How Juliana Nunes is putting the problem before the agent

Requests for AI agents were arriving before teams could clearly explain the problems behind them. Juliana saw that adding technology to a complicated process could increase its cost without making the work better.

Her team developed an AI blueprint that starts with the problem and examines the work before choosing technology. Reejig helps the team understand how work happens and where complexity can be removed.

The approach also checks data, cost, safeguards and whether the expected benefit justifies the investment.

Juliana created a customer success role inside HR to understand employees’ experience across products and bring feedback to the teams building them. The role had just started at the interview.

Separately, conversations with business leaders revealed shared needs missing from near-term plans, giving Juliana specific priorities to bring back to the team.

Juliana challenges teams to address essential needs first. A hiring solution had stalled while 84 requirements were debated. A Latin American team started with three essentials, moved faster and reported positive results.

The lesson was to solve the most important needs, then keep improving with experience.

Juliana wants improvement built into permanent roles and more HR colleagues able to build solutions. A community of over 200 citizen developers provides a base to grow, alongside continued learning and support.