How Juliana Nunes is putting the problem before the agent

Meet Juliana Nunes, SVP, Global Head of HR Digital at Johnson & Johnson

Juliana leads HR Digital globally at Johnson & Johnson.

She asks teams to explain the problem before proposing AI. Her approach starts with understanding today’s work, removing unnecessary complexity and deciding what a better experience should look like.

Juliana’s answer is a problem-first approach that puts the diagnosis ahead of the technology, and makes employee experience an ongoing responsibility.