Design Step	Collect parameters for report scope, time frames, and specific metrics via stepwise questioning.
Tools/Data Integration Step	Connect to enterprise analytics and reporting platforms such as Power BI and Microsoft Fabric data sources.
AI Processing/Output Format Step	Automate data aggregation, trend analysis, anomaly detection, and produce narrative insights and action recommendations.

Skills

General
Human
Technology

Data Analysis
Report Writing
Claims Process Knowledge
Attention to Detail
Effective Communication
Collaboration
Spreadsheet Software Proficiency
Business Intelligence Tools
Claims Management Systems

Collaborate with Product, Underwriting and other internal stakeholders to ensure alignment of coverage, policy intent, and wordings relevant to claims handling.	20%	2.50%	$35K

Take Action

Out-of-the-Box
Copilot Researcher Agent	Prompt: please summarize policy wordings, extract relevant clauses, and compare coverage intent across documents.
Microsoft Teams Copilot (Facilitator Agent)	Prompt: please capture key discussion points and actions during stakeholder alignment meetings.
Knowledge Agent (SharePoint)	Prompt: please surface up-to-date policy and underwriting documents to the collaboration workspace for easy reference.
Configured Workflow
Viva Topics Copilot	Surfaces relevant policy topics, definitions, and expert contacts to support cross-functional clarification.
Copilot Researcher Agent	Extracts and compares policy wordings and coverage language to aid alignment discussions.
Facilitator Agent (Teams)	Documents collaborative meetings and tracks agreement points and action items.
Copilot Agent
Conversational Design Step	Guide users to input queries or upload policy documents for clarification and alignment discussions.
Tools/Data Integration Step	Integrate document management and collaboration tools including Microsoft Teams and SharePoint.
AI Processing/Output Format Step	Use NLP to extract key clauses, summarize policy intents, and annotate documents to facilitate stakeholder discussion.

Skills

General
Human
Technology

Insurance Policy Knowledge
Claims Process Understanding
Cross-functional Collaboration
Effective Communication
Negotiation and Conflict Resolution
Document Management Systems
Collaboration Platforms

Work collaboratively on ongoing claims reviews and continuous improvement initiatives to enhance claims operating procedures and standards.	35%	2.50%	$61K

Take Action

Out-of-the-Box
Facilitator Agent (Teams)	Prompt: please document review meeting notes and track continuous improvement action items for team follow-up.
Copilot Idea Coach	Prompt: please facilitate brainstorming sessions to generate and cluster ideas for claims process improvements.
Knowledge Agent (SharePoint)	Prompt: please curate and organize best practice documents and lessons learned for continuous improvement access.
Configured Workflow
Copilot Analyst Agent	Analyzes workflow data to identify inefficiencies and suggest areas for process improvements.
Facilitator Agent (Teams)	Supports meetings by generating notes, action items, and tracking continuous improvement initiatives.
Community Agent (Viva Engage)	Encourages knowledge sharing and idea exchange related to claims process improvement within communities.
Copilot Agent
Conversational Design Step	Interview users to capture input on process bottlenecks and suggestions for improvement.
Tools/Data Integration Step	Connect to workflow mining and project tracking tools accessible through Microsoft Teams and Planner.
AI Processing/Output Format Step	Analyze workflows using AI to identify inefficiencies and propose prioritized continuous improvement actions.

Skills

General
Human
Technology

Claims Process Knowledge
Continuous Improvement Methodologies
Data Analysis
Collaboration
Effective Communication
Problem-Solving
Claims Management Systems
Process Mapping Tools
Reporting and Dashboard Tools

Support claims-related projects and initiatives including Marketing, Process, Product, System Setup and Enhancement across Motor product lines.	25%	2.50%	$44K

Take Action

Out-of-the-Box
Project Manager Agent (Planner)	Prompt: please create and update project plans, assign tasks, and monitor milestones across claims initiatives.
Copilot Analyst Agent	Prompt: please analyze project data and highlight potential risks or resource constraints for management review.
Copilot Writing Coach	Prompt: please draft progress reports and stakeholder communications summarizing project status and outcomes.
Configured Workflow
Project Manager Agent (Planner)	Organizes project plans, assigns tasks, and manages deadlines for cross-functional initiatives.
Copilot Analyst Agent	Provides data-driven insights and risk assessments to support project decision-making.
Facilitator Agent (Teams)	Facilitates collaboration meetings and documents project progress, decisions, and next steps.
Copilot Agent
Conversational Design Step	Use structured conversation to gather project goals, timelines, stakeholder roles, and risk factors.
Tools/Data Integration Step	Integrate with project management platforms like Planner and Teams for centralized status and communication.
AI Processing/Output Format Step	Generate progress summaries, risk forecasts, and task automation recommendations to assist project delivery.

Skills

General
Human
Technology

Claims Process Knowledge
Project Management
Product Knowledge (Motor Insurance)
Communication Skills
Stakeholder Management
Analytical Thinking
Claims Management Systems Expertise
Business Process Modeling Tools
Data Analysis Tools

Work closely with IT and platform teams to enhance claims process automation and system functionalities supporting Straight Through Processing and customer satisfaction goals.	40%	0.83%	$23K

Take Action

Out-of-the-Box
Facilitator Agent (Teams)	Prompt: please coordinate and document IT collaboration meetings including automations requirements and feature feedback.
Project Manager Agent (Planner)	Prompt: please track system enhancement tasks, deadlines, and dependencies with cross-team visibility.
Copilot Researcher Agent	Prompt: please research best practices and recent advances in claims automation to inform system improvements.
Configured Workflow
Copilot Studio Custom Agents	Automates workflows and integrates existing systems to improve process automation and throughput.
Copilot Analyst Agent	Monitors performance metrics and system outputs to identify issues and recommend tuning opportunities.
Facilitator Agent (Teams)	Coordinates communications and documents integration status and feedback between claims and IT teams.
Copilot Agent
Conversational Design Step	Prompt users to describe pain points and automation opportunities in current claims processing workflows.
Tools/Data Integration Step	Integrate with automation platforms and claims system APIs via Copilot Studio for orchestration and feedback loops.
AI Processing/Output Format Step	Use AI to identify automation gaps, recommend enhancement priorities, and synthesize real-time process monitoring dashboards.

Skills

General
Human
Technology

Process Improvement
Claims Operations Knowledge
Project Management
Effective Communication
Collaboration
Problem-Solving
Business Process Automation
Claims Management Systems
Data Analysis Tools

Verify documentation and supporting evidence for all claims to ensure accuracy and completeness prior to processing.	55%	8.33%	$321K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: please review and flag inconsistencies or missing data in claim documents and evidence files.
Copilot Writing Coach	Prompt: please prepare standardized communication templates for requesting additional documentation or clarifications.
Knowledge Agent (SharePoint)	Prompt: please access and validate claims documentation standards and checklist references to guide verification.
Configured Workflow
Copilot Studio Custom Agents	Automates document ingestion, recognition, and preliminary validation of claim forms and supporting files.
Copilot Analyst Agent	Analyzes image and document data to flag inconsistencies or missing evidence requiring review.
Facilitator Agent (Teams)	Facilitates collaboration among claims handlers to resolve incomplete or questionable documentation.
Copilot Agent
Conversational Design Step	Guide users through uploading documents and prompt for specific verification criteria such as completeness and relevance.
Tools/Data Integration Step	Connect to document management systems and AI-powered document recognition APIs integrated via Copilot Studio.
AI Processing/Output Format Step	Automate document validation using AI image and text recognition, flagging inconsistencies or missing evidence.

Skills

General
Human
Technology

Attention to Detail
Knowledge of Insurance Claims Procedures
Analytical Thinking
Communication Skills
Time Management
Use of Document Management Systems
Claims Processing Software
Data Verification Tools

Apply claims management strategies in alignment with company policies and legal requirements to ensure correct claim settlements.	40%	8.33%	$233K

Take Action

Out-of-the-Box
Copilot Researcher Agent	Prompt: please extract and summarize relevant policy clauses and legal regulations applicable to claims decisions.
Copilot Writing Coach	Prompt: please draft compliant settlement explanation notes and internal documentation for claim approvals.
Knowledge Agent (SharePoint)	Prompt: please retrieve authoritative policy and legal documents to ensure decision alignment.
Configured Workflow
Copilot Researcher Agent	Researches and summarizes relevant company policies and regulatory requirements for the claim in context.
Copilot Analyst Agent	Validates settlement calculations and decisions against policy rules and legal constraints.
Copilot Writing Coach	Prepares compliant settlement documents and communication for claimant and internal use.
Copilot Agent
Conversational Design Step	Prompt for claim details and applicable policies to support consistent strategy application.
Tools/Data Integration Step	Integrate with policy rule engines and compliance datasets accessible via Microsoft Fabric and Copilot Studio.
AI Processing/Output Format Step	Use AI to interpret policy rules and legal context, providing decision support and error reduction suggestions.

Skills

General
Human
Technology

Claims Processing Knowledge
Regulatory Compliance
Risk Assessment
Attention to Detail
Communication Skills
Decision-Making
Claims Management Systems
Document Management Software
Data Analysis Tools

Manage reserving for claims and monitor claim reserves to accurately reflect potential liabilities.	50%	2.50%	$88K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: please analyze claims reserves data using predictive models to identify potential liability variances.
Copilot Visual Creator	Prompt: please generate visual dashboards and charts illustrating reserving trends and forecasts.
Copilot Writing Coach	Prompt: please draft clear reports summarizing reserve status and recommending remedial actions.
Configured Workflow
Copilot Analyst Agent	Uses predictive analytics to estimate claim reserves and update liability forecasts based on claim data trends.
Copilot Researcher Agent	Collects benchmarking and actuarial research to validate reserving assumptions and methods.
Copilot Writing Coach	Generates clear and detailed reports summarizing reserve status and recommendations for finance stakeholders.
Copilot Agent
Conversational Design Step	Collect inputs on claims portfolio and reserving parameters through structured dialogue.
Tools/Data Integration Step	Connect to actuarial and financial systems through data pipelines integrated via Microsoft Fabric and Power BI.
AI Processing/Output Format Step	Leverage predictive analytics models to estimate reserves and generate monitoring reports with risk indicators.

Skills

General
Human
Technology

Claims Reserving Knowledge
Risk Assessment
Data Analysis
Attention to Detail
Communication Skills
Financial Acumen
Claims Management Systems
Data Reporting Tools
Actuarial Software Utilization

Provide clear and professional communication to claimants and internal stakeholders regarding claim status and settlement outcomes.	60%	2.50%	$105K

Take Action

Out-of-the-Box
Copilot Writing Coach	Prompt: please draft personalized and professional claim status updates and settlement notification emails.
Facilitator Agent (Teams)	Prompt: please capture key communication points and follow-up actions from stakeholder meetings regarding claim updates.
Community Agent (Viva Engage)	Prompt: please curate and distribute best practice communication templates and FAQs for claim correspondence.
Configured Workflow
Copilot Writing Coach	Drafts personalized and professional claim status updates and settlement outcome communications.
Copilot Studio Custom Agents	Automates sending scheduled updates and notifications to claimants and stakeholders via integrated channels.
Facilitator Agent (Teams)	Records communication history and tracks stakeholder follow-ups within teams and workflows.
Copilot Agent
Conversational Design Step	Collect communication scenarios and customize message intent to tailor updates appropriately.
Tools/Data Integration Step	Integrate with messaging platforms and customer relationship management (CRM) systems like Zendesk and Teams.
AI Processing/Output Format Step	Generate AI-crafted personalized messages to update recipients, automating delivery and tracking engagement.

Skills

General
Human
Technology

Claims Knowledge
Written Communication
Verbal Communication
Empathy
Stakeholder Management
Use of Claims Management Systems
Documentation and Record Keeping
Interpersonal Skills
Email and Correspondence Management

Utilize relevant technology tools and software to efficiently manage claim files and documentation.	70%	8.33%	$408K

Take Action

Out-of-the-Box
Facilitator Agent (Teams)	Prompt: please automate tracking and notification of claim file status and document submissions.
Knowledge Agent (SharePoint)	Prompt: please organize and maintain claims document repositories for easy access and audit readiness.
Copilot Analyst Agent	Prompt: please identify missing or incomplete claim documents and generate follow-up task lists.
Configured Workflow
Copilot Studio Custom Agents	Automates claims file organization, document intake, and status updates through integration with claims management systems.
Knowledge Agent (SharePoint)	Enhances discoverability and governance of claim files and related operational documentation within SharePoint.
Copilot Analyst Agent	Monitors claims workflow data to identify delays or errors in document processing and suggests corrective actions.
Copilot Agent
Conversational Design Step	Guide users to upload files, track document status, and request file-related operations within the claims lifecycle.
Tools/Data Integration Step	Connect to claims management systems and document repositories using Copilot Studio with integrations to SharePoint and line-of-business apps.
AI Processing/Output Format Step	Automate file classification, verification, and workflow orchestration to reduce manual handling errors.

Skills

General
Human
Technology

Claims Documentation Management
Attention to Detail
Data Entry and Record Keeping
Adaptability
Problem-Solving
Time Management
Claims Management Software
Document Management Systems
Basic Database Usage

Monitor and meet team claims performance metrics including volume targets and savings objectives as set by department leadership.	50%	2.50%	$88K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: please generate real-time dashboards summarizing team claims volumes, settlement savings, and performance against targets.
Facilitator Agent (Teams)	Prompt: please capture and distribute meeting notes and action plans reviewing team performance metrics.
Copilot Visual Creator	Prompt: please create visual reports and scorecards for leadership to track team progress and highlight areas for improvement.
Configured Workflow
Copilot Analyst Agent	Tracks real-time performance metrics and analyzes trends to identify bottlenecks and improvement areas.
Project Manager Agent (Planner)	Generates task lists and accountability plans based on performance data to support team goal achievement.
Facilitator Agent (Teams)	Summarizes performance review meetings and action items to ensure follow-through.
Copilot Agent
Conversational Design Step	Collect metric types, desired KPIs, and reporting periods through user prompts for customizable dashboards.
Tools/Data Integration Step	Integrate real-time claims performance data from analytics platforms such as Power BI and Tableau.
AI Processing/Output Format Step	Generate interactive AI-powered dashboards highlighting bottlenecks, efficiency trends, and actionable insights.

Skills

General
Human
Technology

Performance Management
Data Analysis
Claims Process Knowledge
Leadership
Communication
Time Management
Claims Management Systems
Reporting Tools
Workflow Automation Software

Train and assist junior claims staff to develop their claims handling skills and knowledge.	30%	0.83%	$17K

Take Action

Out-of-the-Box
Copilot Learning Coach	Prompt: please recommend tailored learning paths and resources to junior claims staff based on their role and development goals.
Viva Learning Copilot	Prompt: please summarize key training materials and track learner progress to support claims team onboarding and upskilling.
Copilot Writing Coach	Prompt: please draft training guides, FAQs, or coach notes to assist junior staff with common claims processes.
Configured Workflow
Viva Learning Copilot	Builds personalized learning paths and recommends role-relevant training content for junior staff development.
Copilot Researcher Agent	Curates up-to-date claims knowledge and best practice guides to support training needs.
Facilitator Agent (Teams)	Monitors coaching sessions by capturing notes and tracking progress toward skills development goals.
Copilot Agent
Conversational Design Step	Assess learners' current skills and knowledge gaps via conversational quizzes and interactive prompts.
Tools/Data Integration Step	Connect to enterprise learning platforms like Viva Learning and LinkedIn Learning to curate and recommend content.
AI Processing/Output Format Step	Provide personalized learning pathways, simulate claims handling scenarios, and track progression with AI-generated feedback.

Skills

General
Human
Technology

Claims Processing Knowledge
Training and Development
Regulatory and Compliance Awareness
Communication Skills
Patience and Empathy
Coaching and Mentoring
Claims Management Software Proficiency
Document Management Systems
Data Analysis Basics

Maintain awareness and apply knowledge of additional claims lines such as Personal Accident, Home and Fire, Property and Casualty, Engineering, and WICA claims as needed.	35%	2.50%	$61K

Take Action

Out-of-the-Box
Copilot Researcher Agent	Prompt: please gather and summarize latest policy updates and claim handling guidelines across multiple insurance lines.
Knowledge Agent (SharePoint)	Prompt: please surface relevant multi-line claims documentation and best practices during case handling.
Copilot Analyst Agent	Prompt: please analyze claims trends across various lines to identify common challenges and solution opportunities.
Configured Workflow
Viva Topics Copilot	Surfaces relevant policies, claims data, and expert contacts across multiple insurance lines for on-demand reference.
Copilot Researcher Agent	Aggregates and summarizes cross-line insurance claims trends and policy updates to keep users informed.
Knowledge Agent (SharePoint)	Organizes and curates claims knowledge repositories to improve access to multi-line claims information.
Copilot Agent
Conversational Design Step	Prompt users to specify the claims line or query area and gather context for information delivery.
Tools/Data Integration Step	Integrate with AI-powered knowledge management systems such as Viva Topics, SharePoint Knowledge, and internal policy databases.
AI Processing/Output Format Step	Retrieve and summarize relevant policy and claims information tailored to the specified insurance lines.

Skills

General
Human
Technology

Insurance Product Knowledge
Regulatory and Compliance Awareness
Claims Assessment and Evaluation
Attention to Detail
Adaptability
Effective Communication
Claims Management Systems
Document Management Tools

Skills

General

Claims Assessment
Risk Evaluation
Decision Making
Regulatory Knowledge
Documentation and Reporting
Claims Processing Knowledge
Risk Assessment
Regulatory Compliance
Claims Process Knowledge
Regulatory and Compliance Awareness
Claims Protocol Expertise
Risk Assessment and Reserving
Time Management
Performance Monitoring
Customer Service Management
Insurance Product Knowledge
Claims Analysis
Decision-Making
Data Analysis
Report Writing
Insurance Policy Knowledge
Claims Process Understanding
Continuous Improvement Methodologies
Project Management
Product Knowledge (Motor Insurance)
Process Improvement
Claims Operations Knowledge
Knowledge of Insurance Claims Procedures
Claims Reserving Knowledge
Claims Knowledge
Documentation and Record Keeping
Claims Documentation Management
Data Entry and Record Keeping
Performance Management
Training and Development
Claims Assessment and Evaluation

Human

Negotiation Skills
Communication Skills
Customer Service
Attention to Detail
Problem Solving
Negotiation and Influence
Relationship Management
Accountability
Problem-Solving
Effective Communication
Active Listening
Conflict Resolution
Emotional Intelligence
Collaboration
Cross-functional Collaboration
Negotiation and Conflict Resolution
Stakeholder Management
Analytical Thinking
Financial Acumen
Written Communication
Verbal Communication
Empathy
Interpersonal Skills
Adaptability
Leadership
Communication
Patience and Empathy
Coaching and Mentoring

Technology

Claims Management Systems
Data Analysis Tools
Document Management Tools
Data Entry and Verification
Case Management System Proficiency
Claims Management Systems Proficiency
Document Management Systems
Compliance Monitoring Tools
Workflow Automation Tools
Data Reporting and Analysis Tools
Customer Relationship Management (CRM) Tools
Communication Platforms
Claims Management Software
Data Reporting Tools
Workflow Management Systems
Spreadsheet Software Proficiency
Business Intelligence Tools
Collaboration Platforms
Process Mapping Tools
Reporting and Dashboard Tools
Claims Management Systems Expertise
Business Process Modeling Tools
Business Process Automation
Use of Document Management Systems
Claims Processing Software
Data Verification Tools
Document Management Software
Actuarial Software Utilization
Use of Claims Management Systems
Email and Correspondence Management
Basic Database Usage
Reporting Tools
Workflow Automation Software
Claims Management Software Proficiency
Data Analysis Basics

Senior Risk Manager

Grade:: L4
Headcount:: 100
Band:: $70,000

Work Intelligence™

Your organization is now equipped with Work Intelligence™— a live layer of data that quantifies opportunity across roles, tasks, and teams

Metric	What It Tells You
AI Potential Index (AIPI)	38.60% of total work is ready for automation
Annual Salary Exposure	$7,000,000 across analyzed roles
Total Potential Savings	$2,702,070 unlocked by automating tasks
Operational Efficiency Index (OEI)	31.55% potential impact on overall operational efficiency
Velocity of Output (VOI)	20.90% increase in delivery speed
Capacity Increase from Task Consolidation (CITC)	10.60% efficiency gains from reducing task overlap and streamlining duplicated tasks
Time to Benefit Realization (TBR)	8.2 months until Benefits visible after initial deployment

Tasks

Lead the implementation, execution, and ongoing monitoring of risk and compliance management frameworks.	40%	6.62%	$185K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: analyze current risk and compliance data and generate visual reports highlighting framework adherence and control effectiveness.
Facilitator Agent (Teams)	Prompt: during governance meetings, capture real-time notes, decisions, and action items related to risk framework monitoring.
Knowledge Agent (SharePoint)	Prompt: organize and surface compliance framework documents and controls for easy reference to ensure adherence during execution.
Configured Workflow
Copilot Analyst Agent	Ingests and analyzes compliance and risk data to generate insights on framework adherence and control effectiveness.
Facilitator Agent (Teams)	Automates meeting notes and action item tracking during risk framework review sessions to ensure follow-through.
Project Manager Agent (Planner)	Creates and manages detailed implementation plans with task assignments and progress updates for framework execution.
Copilot Agent
Conversational Design Step	Guide users through submitting framework components and monitoring criteria, clarifying scope and frequency of compliance checks.
Tools/Data Integration Step	Integrate with compliance monitoring platforms, enterprise risk data sources, and real-time risk analytics tools.
AI Processing/Output Format Step	Automate compliance status tracking with real-time anomaly detection and generate actionable framework health reports.

Skills

General
Human
Technology

Risk Management Frameworks
Compliance Management
Regulatory Knowledge
Project Management
Strategic Leadership
Communication
Stakeholder Engagement
Analytical Thinking
Governance Systems
Risk and Compliance Monitoring Tools
Data Analytics

Provide advice on the design, implementation, and maintenance of division-specific compliance and risk policies, procedures, and controls.	25%	6.62%	$116K

Take Action

Out-of-the-Box
Copilot Researcher Agent	Prompt: research and summarize latest regulatory requirements and best practices to draft updated compliance policies with citations.
Copilot Writing Coach	Prompt: improve clarity and tone of policy drafts to ensure they are suitable for different audiences and regulatory submission.
Knowledge Agent (SharePoint)	Prompt: curate and update internal policy libraries to reflect new or revised compliance controls and procedures.
Configured Workflow
Copilot Researcher Agent	Performs multi-source policy and regulatory research to summarize relevant compliance requirements and best practices.
Copilot Writing Coach	Assists in drafting and refining clear, well-structured policy documents tailored to division needs.
Knowledge Agent (SharePoint)	Curates and organizes updated policy documents and related compliance content for easy retrieval and version control.
Copilot Agent
Conversational Design Step	Interactively elicit policy area, current controls, and regulatory context to tailor advice and update recommendations.
Tools/Data Integration Step	Access regulatory intelligence services and internal policy repositories for up-to-date requirements and compliance references.
AI Processing/Output Format Step	Generate draft policy updates, summarize regulatory changes, and highlight alignment gaps with current procedures.

Skills

General
Human
Technology

Regulatory Knowledge
Risk Management
Policy Development
Strategic Thinking
Communication Skills
Stakeholder Management
Compliance Monitoring Tools
Document Management Systems
Data Analysis Platforms

Monitor and report quarterly risk declarations, risk views, and ensure completion and accuracy of all risk and control assessments.	60%	6.62%	$278K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: aggregate and validate quarterly risk data, detect anomalies, and generate summary reports with insights on risk declarations.
Facilitator Agent (Teams)	Prompt: capture meeting notes and action items during risk review meetings to track completion of control assessments.
Knowledge Agent (SharePoint)	Prompt: organize and retrieve past risk declarations and control assessment documents to verify completeness and accuracy.
Configured Workflow
Copilot Analyst Agent	Aggregates and analyzes risk data submissions to detect anomalies and validate completeness of risk assessments.
Copilot Visual Creator	Generates presentation-grade visual reports and narratives summarizing risk views and quarterly declarations.
Project Manager Agent (Planner)	Tracks completion statuses and sends reminders to responsible owners for timely risk and control assessment reporting.
Copilot Agent
Conversational Design Step	Guide user to submit or verify risk data inputs and confirm the scope of risk views and assessment periods.
Tools/Data Integration Step	Connect to risk management systems, risk data lakes, and enterprise reporting platforms for data aggregation.
AI Processing/Output Format Step	Validate data consistency, detect anomalies, and auto-generate comprehensive quarterly risk reports with insights.

Skills

General
Human
Technology

Risk Assessment
Regulatory Compliance Knowledge
Data Accuracy and Quality Assurance
Attention to Detail
Communication Skills
Stakeholder Management
Risk Management Information Systems (RMIS) Usage
Reporting Tools Proficiency
Data Analysis Tools

Liaise closely with Second Line of Defence teams on all division-specific risk management and compliance matters.	10%	6.62%	$46K

Take Action

Out-of-the-Box
Facilitator Agent (Teams)	Prompt: during collaboration sessions, auto-generate meeting minutes, decisions, and follow-up tasks with stakeholders.
Community Agent (Viva Engage)	Prompt: answer FAQs and curate discussion summaries in risk management communities for cross-team knowledge sharing.
Copilot Writing Coach	Prompt: draft clear, professional communication messages to Second Line Defence teams regarding compliance updates.
Configured Workflow
Facilitator Agent (Teams)	Automatically records meetings, extracts key discussion points and action items to support collaboration with Second Line teams.
Project Manager Agent (Planner)	Creates task lists for follow-up activities derived from collaboration sessions with risk and compliance teams.
Community Agent (Viva Engage)	Curates knowledge and answers queries within team communities to enhance ongoing communication with defense teams.
Copilot Agent
Conversational Design Step	Facilitate scheduling and note capture for risk collaboration meetings and clarify agenda topics or issues for discussion.
Tools/Data Integration Step	Integrate with collaboration platforms, task management tools, and document repositories to share updates and actions.
AI Processing/Output Format Step	Generate meeting summaries, action item lists, and automated follow-up reminders for stakeholders.

Skills

General
Human
Technology

Risk Management Expertise
Regulatory Compliance Knowledge
Governance Frameworks Understanding
Interpersonal Communication
Relationship Building
Collaboration and Teamwork
Risk and Compliance Data Systems
Communication Platforms

Advise the business on emerging risk management issues and assist in developing risk mitigation processes within approved risk appetite.	20%	1.99%	$28K

Take Action

Out-of-the-Box
Copilot Researcher Agent	Prompt: gather and summarize emerging risk trends and mitigation best practices from internal and external sources.
Copilot Analyst Agent	Prompt: analyze current risk data to identify evolving risk patterns and recommend suitable mitigation measures.
Copilot Writing Coach	Prompt: create advisory reports and communications that clearly explain emerging risks and proposed mitigation actions.
Configured Workflow
Copilot Researcher Agent	Conducts research on emerging risk trends and benchmarks industry best practices for mitigation strategies.
Copilot Analyst Agent	Analyzes company data to identify early warning signals and quantify emerging risk exposures.
Copilot Writing Coach	Helps draft advisory briefs and recommendations for business stakeholders tailored to risk appetite considerations.
Copilot Agent
Conversational Design Step	Capture key emerging risk concerns and desired risk appetite boundaries to focus analysis and advisory output.
Tools/Data Integration Step	Access risk analytics platforms and early warning systems with data on emerging risk trends and incident patterns.
AI Processing/Output Format Step	Use AI to analyze trends, score emerging risks, and produce prioritized mitigation recommendations.

Skills

General
Human
Technology

Risk Assessment and Analysis
Regulatory and Compliance Knowledge
Risk Mitigation Strategy Development
Strategic Thinking
Effective Communication
Influence and Leadership
Risk Management Information Systems (RMIS)
Data Analytics
Process Mapping and Improvement Tools

Support the business in incident management by conducting root cause analysis, recommending preventive actions, and monitoring remedial activity.	50%	6.62%	$232K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: analyze incident data to identify root causes and generate recommendations for preventive controls.
Facilitator Agent (Teams)	Prompt: document incident management meetings with real-time notes and track assigned remedial actions.
Knowledge Agent (SharePoint)	Prompt: maintain and retrieve incident investigation reports and preventive action records to monitor progress.
Configured Workflow
Copilot Analyst Agent	Automates analysis of incident data to identify root causes and patterns with AI-driven insights.
Project Manager Agent (Planner)	Creates and manages remediation action plans with due dates and accountability tracking.
Facilitator Agent (Teams)	Documents incident review meetings, tracks decisions and follow-ups to ensure prevention measures are implemented.
Copilot Agent
Conversational Design Step	Collect incident details and remediation status, prompting for contextual information to refine root cause identification.
Tools/Data Integration Step	Integrate with incident management and case tracking systems capturing event logs and remediation updates.
AI Processing/Output Format Step	Perform root cause analysis using pattern recognition, prioritize corrective actions, and track remediation progress automatically.

Skills

General
Human
Technology

Root Cause Analysis
Risk Assessment and Mitigation
Incident Management
Communication Skills
Attention to Detail
Collaboration and Influencing
Data Analysis Tools
Compliance Management Systems
Workflow and Task Management Software

Contribute to strengthening governance, risk management practices, internal control environment, and risk culture across the division.	15%	1.99%	$21K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: analyze employee sentiment data and governance metrics to provide insights on risk culture health.
Facilitator Agent (Teams)	Prompt: facilitate governance workshops by capturing key outcomes and tracking follow-up governance tasks.
Copilot Writing Coach	Prompt: draft clear communications and governance updates to promote risk management awareness.
Configured Workflow
Copilot Researcher Agent	Researches industry benchmarks and best practices to guide improvements in risk culture and governance frameworks.
Community Agent (Viva Engage)	Supports engagement by curating relevant content and fostering discussions around risk and governance topics.
Project Manager Agent (Planner)	Automates governance workflow tracking, ensuring timely progress of risk management initiatives.
Copilot Agent
Conversational Design Step	Facilitate engagement surveys and sentiment queries to assess risk culture and governance effectiveness interactively.
Tools/Data Integration Step	Access employee feedback platforms, governance workflow systems, and risk culture metrics databases.
AI Processing/Output Format Step	Analyze sentiment data and engagement trends to generate governance improvement plans and culture reinforcement actions.

Skills

General
Human
Technology

Risk Management Frameworks
Internal Control Systems
Regulatory Compliance Knowledge
Leadership
Stakeholder Communication
Change Management
Governance, Risk and Compliance (GRC) Platforms
Data Analytics Tools
Enterprise Risk Management (ERM) Systems

Monitor and report key risk indicators, breach management, incidents, controls performance, emerging risks, and regulatory changes to internal stakeholders.	65%	6.62%	$301K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: consolidate KRI data and breach reports to generate visual dashboards and executive summaries.
Facilitator Agent (Teams)	Prompt: document review meetings and capture follow-up tasks related to breaches and controls performance.
Knowledge Agent (SharePoint)	Prompt: retrieve and organize regulatory updates and incident documents to ensure timely stakeholder reporting.
Configured Workflow
Copilot Analyst Agent	Automates collection and analysis of KRI data, incident logs, and breach reports for real-time risk monitoring.
Copilot Visual Creator	Creates dashboards and visual reports that clearly communicate risk performance and emerging issues to stakeholders.
Facilitator Agent (Teams)	Captures meeting insights and ensures actionable reporting and follow-up in internal stakeholder reviews.
Copilot Agent
Conversational Design Step	Prompt users for desired KRI focus areas, reporting period, and stakeholder groups to tailor reporting outputs.
Tools/Data Integration Step	Integrate with BI dashboards, incident tracking systems, and regulatory update feeds for real-time data consolidation.
AI Processing/Output Format Step	Aggregate, analyze and visualize KRI trends with automated breach alerts and progressive reporting formats.

Skills

General
Human
Technology

Risk Management
Regulatory Knowledge
Incident and Breach Management
Data Analysis
Communication Skills
Stakeholder Management
Attention to Detail
Risk Reporting Tools
Data Visualization
Enterprise Risk Management (ERM) Systems

Develop and oversee execution plans to address regulatory changes impacting risk governance and compliance frameworks.	30%	1.99%	$42K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: analyze regulatory change summaries and generate impact assessments with associated task lists.
Facilitator Agent (Teams)	Prompt: capture plan development meetings, assign tasks, and track progress to ensure execution of compliance plans.
Knowledge Agent (SharePoint)	Prompt: maintain an up-to-date regulatory knowledge base to ensure frameworks reflect current requirements.
Configured Workflow
Copilot Researcher Agent	Tracks regulatory updates and summarizes their impact on compliance requirements for the division.
Project Manager Agent (Planner)	Builds and monitors project plans to implement changes required by new regulatory mandates.
Knowledge Agent (SharePoint)	Maintains an organized repository of regulatory guidance and updated compliance policies for informed execution.
Copilot Agent
Conversational Design Step	Collect information on new regulatory changes, impact scope, and resource availability via structured dialogue.
Tools/Data Integration Step	Link to regulatory change management systems and internal compliance task trackers for plan coordination.
AI Processing/Output Format Step	Perform impact analysis, generate action plans, assign tasks automatically, and track execution progress.

Skills

General
Human
Technology

Regulatory Knowledge
Risk Governance Framework Design
Project Management
Strategic Thinking
Leadership
Communication
Regulatory Technology (RegTech) Tools
Compliance Management Systems
Data Analysis and Reporting Tools

Coordinate cross-functional risk assessments and integration of risk controls across multiple business units.	35%	6.62%	$162K

Take Action

Out-of-the-Box
Facilitator Agent (Teams)	Prompt: manage cross-unit meetings by capturing decisions and tracking assigned risk assessment activities.
Copilot Analyst Agent	Prompt: aggregate risk assessment data from multiple units and generate integrated risk control performance reports.
Knowledge Agent (SharePoint)	Prompt: curate risk control documentation collaboratively to ensure alignment across business units.
Configured Workflow
Project Manager Agent (Planner)	Plans and assigns tasks coordinating cross-unit assessment activities and timelines.
Facilitator Agent (Teams)	Records collaboration meetings and extracts key decisions to track coordinated risk control integration efforts.
Community Agent (Viva Engage)	Facilitates sharing knowledge and updates in communities to align multiple units on risk assessment progress.
Copilot Agent
Conversational Design Step	Facilitate collection of risk assessment inputs from multiple stakeholders and clarify interdependencies and control overlaps.
Tools/Data Integration Step	Integrate with collaboration platforms, risk assessment tools, and workflow automation systems for data harmonization.
AI Processing/Output Format Step	Consolidate assessments, detect control redundancies or gaps, and generate integrated risk control frameworks.

Skills

General
Human
Technology

Risk Assessment Expertise
Risk Control Integration
Enterprise Risk Management (ERM)
Regulatory Compliance Knowledge
Cross-Functional Collaboration
Communication Skills
Leadership
Project Management
Risk Management Software Proficiency
Data Analysis Tools

Ensure continuous improvement of risk management and compliance policies based on lessons learned and risk event analyses.	40%	1.99%	$56K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: analyze historical incident data to identify patterns and recommend enhancements for risk policies.
Copilot Researcher Agent	Prompt: research benchmarking data and best practices to support policy improvement initiatives.
Copilot Writing Coach	Prompt: draft policy update documents incorporating lessons learned and risk event insights.
Configured Workflow
Copilot Analyst Agent	Performs pattern recognition on historical risk events to identify control weaknesses and improvement opportunities.
Copilot Researcher Agent	Gathers best practices and benchmarking data on policy enhancements from external sources.
Copilot Writing Coach	Assists in refining updated policy drafts incorporating lessons learned and analytical insights.
Copilot Agent
Conversational Design Step	Guide users to input incident summaries and lessons learned, while querying for desired focus areas in policy update suggestions.
Tools/Data Integration Step	Access incident databases, risk analytics platforms, and policy document repositories for comprehensive data input.
AI Processing/Output Format Step	Perform pattern recognition and benchmarking analysis to recommend targeted policy improvements.

Skills

General
Human
Technology

Risk Management Expertise
Compliance Knowledge
Data Analysis and Interpretation
Business Process Improvement
Effective Communication
Leadership and Influence
Critical Thinking
Risk Management Software Proficiency
Compliance Monitoring Systems
Data Visualization Tools

Deliver presentations and training sessions to raise risk and compliance awareness across business units.	20%	6.62%	$93K

Take Action

Out-of-the-Box
Copilot Visual Creator	Prompt: create engaging presentation visuals and storyboards to communicate risk and compliance topics effectively.
Copilot Writing Coach	Prompt: develop clear and tailored training content for various audience levels within the organization.
Viva Learning Copilot	Prompt: assemble learning paths and recommend relevant compliance training courses tailored to business units.
Configured Workflow
Copilot Visual Creator	Automatically generates engaging training visuals and presentation decks using natural language prompts.
Copilot Writing Coach	Helps draft clear, audience-tailored training content and speaking notes.
Viva Learning Copilot	Builds and recommends personalized learning paths for participants based on role and knowledge gaps.
Copilot Agent
Conversational Design Step	Collect information on audience profile, training objectives, and preferred delivery format to customize content generation.
Tools/Data Integration Step	Leverage AI content creation platforms and learning management systems to produce and deploy training materials.
AI Processing/Output Format Step	Generate presentation decks, training scripts, and adaptive learning modules aligned with compliance requirements.

Skills

General
Human
Technology

Risk Management Knowledge
Training and Presentation Design
Instructional Techniques
Public Speaking
Communication Skills
Interpersonal Skills
Presentation Software Proficiency
Learning Management System (LMS) Utilization
Virtual Collaboration Tools

Analyze operational risk and compliance data to identify trends, emerging risks, and control weaknesses.	70%	6.62%	$324K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: perform multi-source data analysis to detect trends, emerging risks, and gaps in controls with narrative explanations.
Copilot Researcher Agent	Prompt: gather external risk trend intelligence to supplement internal data analysis for comprehensive risk insights.
Knowledge Agent (SharePoint)	Prompt: index and retrieve past risk and compliance reports to support trend comparison and control weakness assessments.
Configured Workflow
Copilot Analyst Agent	Leverages advanced AI analytics to detect trends, flag emerging risks, and identify control deficiencies in data.
Copilot Researcher Agent	Synthesizes external and internal research to contextualize findings in risk and compliance domains.
Copilot Visual Creator	Creates dashboards and visual summaries to communicate data insights effectively to stakeholders.
Copilot Agent
Conversational Design Step	Prompt user to specify data scope, types of risks to analyze, and timeline for trend identification.
Tools/Data Integration Step	Integrate with operational risk databases, compliance systems, and external data feeds for comprehensive data ingestion.
AI Processing/Output Format Step	Apply machine learning models and NLP to detect trends, score emerging risks, and highlight control deficiencies.

Skills

General
Human
Technology

Risk Analysis
Data Interpretation
Regulatory Knowledge
Critical Thinking
Attention to Detail
Communication Skills
Data Analytics
Risk Management Systems
Business Intelligence Tools

Provide hands-on coaching and mentoring to less experienced risk and compliance team members.	10%	6.62%	$46K

Take Action

Out-of-the-Box
Copilot Learning Coach	Prompt: recommend personalized learning paths and provide summaries of compliance topics to support menteesâ€™ skill growth.
Community Agent (Viva Engage)	Prompt: facilitate Q&A and knowledge sharing within mentoring and risk communities to enhance collective learning.
Copilot Writing Coach	Prompt: assist in drafting coaching feedback and concise learning materials for junior team members.
Configured Workflow
Copilot Learning Coach	Recommends tailored learning resources and tracks progress to supplement mentoring and skill development.
Community Agent (Viva Engage)	Curates relevant knowledge content and answers routine questions from less experienced team members.
Copilot Writing Coach	Supports preparation of coaching materials and feedback communications.
Copilot Agent
Conversational Design Step	Facilitate interactive Q&A and knowledge sharing sessions tailored to team membersâ€™ experience levels and learning goals.
Tools/Data Integration Step	Connect to internal knowledge bases, learning platforms, and virtual assistant tools for just-in-time guidance.
AI Processing/Output Format Step	Provide contextualized answers, curated learning content, and track learner progress to supplement human coaching.

Skills

General
Human
Technology

Risk and Compliance Knowledge
Coaching and Mentoring Techniques
Regulatory Framework Understanding
Communication Skills
Empathy
Leadership
Collaboration
Enterprise Risk Management (ERM) Tools
Learning Management Systems (LMS)
Communication Platforms

Engage senior stakeholders to influence risk governance priorities and integrate risk considerations into strategic business planning.	10%	1.99%	$14K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: generate data-driven insights and scenario analyses to support strategic risk discussions with senior leaders.
Copilot Writing Coach	Prompt: draft executive summaries and communications tailored for senior stakeholder engagement on risk topics.
Copilot Visual Creator	Prompt: create impactful presentation visuals to illustrate risk governance priorities during strategic meetings.
Configured Workflow
Copilot Analyst Agent	Prepares data-driven insights and scenario analyses to inform strategic discussions with senior leaders.
Copilot Visual Creator	Generates executive-ready visual presentations to support risk governance conversations.
Facilitator Agent (Teams)	Captures meeting decisions and action items to ensure follow-up on governance priorities.
Copilot Agent
Conversational Design Step	Conduct structured dialogue on strategic priorities, risk appetite, and scenarios to inform presentation and advisory outputs.
Tools/Data Integration Step	Access analytical dashboards, executive reporting platforms, and scenario modeling tools with strategic data inputs.
AI Processing/Output Format Step	Generate decision-support model outputs and tailored scenario analyses to support stakeholder engagement.

Skills

General
Human
Technology

Risk Governance Framework Knowledge
Strategic Business Planning
Regulatory & Compliance Expertise
Leadership
Stakeholder Management
Persuasive Communication
Emotional Intelligence
Enterprise Risk Management (ERM) Tools
Data Visualization and Reporting Tools
Collaboration Platforms

Manage and escalate breach and incident reports in accordance with internal policies and regulatory obligations.	55%	6.62%	$255K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: analyze breach and incident data to classify severity, prioritize escalation, and generate automated reports.
Facilitator Agent (Teams)	Prompt: capture and distribute incident response meeting notes and track remedial action assignments promptly.
Knowledge Agent (SharePoint)	Prompt: organize breach incident documentation and regulatory escalation guidelines for quick retrieval.
Configured Workflow
Copilot Analyst Agent	Automatically classifies breaches/incidents and evaluates severity using AI-driven risk scoring.
Project Manager Agent (Planner)	Manages escalation workflows and remediation assignments to ensure timely resolution.
Facilitator Agent (Teams)	Documents incident review meetings and tracks compliance with reporting obligations.
Copilot Agent
Conversational Design Step	Guide users through incident reporting workflows capturing breach details, impact assessment, and escalation criteria.
Tools/Data Integration Step	Integrate with incident case management and regulatory reporting systems to track and manage breach lifecycle.
AI Processing/Output Format Step	Automate classification, escalation triggers, and generate compliance filings based on regulatory requirements.

Skills

General
Human
Technology

Regulatory Compliance Knowledge
Incident Management
Risk Assessment
Communication Skills
Attention to Detail
Decision-Making
Governance Frameworks
Incident Tracking Systems
Reporting and Documentation Tools

Facilitate scenario analysis and stress testing exercises to evaluate risk exposure and resilience of the division.	45%	6.62%	$209K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: generate scenario impact analyses by simulating risk events and producing executive summaries of stress test results.
Facilitator Agent (Teams)	Prompt: document scenario planning sessions with action items and agreed assumptions for follow-up.
Copilot Visual Creator	Prompt: develop visuals like charts and dashboards that communicate stress test outcomes and risk exposures.
Configured Workflow
Copilot Analyst Agent	Generates automated scenario models and performs impact analyses on key risk exposures.
Copilot Visual Creator	Creates detailed visual reports and dashboards to communicate stress testing outcomes.
Project Manager Agent (Planner)	Coordinates scenario exercise schedules and participant tasks to ensure comprehensive evaluations.
Copilot Agent
Conversational Design Step	Collect scenario parameters, risk factors, and desired impact metrics to configure stress testing simulations.
Tools/Data Integration Step	Connect to risk modeling and simulation platforms with access to financial and operational data inputs.
AI Processing/Output Format Step	Run simulations using AI models, generate impact assessments, and produce comprehensive stress test reports.

Skills

General
Human
Technology

Risk Analysis
Stress Testing Methodologies
Scenario Planning
Leadership
Communication
Critical Thinking
Data Analysis Tools
Risk Management Systems
Reporting and Visualization Tools

Collaborate with technology teams to leverage emerging digital tools that improve risk identification and compliance monitoring.	30%	1.99%	$42K

Take Action

Out-of-the-Box
Facilitator Agent (Teams)	Prompt: coordinate collaborative meetings with tech teams, capturing decisions and follow-ups on digital tool pilots.
Copilot Researcher Agent	Prompt: research emerging AI and digital tools relevant to risk management and summarize findings for technology stakeholders.
Knowledge Agent (SharePoint)	Prompt: curate technology assessment documentation and pilot results to maintain knowledge continuity.
Configured Workflow
Facilitator Agent (Teams)	Documents cross-functional meetings and captures action items related to technology adoption.
Project Manager Agent (Planner)	Tracks pilot projects and integration tasks to implement new digital risk tools.
Community Agent (Viva Engage)	Facilitates knowledge sharing and feedback within technology and risk communities to foster innovation.
Copilot Agent
Conversational Design Step	Facilitate discovery discussions capturing technology goals, integration needs, and risk management priorities.
Tools/Data Integration Step	Link with R&D collaboration platforms, pilot tracking systems, and enterprise DevOps tools for technology assessment.
AI Processing/Output Format Step	Analyze pilot outcomes, evaluate tool effectiveness, and generate integration roadmaps for risk management solutions.

Skills

General
Human
Technology

Risk Management Expertise
Compliance Knowledge
Project Management
Communication
Collaboration
Change Management
Data Analytics Understanding
Digital Tools Familiarity
Enterprise Risk Software Integration

Review and approve risk management documentation, including risk registers, control self-assessments, and compliance attestations.	50%	6.62%	$232K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: review risk register and control assessment documents to highlight inconsistencies and summarize key findings.
Copilot Writing Coach	Prompt: refine and clarify risk management documents before approval ensuring consistency and compliance with standards.
Facilitator Agent (Teams)	Prompt: capture review meetings and record approval decisions with assigned next steps.
Configured Workflow
Copilot Analyst Agent	Uses NLP to validate documentation consistency, flag inconsistencies, and summarize key points for review.
Project Manager Agent (Planner)	Schedules review cycles and tracks approval statuses to ensure timely compliance documentation sign-off.
Knowledge Agent (SharePoint)	Organizes and maintains approved documentation for easy retrieval and audit readiness.
Copilot Agent
Conversational Design Step	Prompt users to upload or link documentation and specify review criteria or focus areas for validation.
Tools/Data Integration Step	Integrate with document management systems and workflow automation platforms for version control and approvals.
AI Processing/Output Format Step	Use NLP to validate content consistency, summarize key points, flag discrepancies, and facilitate approval workflows.

Skills

General
Human
Technology

Risk Management Knowledge
Regulatory Compliance Expertise
Attention to Detail
Analytical Thinking
Decision-Making
Communication Skills
Leadership
Document Management Systems
Risk and Compliance Software Proficiency

Build and maintain strong relationships with internal and external regulators to facilitate compliance and timely response to regulatory inquiries.	15%	1.99%	$21K

Take Action

Out-of-the-Box
Copilot Writing Coach	Prompt: draft professional and clear communications for regulatory correspondence to ensure timely and appropriate responses.
Facilitator Agent (Teams)	Prompt: document meetings and key regulator interactions to track action items and follow-up activities.
Community Agent (Viva Engage)	Prompt: manage internal compliance communities to share updates on regulatory inquiries and compliance best practices.
Configured Workflow
Community Agent (Viva Engage)	Supports regulatory communities by managing Q&A and surfacing relevant guidance for regulatory relationship management.
Copilot Writing Coach	Assists in drafting clear and compliant communications for regulatory inquiries and ongoing compliance dialogue.
Project Manager Agent (Planner)	Tracks and manages response timelines and commitments related to regulatory engagements.
Copilot Agent
Conversational Design Step	Capture regulatory contacts, inquiry details, and communication preferences through guided dialogue.
Tools/Data Integration Step	Connect with CRM platforms and communication tracking tools to log interactions and manage follow-ups.
AI Processing/Output Format Step	Automate scheduling, generate response drafts, and track regulatory inquiry status for timely resolution.

Skills

General
Human
Technology

Regulatory Knowledge
Risk Governance
Stakeholder Management
Effective Communication
Negotiation and Conflict Resolution
Compliance Management Systems
Document Management

Skills

General

Risk Management Frameworks
Compliance Management
Regulatory Knowledge
Project Management
Risk Management
Policy Development
Risk Assessment
Regulatory Compliance Knowledge
Data Accuracy and Quality Assurance
Risk Management Expertise
Governance Frameworks Understanding
Risk Assessment and Analysis
Regulatory and Compliance Knowledge
Risk Mitigation Strategy Development
Root Cause Analysis
Risk Assessment and Mitigation
Incident Management
Internal Control Systems
Incident and Breach Management
Data Analysis
Risk Governance Framework Design
Risk Assessment Expertise
Risk Control Integration
Enterprise Risk Management (ERM)
Compliance Knowledge
Data Analysis and Interpretation
Business Process Improvement
Risk Management Knowledge
Training and Presentation Design
Instructional Techniques
Risk Analysis
Data Interpretation
Risk and Compliance Knowledge
Coaching and Mentoring Techniques
Regulatory Framework Understanding
Risk Governance Framework Knowledge
Strategic Business Planning
Regulatory & Compliance Expertise
Stress Testing Methodologies
Scenario Planning
Regulatory Compliance Expertise
Risk Governance

Human

Strategic Leadership
Communication
Stakeholder Engagement
Analytical Thinking
Strategic Thinking
Communication Skills
Stakeholder Management
Attention to Detail
Interpersonal Communication
Relationship Building
Collaboration and Teamwork
Effective Communication
Influence and Leadership
Collaboration and Influencing
Leadership
Stakeholder Communication
Change Management
Cross-Functional Collaboration
Leadership and Influence
Critical Thinking
Public Speaking
Interpersonal Skills
Empathy
Collaboration
Persuasive Communication
Emotional Intelligence
Decision-Making
Negotiation and Conflict Resolution

Technology

Governance Systems
Risk and Compliance Monitoring Tools
Data Analytics
Compliance Monitoring Tools
Document Management Systems
Data Analysis Platforms
Risk Management Information Systems (RMIS) Usage
Reporting Tools Proficiency
Data Analysis Tools
Risk and Compliance Data Systems
Communication Platforms
Risk Management Information Systems (RMIS)
Process Mapping and Improvement Tools
Compliance Management Systems
Workflow and Task Management Software
Governance, Risk and Compliance (GRC) Platforms
Data Analytics Tools
Enterprise Risk Management (ERM) Systems
Risk Reporting Tools
Data Visualization
Regulatory Technology (RegTech) Tools
Data Analysis and Reporting Tools
Risk Management Software Proficiency
Compliance Monitoring Systems
Data Visualization Tools
Presentation Software Proficiency
Learning Management System (LMS) Utilization
Virtual Collaboration Tools
Risk Management Systems
Business Intelligence Tools
Enterprise Risk Management (ERM) Tools
Learning Management Systems (LMS)
Data Visualization and Reporting Tools
Collaboration Platforms
Governance Frameworks
Incident Tracking Systems
Reporting and Documentation Tools
Reporting and Visualization Tools
Data Analytics Understanding
Digital Tools Familiarity
Enterprise Risk Software Integration
Risk and Compliance Software Proficiency
Document Management

Life Actuary

Grade:: L4
Headcount:: 100
Band:: $125,000

Work Intelligence™

Your organization is now equipped with Work Intelligence™— a live layer of data that quantifies opportunity across roles, tasks, and teams

Metric	What It Tells You
AI Potential Index (AIPI)	47.99% of total work is ready for automation
Annual Salary Exposure	$12,500,000 across analyzed roles
Total Potential Savings	$5,998,375 unlocked by automating tasks
Operational Efficiency Index (OEI)	45.50% potential impact on overall operational efficiency
Velocity of Output (VOI)	21.10% increase in delivery speed
Capacity Increase from Task Consolidation (CITC)	10.15% efficiency gains from reducing task overlap and streamlining duplicated tasks
Time to Benefit Realization (TBR)	7.3 months until Benefits visible after initial deployment

Tasks

Calculate and value New Business Margin (NBM) and New Business Value (NBV) in compliance with IFRS 17 standards.	55%	5.81%	$399K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: please analyze structured actuarial data related to NBM and NBV calculations with IFRS 17 compliance checks and summarize insights.
Facilitator Agent (Teams)	Prompt: please generate meeting notes and action items from IFRS 17 valuation review sessions and track follow-ups.
Copilot Writing Coach	Prompt: please help me draft clear and compliant reports explaining NBM and NBV valuation results to stakeholders.
Configured Workflow
Copilot Analyst Agent	Automatically ingests actuarial and financial data to generate initial valuation calculations and compliance insights.
Copilot Studio Custom Agents	Automates workflow orchestration to integrate calculation engines with enterprise data and compliance checks.
Facilitator Agent (Teams)	Captures and summarizes review meetings to ensure alignment on NBM and NBV results and compliance standards.
Copilot Agent
Conversational Design Step	Guide users to input new business data parameters, select IFRS 17 compliant calculation methods, and confirm scope and timing assumptions through a step-by-step conversational interface.
Tools/Data Integration Step	Integrate with actuarial calculation engines via APIs and Microsoft Fabric/Power BI data sources for real-time data ingestion and validation.
AI Processing/Output Format Step	Apply AI-driven parameter optimization and IFRS 17 compliance checks to calculate NBM and NBV, then generate reports with narrative insights and key metric summaries.

Skills

General
Human
Technology

Actuarial Science
Financial Modeling
IFRS 17 Knowledge
Data Analysis and Interpretation
Attention to Detail
Communication Skills
Problem-Solving
Actuarial Modeling Software
Spreadsheet Proficiency
Statistical Programming

Analyze movements and sensitivities impacting life insurance actuarial values.	50%	5.81%	$363K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: please perform sensitivity analysis on actuarial value drivers and highlight key trends and anomalies.
Copilot Visual Creator	Prompt: please create visual diagrams showing the impact of key variables on actuarial values for presentation.
Copilot Writing Coach	Prompt: please improve clarity and tone of the analysis narrative summarizing actuarial sensitivities.
Configured Workflow
Copilot Analyst Agent	Performs data ingestion and preliminary pattern recognition on actuarial value movements and sensitivities.
Copilot Researcher Agent	Conducts comparative research on key drivers and industry benchmarks to contextualize sensitivity analysis.
Copilot Visual Creator	Generates clear visualizations and narratives to communicate sensitivity trends and key influencers.
Copilot Agent
Conversational Design Step	Collect inputs on the range of variables and scenarios for sensitivity analyses, guiding the user to focus on key actuarial drivers and define analysis scope.
Tools/Data Integration Step	Connect to structured actuarial datasets and historical experience data stored within Microsoft Fabric or integrated actuarial platforms for analysis.
AI Processing/Output Format Step	Use AI and machine learning models to identify patterns, perform sensitivity analysis, detect anomalies, and create visual trend reports with explanatory narratives.

Skills

General
Human
Technology

Actuarial Mathematics
Financial Modeling
Risk Analysis
Attention to Detail
Critical Thinking
Communication Skills
Statistical Software Proficiency
Actuarial Modeling Software
Spreadsheet Tools

Conduct profit testing for new life insurance products and provide support and quality control to the Life Department.	60%	5.81%	$436K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: please analyze profit testing datasets and flag inconsistencies or unusual results for review.
Facilitator Agent (Teams)	Prompt: please capture decisions and quality control actions from profit testing review meetings and assign follow-ups.
Copilot Writing Coach	Prompt: please draft quality control summaries and reports for product profitability reviews.
Configured Workflow
Copilot Analyst Agent	Automates data processing and initiation of profit testing scenarios based on input assumptions.
Copilot Studio Custom Agents	Integrates scenario execution with quality control steps and workflows for validation and exception flagging.
Facilitator Agent (Teams)	Summarizes collaborative reviews, action items and quality control findings with stakeholders.
Copilot Agent
Conversational Design Step	Prompt users to input product features, select testing scenarios, and define quality control parameters in an interactive workflow.
Tools/Data Integration Step	Access actuarial modeling platforms and integrate with Power BI for test scenario data and quality control analytics.
AI Processing/Output Format Step	Automate scenario generation, execute profit tests using actuarial engines, flag inconsistencies, and generate quality control alerts and summarized reports.

Skills

General
Human
Technology

Actuarial Modeling
Financial Analysis
Risk Assessment
Attention to Detail
Communication Skills
Problem-Solving
Data Analysis
Actuarial Software Proficiency
Spreadsheet Software Expertise

Calculate risk measures related to new business within the life insurance portfolio.	65%	5.81%	$472K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: please calculate and summarize key risk measures such as mortality and lapse risks using new business data.
Copilot Visual Creator	Prompt: please generate risk measure visualizations and charts for inclusion in risk reports.
Copilot Writing Coach	Prompt: please help me write concise explanations of risk measure calculations for non-technical stakeholders.
Configured Workflow
Copilot Analyst Agent	Uses predictive analytics to calculate mortality, lapse, and economic risk measures from portfolio data.
Copilot Studio Custom Agents	Orchestrates risk simulation workflows and aggregates outputs across multiple risk dimensions.
Copilot Visual Creator	Creates risk dashboards and visual summaries for easier stakeholder interpretation.
Copilot Agent
Conversational Design Step	Interactively prompt the user to specify risk types (mortality, lapse, expense, economic) and desired risk metrics to calculate.
Tools/Data Integration Step	Integrate with predictive modeling and stochastic simulation platforms via API along with internal actuarial datasets hosted in Microsoft Fabric.
AI Processing/Output Format Step	Leverage AI models to perform risk quantification, simulate scenarios, and produce summarized risk reports with visualization and decision support insights.

Skills

General
Human
Technology

Risk Assessment and Quantification
Life Insurance Product Knowledge
Actuarial Mathematics
Data Analysis and Statistical Modeling
Attention to Detail
Communication Skills
Collaboration
Statistical Software Proficiency
Actuarial Modeling Tools
Data Management Systems

Support business plan valuation by calculating and analyzing IFRS 9, IFRS 17, and statutory technical items for multi-year projections.	50%	5.81%	$363K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: please analyze multi-year projection data for IFRS 9, IFRS 17, and statutory items with compliance checks applied.
Facilitator Agent (Teams)	Prompt: please generate meeting summaries and track action items discussing business plan valuation progress.
Copilot Writing Coach	Prompt: please draft summaries of valuation outputs for inclusion in business plan reports.
Configured Workflow
Copilot Analyst Agent	Extracts relevant data and generates preliminary multi-year valuation summaries under IFRS 9 and 17 standards.
Copilot Studio Custom Agents	Automates linking scenario modeling with statutory and technical compliance checks in workflows.
Facilitator Agent (Teams)	Facilitates review meetings by capturing key decisions and follow-ups related to valuation assumptions.
Copilot Agent
Conversational Design Step	Collect projection assumptions, timeframe, and accounting standards preferences through progressive questioning to ensure comprehensive input capture.
Tools/Data Integration Step	Connect to multi-year actuarial projection models and financial data sources integrated via Microsoft Fabric and Power BI.
AI Processing/Output Format Step	Automate scenario modeling and compliance validation, generating insightful valuation summaries with exception reports aligned to IFRS 9/17 and statutory requirements.

Skills

General
Human
Technology

Actuarial Science Expertise
Financial Modeling and Valuation
Regulatory Knowledge (IFRS 9, IFRS 17, Statutory Regulations)
Data Analysis and Interpretation
Attention to Detail
Communication Skills
Collaboration and Teamwork
Statistical Software and Programming
Insurance Actuarial Tools and Systems
Financial Reporting Systems

Determine and update actuarial assumptions including lapse rates, mortality rates, and other experience assumptions based on data analysis.	70%	5.81%	$508K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: please analyze historical experience data to identify trends and update actuarial assumptions accordingly.
Copilot Visual Creator	Prompt: please create clear visuals that compare current and proposed assumptions for presentation and review.
Copilot Writing Coach	Prompt: please help me compose detailed assumption change rationale and summaries for internal documentation.
Configured Workflow
Copilot Analyst Agent	Performs initial data ingestion and statistical pattern recognition to suggest updated actuarial assumptions.
Copilot Researcher Agent	Aggregates industry trend research and complementary data sets for enhanced assumption calibration.
Copilot Studio Custom Agents	Automates dissemination of updated assumptions into model inputs and triggers validation workflows.
Copilot Agent
Conversational Design Step	Prompt users to supply recent experience data and specify which assumptions require updating, allowing refinement through iterative feedback.
Tools/Data Integration Step	Integrate historical experience datasets and external industry benchmarks accessible via Microsoft Fabric and connected data lakes.
AI Processing/Output Format Step	Apply machine learning models to analyze data trends, optimize assumptions dynamically, and output validated updated parameter sets for model use.

Skills

General
Human
Technology

Actuarial Science
Statistical Analysis
Data Interpretation
Critical Thinking
Attention to Detail
Communication Skills
Statistical Software Proficiency
Data Management Systems
Actuarial Modeling Software

Prepare and deliver comprehensive actuarial reporting for Allianz SE Group and support the actuarial function to ensure compliance.	55%	5.81%	$399K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: please generate insights and narratives from actuarial datasets to incorporate into compliance reports.
Copilot Writing Coach	Prompt: please improve the clarity, tone, and structure of actuarial reports prepared for Allianz SE Group stakeholders.
Facilitator Agent (Teams)	Prompt: please capture key decisions and compliance requirements discussed in actuarial reporting review meetings.
Configured Workflow
Copilot Analyst Agent	Compiles and analyzes reporting data to generate initial insights and compliance checks.
Copilot Writing Coach	Refines actuarial reports for clarity, tone, and compliance language to suit executive and regulatory audiences.
Facilitator Agent (Teams)	Captures meeting summaries and stakeholder feedback to finalize and approve reports.
Copilot Agent
Conversational Design Step	Guide report authors through selecting report type, compliance requirements, and target audience to tailor report content and structure.
Tools/Data Integration Step	Access structured actuarial data in Microsoft Fabric, compliance rule repositories, and existing report templates stored in SharePoint.
AI Processing/Output Format Step	Use natural language generation to produce standardized, customizable actuarial reports embedding validation checks, compliance assertions, and executive summaries.

Skills

General
Human
Technology

Actuarial Science
Financial Modeling
Regulatory Compliance Knowledge
Attention to Detail
Communication Skills
Collaboration
Statistical Analysis Software
Spreadsheet and Data Visualization Tools
Actuarial Valuation Systems

Develop and maintain actuarial financial models using actuarial software and programming tools.	40%	5.81%	$291K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: please assist with parameter tuning and error identification in actuarial model data outputs.
Copilot Writing Coach	Prompt: please help draft clear documentation and explanations for actuarial model updates and changes.
Facilitator Agent (Teams)	Prompt: please create action item lists and follow-up reminders from model development team meetings.
Configured Workflow
Copilot Analyst Agent	Assists in analyzing model input data and suggesting parameter adjustments based on data trends.
GitHub Copilot Coding Agent	Automates code generation, error detection, and test creation within actuarial modeling software environments.
Copilot Studio Custom Agents	Coordinates integration of model updates into enterprise workflows and version control systems.
Copilot Agent
Conversational Design Step	Elicit user requirements for modeling tasks, preferred actuarial methods, and programming languages through an iterative conversational interface.
Tools/Data Integration Step	Connect to code repositories, actuarial software platforms, and internal version-controlled model libraries.
AI Processing/Output Format Step	Automate repetitive coding, error checking, and parameter tuning leveraging AI-powered coding assistance integrated with GitHub Copilot and internal tools.

Skills

General
Human
Technology

Actuarial Mathematics
Financial Modeling
Statistical Analysis
Problem-Solving
Attention to Detail
Collaboration
Actuarial Software Proficiency
Programming Skills
Data Management

Validate and review actuarial model outputs to ensure consistency and accuracy.	50%	5.81%	$363K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: please analyze model outputs for anomalies, inconsistencies, and produce validation reports.
Copilot Writing Coach	Prompt: please draft validation summaries and exception reports on actuarial model outputs.
Facilitator Agent (Teams)	Prompt: please document review meeting notes and track validation tasks and deadlines.
Configured Workflow
Copilot Analyst Agent	Automatically detects anomalies and performs statistical consistency checks on model output data.
Copilot Studio Custom Agents	Executes audit trail generation and workflow validation sequences to confirm output reliability.
Facilitator Agent (Teams)	Summarizes validation reviews and documents stakeholder approvals or issues.
Copilot Agent
Conversational Design Step	Prompt users to specify output datasets for validation and clarification on accepted thresholds or exception criteria.
Tools/Data Integration Step	Access actuarial model results via Microsoft Fabric and integrate with anomaly detection AI engines.
AI Processing/Output Format Step	Run AI-driven anomaly detection and consistency checks, generate validation reports with flagged discrepancies and recommended corrective actions.

Skills

General
Human
Technology

Actuarial Modeling
Statistical Analysis
Risk Assessment
Attention to Detail
Communication Skills
Collaboration
Financial Modeling Software Proficiency
Data Analysis Tools
Version Control Systems

Collaborate with cross-functional teams including underwriting, finance, and product development to align actuarial models with business strategies.	20%	5.81%	$145K

Take Action

Out-of-the-Box
Facilitator Agent (Teams)	Prompt: please summarize cross-functional meetings highlighting alignment points and action items for actuarial model updates.
Copilot Writing Coach	Prompt: please draft clear communications explaining actuarial model implications tailored to finance, underwriting and product teams.
Copilot Visual Creator	Prompt: please create visual summaries of actuarial model impacts to support cross-team discussions.
Configured Workflow
Facilitator Agent (Teams)	Captures real-time meeting notes, action items, and decisions during cross-functional collaboration sessions.
Copilot Analyst Agent	Supports data querying and insight generation to provide relevant actuarial inputs during collaboration.
Copilot Visual Creator	Transforms complex model outputs into easy-to-understand visuals for stakeholder alignment.
Copilot Agent
Conversational Design Step	Facilitate context-setting dialogues to capture stakeholder inputs, meeting objectives, and key discussion points.
Tools/Data Integration Step	Utilize Microsoft Teams and SharePoint for document sharing, message logging, and integration with collaboration workflows.
AI Processing/Output Format Step	Leverage AI summarization to produce meeting notes, action items, and data visualizations to align cross-functional understanding.

Skills

General
Human
Technology

Actuarial Modeling
Financial Analysis
Business Acumen
Communication Skills
Collaboration
Stakeholder Management
Statistical Software Proficiency
Data Analysis Tools
Enterprise Resource Planning (ERP) Systems

Communicate actuarial findings and technical concepts effectively to non-actuarial stakeholders.	25%	5.81%	$182K

Take Action

Out-of-the-Box
Copilot Writing Coach	Prompt: please simplify and adapt actuarial content to non-technical language suitable for presentations and reports.
Copilot Visual Creator	Prompt: please create engaging charts and diagrams to illustrate key actuarial findings for stakeholder communication.
Copilot Analyst Agent	Prompt: please generate executive summaries and highlight key drivers and trends in actuarial results.
Configured Workflow
Copilot Writing Coach	Simplifies and tailors technical content to suit non-technical stakeholder understanding and engagement.
Copilot Visual Creator	Creates charts, diagrams, and visual storyboards that complement and clarify actuarial explanations.
Copilot Analyst Agent	Generates narrative summaries and insights from complex datasets for reporting and presentations.
Copilot Agent
Conversational Design Step	Query users about target audience preferences, key messages, and communication channels to adapt output accordingly.
Tools/Data Integration Step	Connect to Power BI, Tableau dashboards, and Arria NLG engines to access data visualizations and narrative templates.
AI Processing/Output Format Step	Convert technical actuarial output into clear, visual, and narrative formats tailored for business stakeholder comprehension.

Skills

General
Human
Technology

Actuarial Communication
Financial Modeling Interpretation
Presentation Skills
Active Listening
Interpersonal Communication
Data Visualization Tools
Reporting Software
Presentation Software

Perform experience investigations and statistical analysis to monitor product performance and inform assumption changes.	65%	5.81%	$472K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: please analyze product experience data and identify significant statistical variations and anomalies.
Copilot Visual Creator	Prompt: please generate graphical representations of experience trends and statistical findings.
Copilot Writing Coach	Prompt: please draft reports summarizing experience investigations and their implications for assumptions.
Configured Workflow
Copilot Analyst Agent	Automates ingestion and analysis of performance data to detect anomalies and trends informing assumption updates.
Copilot Researcher Agent	Complements analysis with research on external factors and market comparisons to validate findings.
Copilot Studio Custom Agents	Streams data pipelines and orchestrates hypothesis testing workflows for continuous experience monitoring.
Copilot Agent
Conversational Design Step	Engage users to specify investigation scope, select data periods, and define hypothesis or anomaly alerts desired.
Tools/Data Integration Step	Harvest structured experience data from Microsoft Fabric and Alteryx pipelines integrated with statistical tools.
AI Processing/Output Format Step	Execute AI-driven anomaly detection and statistical testing, generating summarized findings and recommended assumption updates.

Skills

General
Human
Technology

Experience Analysis
Statistical Modeling
Assumption Setting and Validation
Attention to Detail
Critical Thinking
Communication Skills
Statistical Software Proficiency
Actuarial Modeling Software
Data Management and Manipulation

Identify opportunities to enhance actuarial modeling techniques and processes through automation and innovative solutions.	40%	1.74%	$87K

Take Action

Out-of-the-Box
Copilot Researcher Agent	Prompt: please research recent innovations in actuarial modeling and automation best practices with citations.
Copilot Idea Coach	Prompt: please facilitate brainstorming and cluster ideas for process improvements in actuarial modeling.
Copilot Writing Coach	Prompt: please assist in drafting innovation proposals and business cases based on AI-generated ideas.
Configured Workflow
Copilot Researcher Agent	Scans external literature and internal documentation to identify emerging actuarial methods and technologies.
Copilot Idea Coach	Facilitates brainstorming and clustering of innovative ideas and potential automation opportunities.
Copilot Studio Custom Agents	Initiates pilot workflows that integrate identified innovations into existing actuarial processes for testing.
Copilot Agent
Conversational Design Step	Guide users through a brainstorming dialogue to capture specific pain points, desired automation goals, and innovation themes.
Tools/Data Integration Step	Access organizational knowledge bases, external research repositories via SharePoint Knowledge Agent and web search through Copilot Researcher Agent.
AI Processing/Output Format Step	Use AI to summarize literature, identify automation and process improvement opportunities, and cluster recommendations for prioritization.

Skills

General
Human
Technology

Actuarial Modeling
Financial Analysis
Process Improvement
Critical Thinking
Collaboration
Change Management
Programming and Scripting
Data Analytics and Visualization Tools
Automation Frameworks
Actuarial Software Platforms

Manage deadlines and prioritize tasks effectively to meet tight reporting and business plan submission timelines.	30%	5.81%	$218K

Take Action

Out-of-the-Box
Project Manager Agent (Planner)	Prompt: please create and update structured project plans with task assignments and deadlines for actuarial reporting deliverables.
Facilitator Agent (Teams)	Prompt: please capture meeting decisions related to prioritization and escalate risks for deadline management.
Copilot Writing Coach	Prompt: please draft status updates and communication on prioritization and timeline progress.
Configured Workflow
Project Manager Agent (Planner)	Transforms goals and context into detailed, dependency-aware plans to organize actuarial workloads.
Facilitator Agent (Teams)	Documents meeting decisions and progress updates to keep teams aligned on priorities and deadlines.
Copilot Analyst Agent	Monitors task completion data and provides insights on potential schedule risks and bottlenecks.
Copilot Agent
Conversational Design Step	Collect user inputs on project deadlines, task dependencies, and priority constraints via an interactive planner conversation.
Tools/Data Integration Step	Integrate with Microsoft Planner, Outlook/Teams calendars, and SharePoint task lists for real-time scheduling and status updates.
AI Processing/Output Format Step	Leverage AI to optimize scheduling, detect potential bottlenecks, send alerts on risks, and update prioritized task lists dynamically.

Skills

General
Human
Technology

Time Management
Project Management
Risk Assessment and Mitigation
Prioritization
Effective Communication
Stress Management
Workflow Automation Tools
Spreadsheet and Modeling Software
Collaboration Platforms

Mentor junior actuarial staff by providing technical guidance and knowledge transfer.	15%	1.74%	$33K

Take Action

Out-of-the-Box
Copilot Learning Coach	Prompt: please recommend curated learning paths and summarize key actuarial concepts for junior staff development.
Copilot Writing Coach	Prompt: please help draft clear explanatory materials and best practice guides for mentoring juniors.
Community Agent (Viva Engage)	Prompt: please moderate and support knowledge sharing discussions within the actuarial community.
Configured Workflow
Copilot Learning Coach	Suggests structured learning paths and resources tailored to actuarial role development and knowledge gaps.
Community Agent (Viva Engage)	Facilitates knowledge sharing and answers common questions in actuarial communities to support juniors.
Copilot Writing Coach	Helps prepare clear guidance documents and training materials for junior staff.
Copilot Agent
Conversational Design Step	Engage juniors via guided Q&A sessions to diagnose knowledge gaps and tailor learning content recommendations accordingly.
Tools/Data Integration Step	Connect to Viva Learning Copilot and curated learning content libraries like Coursera and LinkedIn Learning integrated within Microsoft 365.
AI Processing/Output Format Step	Generate personalized learning paths, summarize complex actuarial topics, and provide interactive tutoring support for skill development.

Skills

General
Human
Technology

Actuarial Expertise
Training and Development
Technical Problem Solving
Communication Skills
Leadership
Empathy
Statistical and Mathematical Software
Actuarial Modeling Platforms
Documentation and Knowledge Management Tools

Ensure compliance with evolving regulatory requirements and internal actuarial standards.	60%	5.81%	$436K

Take Action

Out-of-the-Box
Copilot Researcher Agent	Prompt: please summarize recent regulatory updates affecting actuarial standards with citations and explanations.
Knowledge Agent (SharePoint)	Prompt: please surface relevant regulatory documents and policies to support compliance checks during actuarial work.
Copilot Writing Coach	Prompt: please assist in drafting compliance impact summaries and update documentation for internal standards.
Configured Workflow
Copilot Researcher Agent	Monitors regulatory changes and summarizes impacts relevant to actuarial standards and models.
Copilot Studio Custom Agents	Automates compliance checks and triggers updates across actuarial models and reports.
Facilitator Agent (Teams)	Records compliance review meetings and action plans to ensure audit readiness.
Copilot Agent
Conversational Design Step	Prompt users to specify regulatory frameworks and compliance areas to monitor, offering updates and impact assessments in dialogue.
Tools/Data Integration Step	Connect to regulatory intelligence feeds, internal policy repositories, and compliance tracking systems within SharePoint and Fabric.
AI Processing/Output Format Step	Use RegTech AI to monitor regulatory changes, automate compliance impact analyses, and generate alerts or recommendations for model/process updates.

Skills

General
Human
Technology

Regulatory Knowledge
Actuarial Standards and Principles
Risk Assessment and Management
Attention to Detail
Effective Communication
Collaboration
Compliance and Reporting Systems
Actuarial Modeling Software
Data Management and Analysis Tools

Provide advisory support to business units on product design, pricing, and risk impacts.	30%	1.74%	$65K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: please analyze pricing and risk data to prepare insights that support advisory recommendations.
Copilot Writing Coach	Prompt: please draft advisory reports and presentations tailored for business unit decision-making.
Copilot Visual Creator	Prompt: please create visual summaries explaining product design impacts and risk assessments.
Configured Workflow
Copilot Analyst Agent	Aggregates data and generates insights on pricing and risk scenarios to support advisory discussions.
Copilot Researcher Agent	Provides market and competitor research to enhance business unit recommendations.
Copilot Visual Creator	Creates impactful visuals to communicate complex actuarial insights to business stakeholders.
Copilot Agent
Conversational Design Step	Conduct interactive sessions to collect business unit objectives, product parameters, and risk scenarios for targeted advice.
Tools/Data Integration Step	Integrate with Moody's Analytics data, SAS Viya modeling outputs, and visualization tools like Tableau for comprehensive insight access.
AI Processing/Output Format Step	Generate data-driven scenario analyses, risk impact summaries, and decision support recommendations tailored to business needs.

Skills

General
Human
Technology

Actuarial Modeling
Financial Analysis
Risk Assessment
Statistical Analysis
Communication Skills
Collaboration
Problem Solving
Spreadsheet Modeling
Actuarial Software Proficiency
Data Analysis Tools

Coordinate actuarial input and data gathering for external audits and regulatory examinations.	50%	5.81%	$363K

Take Action

Out-of-the-Box
Facilitator Agent (Teams)	Prompt: please document audit coordination meetings, capture action items and monitor progress on data requests.
Knowledge Agent (SharePoint)	Prompt: please organize and maintain audit documentation libraries to ensure easy retrieval during examinations.
Copilot Writing Coach	Prompt: please draft audit support documents and summaries based on gathered actuarial data.
Configured Workflow
Copilot Studio Custom Agents	Automates document assembly, data reconciliation, and audit trail creation for regulatory submissions.
Knowledge Agent (SharePoint)	Ensures up-to-date, authoritative content is available and discoverable for audit teams and regulators.
Facilitator Agent (Teams)	Manages coordination meetings and captures next steps to streamline audit responsiveness.
Copilot Agent
Conversational Design Step	Guide users to specify audit scope, required documents, and deadlines through structured intake dialogues.
Tools/Data Integration Step	Link to Workiva and SharePoint for automated document assembly, audit trail creation, and data reconciliation workflows.
AI Processing/Output Format Step	Automate compilation of audit documentation, track submission statuses, and generate summaries highlighting any data gaps or risks.

Skills

General
Human
Technology

Actuarial Knowledge
Regulatory Compliance
Data Management
Attention to Detail
Communication Skills
Collaboration
Spreadsheet Software
Statistical Modeling Tools
Enterprise Data Systems

Develop and update documentation and procedural manuals for actuarial processes and valuation methods.	45%	5.81%	$327K

Take Action

Out-of-the-Box
Copilot Writing Coach	Prompt: please help me generate and update clear, structured documentation for actuarial procedures and valuation guidelines.
Knowledge Agent (SharePoint)	Prompt: please maintain document versions and improve discoverability of actuarial manuals in SharePoint.
Facilitator Agent (Teams)	Prompt: please record team discussions on process updates and track documentation tasks to completion.
Configured Workflow
Copilot Writing Coach	Enhances clarity and coherence of procedural documents based on templates and updates.
Copilot Analyst Agent	Summarizes model changes and compliance updates to generate content for manuals.
Knowledge Agent (SharePoint)	Organizes and maintains version-controlled procedural documents for easy access and governance.
Copilot Agent
Conversational Design Step	Prompt users to specify document updates needed, sections impacted by model changes, and compliance standards to address.
Tools/Data Integration Step	Connect to Arria NLG engines, SharePoint content libraries, and document management systems for publication and version control.
AI Processing/Output Format Step	Use natural language generation to draft updated procedural content, generate change logs, and produce publication-ready manuals.

Skills

General
Human
Technology

Technical Writing
Actuarial Knowledge
Process Analysis
Attention to Detail
Communication Skills
Version Control and Document Management
Office Productivity Software

Lead initiatives to improve actuarial reporting accuracy, timeliness, and stakeholder satisfaction.	35%	1.74%	$76K

Take Action

Out-of-the-Box
Copilot Analyst Agent	Prompt: please analyze reporting performance metrics and stakeholder feedback to identify improvement areas.
Facilitator Agent (Teams)	Prompt: please summarize steering committee meetings and coordinate follow-up on reporting initiatives.
Copilot Writing Coach	Prompt: please draft communication plans and progress updates targeting stakeholders affected by reporting improvements.
Configured Workflow
Copilot Analyst Agent	Analyzes reporting data to identify accuracy issues and timeliness bottlenecks.
Facilitator Agent (Teams)	Captures stakeholder feedback and meeting outcomes to guide improvement initiatives.
Copilot Visual Creator	Visualizes progress and performance metrics to promote transparency and stakeholder engagement.
Copilot Agent
Conversational Design Step	Facilitate input gathering on current reporting challenges, desired improvements, and stakeholder feedback through structured interviews.
Tools/Data Integration Step	Integrate Power BI and Tableau dashboards for reporting analytics, combined with Microsoft Viva insights on user engagement and satisfaction.
AI Processing/Output Format Step	Analyze reporting metrics and feedback using AI, generate actionable recommendations, and produce progress summaries for leadership review.

Skills

General
Human
Technology

Actuarial Analysis
Financial Modeling
Data Quality Management
Process Improvement
Stakeholder Communication
Leadership
Collaboration
Statistical Software Proficiency
Data Visualization Tools
Reporting Automation Platforms

Skills

General

Actuarial Science
Financial Modeling
IFRS 17 Knowledge
Data Analysis and Interpretation
Actuarial Mathematics
Risk Analysis
Actuarial Modeling
Financial Analysis
Risk Assessment
Risk Assessment and Quantification
Life Insurance Product Knowledge
Data Analysis and Statistical Modeling
Actuarial Science Expertise
Financial Modeling and Valuation
Regulatory Knowledge (IFRS 9, IFRS 17, Statutory Regulations)
Statistical Analysis
Data Interpretation
Regulatory Compliance Knowledge
Business Acumen
Actuarial Communication
Financial Modeling Interpretation
Experience Analysis
Statistical Modeling
Assumption Setting and Validation
Process Improvement
Time Management
Project Management
Risk Assessment and Mitigation
Actuarial Expertise
Training and Development
Technical Problem Solving
Regulatory Knowledge
Actuarial Standards and Principles
Risk Assessment and Management
Actuarial Knowledge
Regulatory Compliance
Technical Writing
Process Analysis
Actuarial Analysis
Data Quality Management

Human

Attention to Detail
Communication Skills
Problem-Solving
Critical Thinking
Collaboration
Collaboration and Teamwork
Stakeholder Management
Presentation Skills
Active Listening
Interpersonal Communication
Change Management
Prioritization
Effective Communication
Stress Management
Leadership
Empathy
Problem Solving
Stakeholder Communication

Technology

Actuarial Modeling Software
Spreadsheet Proficiency
Statistical Programming
Statistical Software Proficiency
Spreadsheet Tools
Data Analysis
Actuarial Software Proficiency
Spreadsheet Software Expertise
Actuarial Modeling Tools
Data Management Systems
Statistical Software and Programming
Insurance Actuarial Tools and Systems
Financial Reporting Systems
Statistical Analysis Software
Spreadsheet and Data Visualization Tools
Actuarial Valuation Systems
Programming Skills
Data Management
Financial Modeling Software Proficiency
Data Analysis Tools
Version Control Systems
Enterprise Resource Planning (ERP) Systems
Data Visualization Tools
Reporting Software
Presentation Software
Data Management and Manipulation
Programming and Scripting
Data Analytics and Visualization Tools
Automation Frameworks
Actuarial Software Platforms
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Insurance AI Impact Analysis Work. Reinvented: What Your Data Tells You

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Your organization is now equipped with Work Intelligence™— a live layer of data that quantifies opportunity across roles, tasks, and teams

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Insurance AI Impact Analysis

Work. Reinvented: What Your Data Tells You