All AI Work Design Stories

How Juliana Nunes is putting the problem before the agent

LinkedIn
Juliana Nunes
Read time

1 min

Industry

Healthcare · Pharmaceuticals · Medical devices

0:00 0:00
WATCH THE PIONEER STORY

Blog Post Body

Table of contents

Talk to an AI Work Design Strategist Identify what work to redesign, where AI can help, and how to get started. Book a demo

Meet Juliana Nunes, SVP, Global Head of HR Digital at Johnson & Johnson

Juliana leads HR Digital globally at Johnson & Johnson.

She asks teams to explain the problem before proposing AI. Her approach starts with understanding today’s work, removing unnecessary complexity and deciding what a better experience should look like.

Juliana’s answer is a problem-first approach that puts the diagnosis ahead of the technology, and makes employee experience an ongoing responsibility.

The transformation story

How Johnson & Johnson makes employee feedback part of how HR technology improves

Agent requests needed a clearer problem

Requests for agents arrived before teams could explain the problem. Adding technology to a complicated process could raise costs without improving the work.

Understand the work before choosing AI

An AI blueprint starts with the problem and examines the work first, with Reejig helping the team see how work happens and where complexity can be removed.

“Just putting AI on top of a crappy process isn’t going to bring you anywhere.”
Give employee feedback a dedicated role

A customer success role inside HR brings employees’ experience across products back to the teams building them.

“Product teams remain responsible for adoption.”
Start with the needs that matter most

A hiring solution stalled over 84 requirements. A team that started with three essentials moved faster and reported positive results.

What’s next: help more people build

Juliana wants improvement built into permanent roles and more HR colleagues able to build solutions, starting from a community of over 200 citizen developers.

What other leaders can take from this

Lessons for leaders

01
Diagnose before you automate
Ask what problem you are solving before deciding it needs an agent.
02
Make experience someone’s job
A dedicated role keeps employee feedback flowing into product decisions.
03
Design time for judgment
Three requirements that move beat 84 that stall.

Behind the transformation

How Juliana worked with Reejig to understand how work happens today before choosing where AI fits.

[We needed to] really understand how the work happens today… that’s the partnership we have with you, Siobhan…

Juliana Nunes Johnson & Johnson
Learn how leaders like Juliana use Reejig to understand work, prove value and scale AI work design. Book a demo →